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Summary:

The Campus Experience Manager (CEM) for Campus Effectiveness is responsible for relationship management and rapport building with current member campuses.  Manages the renewal commitment process for assigned territory. Communicates and champions the Anthology vision in order to identify expansion opportunities with each member campus. This position will support and align to the solutions associated within the Experience to Learn pillar, such as Campus Labs Engage, Milestone, Chalk & Wire, Institutional Effectiveness tools etc.

Responsibilities:

• Develop a strong relationship with key stakeholders and primary contacts.
• Negotiate contracts and agreements, guiding a customer through the full sales cycle for renewals and expansion opportunities.
• Acts as “Voice of the Customer” and communicates the client’s interests and needs to other Anthology departments.
• Provides accurate forecasting to sales management for all client renewals and expansion opportunities.
• Possesses and maintains knowledge of the required Anthology products and solutions to recommend best practices and suggestions to clients.
• Develop upsell business opportunities with existing clients.
• Forecast and track key account metrics (e.g., monthly renewal forecasts, quarterly sales results and annual forecasts).
• Documents all customer-related activities for each client within the Anthology internal systems.
• Collaborate with adoption & sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop account level plans and communicate account plans/strategies to relevant adoption & sales team members.
• Personally, participate and / or lead customer meetings, demos and discussions to help close expansion business and retain existing business.
• Other tasks as assigned.

The Customer Engagement Manager (CEM) will focus on understanding our customer's strategic and tactical goals and working across the Campus Management organization to ensure our solutions are best supporting our customers’ realization of those goals.  Candidates must be passionate about driving success for our customers.

Essential Job Responsibilities:

• CEM will work to help our customers maximize their investment in CMC solutions and keep our customers informed and up-to-date about solutions and services.
• CEM will take ownership of customer issues and help to ensure the issues are resolved quickly and with a high level of customer satisfaction
• CEM will identify upsell and cross-sell opportunities, working with Regional Sales Managers to position and deliver new products and solutions
• Responsible for managing customer accounts within an assigned geographical region
• Ability to meet with new and prospective customers and develop a complete understanding of their business goals and objectives.

Summary:

To be successful as a PMO Manager, you should demonstrate strong leadership and communication skills and be well organized and able to work under pressure.

Responsibilities: 

• Collaborating with other department leaders to define, prioritize, and develop projects.
• Managing risks associated with internal and external projects.
• Planning project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables.
• Analyzing financial data, including project budgets, risks, and resource allocation.
• Providing financial reports and budget outlines to Leadership.
• Overseeing the development of various projects and ensuring that team members are carrying out their tasks efficiently.
• Drafting new and improving existing project management office policies and processes.
• Continuously evaluating projects to ensure they are meeting company standards, adhering to budget, and meeting deadlines.
• Accurately documenting the project’s creation, development, and execution as well as documenting the project’s scope, budget, and justification.

Who is Anthology Inc.?

Anthology Inc. is a new company offering industry-leading solutions to better support the ever-changing needs of Higher Education. Our ideas are built to connect and inspire campuses, creating new opportunities for them as well as a continued dedication to all higher education.

What will you learn?

The Anthology Graduate Program is a paid hands-on training program for recent Bachelor or MBA graduates who are interested in building a career and working for an Education technology software company.  During the 7-month program, you will gain a deep understanding of the Anthology business which allows you the opportunity to develop soft skills, gain product knowledge, become certified in Microsoft Dynamics 365, and gain valuable on-the-job experience.   

This program will begin in July 2021 and will be based in our Boca Raton, FL or Buffalo, NY office. (Relocation assistance provided)

Why is this job important?

The position is important because you will receive hands-on learning opportunities, a foundation to build your skills, and develop capabilities for your future career. Plus, you will have the opportunity to add value and contributions to the company.

What are we looking for?

We are looking for forward-thinking, motivated, and self-driven candidates to join our company and support key functional areas of the business.  These functional areas are Client Services, Managed Services, and Professional Services.

Summary:

The Campus Experience Manager (CEM) for Campus Effectiveness is responsible for relationship management and rapport building with current member campuses.  Manages the renewal commitment process for assigned territory. Communicates and champions the Anthology vision in order to identify expansion opportunities with each member campus. This position will support and align to the solutions associated within the Experience to Learn pillar, such as Campus Labs Engage, Milestone, Chalk & Wire, Institutional Effectiveness tools etc.

Responsibilities:

• Develop a strong relationship with key stakeholders and primary contacts.
• Negotiate contracts and agreements, guiding a customer through the full sales cycle for renewals and expansion opportunities.
• Acts as “Voice of the Customer” and communicates the client’s interests and needs to other Anthology departments.
• Provides accurate forecasting to sales management for all client renewals and expansion opportunities.
• Possesses and maintains knowledge of the required Anthology products and solutions to recommend best practices and suggestions to clients.
• Develop upsell business opportunities with existing clients.
• Forecast and track key account metrics (e.g., monthly renewal forecasts, quarterly sales results and annual forecasts).
• Documents all customer-related activities for each client within the Anthology internal systems.
• Collaborate with adoption & sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop account level plans and communicate account plans/strategies to relevant adoption & sales team members.
• Personally, participate and / or lead customer meetings, demos and discussions to help close expansion business and retain existing business.
• Other tasks as assigned.

Summary:

The role is responsible for providing “front line” support for campuses through tickets, phone, and chat. The Campus Support specialist also maintains a Baseline campus portfolio and other tasks as assigned.

 Responsibilities:

• Identify and organize incoming customer questions or problems by priority, and triage/escalate issues in a timely manner via ticketing system, phones, and/or chat.
• Provide remote training to member campuses as necessary.
• Assist in the completion of campus-specific projects or goals.
• Troubleshoot member campuses’ technical issues within software.
• Liaise with technical teams as necessary to ensure advanced issues are resolved.
• Liaise with consulting teams as necessary to address campus relationship successes and issues.
• Aid in the writing of technical documentation, testing, and quality assurance projects as requested.
• Assist in internal technical configuration and campus communications.
• Maintain accurate and consistent customer relationship management records based on support activities.
• Assist Campus Support Managers with projects as assigned and provide support to various product teams as necessary.

Summary: 

Senior Product Developers work with their teams to design and deliver solutions for their problem domains. They are motivated by delivering value to users while learning and experimenting with new techniques. They provide guidance and examples for developers earlier in their careers.

Responsibilities:

• Designs and implements solutions for the areas of the application owned by the team
• Takes ownership for the team's product areas running in production
• Learns and applies new system design principles
• Resolves production issues and defects for solutions owned by the team
• Ensures proper team and inter-team communication practices
• Identifies issues with internal team communication practices
• Leads process improvement initiatives on the team
• Leads solution design on the team
• Helps ensure the team is scoping work properly
• Mentors team members earlier in their careers
• Other tasks as assigned

Summary: 

Senior Product Developers work with their teams to design and deliver solutions for their problem domains. They are motivated by delivering value to users while learning and experimenting with new techniques. They provide guidance and examples for developers earlier in their careers. At this level, Senior Product Developers take an active role into necessary interactions and interfaces between their team’s software and other teams.

Responsibilities:

• Ensures delivery of well-designed interfaces between services and applications internal to the team
• Ensures delivery of well-designed interfaces to other teams
• Effectively troubleshoots complex issues spanning multiple services or products
• Identifies key interfaces and team interactions in need of improvement and works with managers and members of other teams to resolve
• Help managers ensure Institutional Memory is persistent on the team
• Identifies and works with managers to resolve cross-functional communication practices
• Works collaboratively with teams and managers to set technical direction on the team for a specific area of the application
• Ensures continuous improvement for technical aspects of the team's developer experience and delivery performance
• Other tasks as assigned

Who is Anthology Inc.?

Anthology Inc. is a new company offering industry-leading solutions to better support the ever-changing needs of Higher Education. Our ideas are built to connect and inspire campuses, creating new opportunities for them as well as a continued dedication to all higher education.

What will you learn?

The Anthology Graduate Program is a paid hands-on training program for recent Bachelor or MBA graduates who are interested in building a career and working for an Education technology software company.  During the 7-month program you will gain a deep understanding of the Anthology business which allows you the opportunity to develop soft skills, gain product knowledge, become certified in Microsoft Dynamics 365, and gain valuable on-the-job experience.   

This program will begin in July 2021 and will be based in our Boca Raton, FL or Buffalo, NY office. (Relocation assistance provided)

Why is this job important?

The position is important because you will receive hands-on learning opportunities, a foundation to build your skills, and develop capabilities for your future career. Plus, you will have the opportunity to add value and contributions to the company.

What are we looking for?

We are looking for forward-thinking, motivated, and self-driven candidates to join our company and support key functional areas of the business.  These functional areas are Client Services, Managed Services, and Professional Services.

The Customer Engagement Manager (CEM) will focus on understanding our customer's strategic and tactical goals and working across the Campus Management organization to ensure our solutions are best supporting our customers’ realization of those goals.  Candidates must be passionate about driving success for our customers.

Essential Job Responsibilities:

• CEM will work to help our customers maximize their investment in CMC solutions and keep our customers informed and up-to-date about solutions and services.
• CEM will take ownership of customer issues and help to ensure the issues are resolved quickly and with a high level of customer satisfaction
• CEM will identify upsell and cross-sell opportunities, working with Regional Sales Managers to position and deliver new products and solutions
• Responsible for managing customer accounts within an assigned geographical region
• Ability to meet with new and prospective customers and develop a complete understanding of their business goals and objectives.

The Customer Engagement Manager (CEM) will focus on understanding our customer's strategic and tactical goals and working across the Campus Management organization to ensure our solutions are best supporting our customers’ realization of those goals.  Candidates must be passionate about driving success for our customers.

Essential Job Responsibilities:

• CEM will work to help our customers maximize their investment in CMC solutions and keep our customers informed and up-to-date about solutions and services.
• CEM will take ownership of customer issues and help to ensure the issues are resolved quickly and with a high level of customer satisfaction
• CEM will identify upsell and cross-sell opportunities, working with Regional Sales Managers to position and deliver new products and solutions
• Responsible for managing customer accounts within an assigned geographical region
• Ability to meet with new and prospective customers and develop a complete understanding of their business goals and objectives.

Summary

The front-end designer is the fusion of web design and front-end development. In this role you create a functional, intuitive, and elegant experience for the user, executing both a great visual design and highly accurate, responsive HTML, CSS and JavaScript. Not only do you like big ideas, but you appreciate that 1 pixel difference. From ideation and concepting, to development and hand-off, you can see a project through its full front-end lifecycle. Your expertise and creativity drive our customers to advance their web strategies for the bettering of higher ed.

Responsibilities

• Designs and develop projects from concept to hand-off to meet customer objectives
• Executes user-centered and responsive design processes while balancing the aesthetics and usability of designs
• Creates detailed wireframes and mock-ups to be provided to the customer
• Develops web designs that are optimized for performance, usability, accessibility, and sustainability within a CMS
• Authors and maintains clean, semantic HTML, CSS, and JavaScript
• Designs and build custom emails in a drag-and-drop-style editor
• Coordinates with teammates, especially front-end developers and project managers, to achieve timely and quality project delivery
• Co-leads customer calls with project managers as the main technical and/or creative lead
• Discusses project requirements and consults with customers on how to achieve their goals with solutions based on industry best practices
• Stays current on the latest web trends, techniques, and technologies
• Performs quality assurance reviews of design concepts and site builds, ensuring visual consistency and appropriate use of design and development techniques
• Occasionally completes requests for website and email maintenance

Summary

The front-end designer is the fusion of web design and front-end development. In this role you create a functional, intuitive, and elegant experience for the user, executing both a great visual design and highly accurate, responsive HTML, CSS and JavaScript. Not only do you like big ideas, but you appreciate that 1 pixel difference. From ideation and concepting, to development and hand-off, you can see a project through its full front-end lifecycle. Your expertise and creativity drive our customers to advance their web strategies for the bettering of higher ed.

Responsibilities

• Designs and develop projects from concept to hand-off to meet customer objectives
• Executes user-centered and responsive design processes while balancing the aesthetics and usability of designs
• Creates detailed wireframes and mock-ups to be provided to the customer
• Develops web designs that are optimized for performance, usability, accessibility, and sustainability within a CMS
• Authors and maintains clean, semantic HTML, CSS, and JavaScript
• Designs and build custom emails in a drag-and-drop-style editor
• Coordinates with teammates, especially front-end developers and project managers, to achieve timely and quality project delivery
• Co-leads customer calls with project managers as the main technical and/or creative lead
• Discusses project requirements and consults with customers on how to achieve their goals with solutions based on industry best practices
• Stays current on the latest web trends, techniques, and technologies
• Performs quality assurance reviews of design concepts and site builds, ensuring visual consistency and appropriate use of design and development techniques
• Occasionally completes requests for website and email maintenance

Summary:

At Anthology, we value employee experience. This role is crucial to helping Anthology employees enjoy the benefits of the company and have positive professional experiences in their daily activities.

For human resources, this role will assist with administrative needs in a variety of ways from benefit administration while supporting all areas of HR Operations.  The ideal candidate must be open to working with employees and vendors.

Responsible for supporting day-to-day operations of the office, which may include office supplies and event coordination.

Our company values innovation, and the HR & Operations Coordinator will support this value by continually seeking to find ways to improve and elevate the employee experience in their responsible areas

Responsibilities:

• Assist in the administration of employee benefits, which may include auditing data in ADP, assisting with open enrollment, and reporting.
• May assist in coordination of employee wellness and employee training initiatives.
• Purchases and maintains inventory of office supplies.
• Responsible for the coordination and execution of all office related items such as, events, catering, & the daily operations. 
• Able to pull reports and provide analytics related to people metrics.
• Ensure employee inquiries are answered and/or properly routed in a timely manner.
• Review, process, and maintain FMLA paperwork and record keeping.
• Performs accurate filing of various human resource forms and documents.
• Other duties as assigned.

Summary:

The Integrated Marketing Coordinator’s primary focus is to provide support to the Integrated Marketing team in their lead generation efforts for Anthology. This coordinator must be an organized multitasker who is able to handle multiple diverse projects at once and meet tight deadlines.

With the team’s end goal being lead generation, the Integrated Marketing Coordinator will gain valuable experience and an understanding B2B marketing.

Responsibilities:

• Work with the larger marketing team to develop marketing plans, assisting with development and execution of campaigns
• Support Integrated Marketing Managers with inside and outside sales efforts
• Manage the Integrated Marketing team content calendars supporting customer and prospect communications, brand campaigns, webinars, media buys, and more
• Collaborate with the Marketing Operations group on data maintenance projects, internal email metric reports, and more
• Assist with content creation for Anthology’s resource center, including customer success stories, blog posts, case studies, etc.
• Manage content library for internal stakeholders (case studies, collateral, product and sales decks, etc.)
• Monitor and analyze market activity from our competitors
• Assist with analyzing marketing data to help shape future marketing strategies
• Track the team’s budget and manage invoices

Summary:

The Integrated Marketing Coordinator’s primary focus is to provide support to the Integrated Marketing team in their lead generation efforts for Anthology. This coordinator must be an organized multitasker who is able to handle multiple diverse projects at once and meet tight deadlines.

With the team’s end goal being lead generation, the Integrated Marketing Coordinator will gain valuable experience and an understanding B2B marketing.

Responsibilities:

• Work with the larger marketing team to develop marketing plans, assisting with development and execution of campaigns
• Support Integrated Marketing Managers with inside and outside sales efforts
• Manage the Integrated Marketing team content calendars supporting customer and prospect communications, brand campaigns, webinars, media buys, and more
• Collaborate with the Marketing Operations group on data maintenance projects, internal email metric reports, and more
• Assist with content creation for Anthology’s resource center, including customer success stories, blog posts, case studies, etc.
• Manage content library for internal stakeholders (case studies, collateral, product and sales decks, etc.)
• Monitor and analyze market activity from our competitors
• Assist with analyzing marketing data to help shape future marketing strategies
• Track the team’s budget and manage invoices

A Project Manager defines project objectives and scope and manages implementation activities from the creation of the project plan to the go-live and transition to support services for Anthology software implementation projects. In accordance with Anthology standard implementation methodology, the Anthology Project Manager drives the entire implementation process to ensure project deliverables are completed on time and within budget.  The Project Manager works with the Resource Manager to ensure the project is properly staffed for project requirements. The Project Manager must have the ability to learn Anthology Software and willing to provide hands-on support to the project team if necessary to keep the project on schedule.  The Project Manager must be a proactive, self-starting, professional, able to travel, willing to flexible with schedule to accommodate client schedules, and strive for consistent high-quality results. The Implementation Project Management will have the ability to learn Anthology software. 

Essential Job Responsibilities

• Perform assigned project tasks with minimal supervision. 
• Establish a positive, professional relationship with client staff; inclusive of professional demeanor, conduct, and appearance.
• Define project scope and deliverables.
• Create baseline project plans and budgets.
• Create project strategies, organization, and governance based on our implementation methodology.
• Execute project communication strategy, including regular project and executive status reporting.
• Manage project activities according to inline with approved scope, schedule, and budget. Applies expert understanding of and maintains accountability for all client-facing documentation including functional, technical, and/or end-user materials.
• Develop contingency/recovery plans which could determine the economic impact and critical success factors related to business decisions.
• Define project team roles and responsibilities. 
• Negotiate with customers to set and manage expectations. 
• Manage conflicting customer requests and complex issues/problems.
• Provide direction to resolve complex problems, collaborating with others as appropriate; identifies trends.  Maintains accountability for the timely resolution of project-related issues.
• Identify the need for change or development of new processes to meet changing needs or improve the effectiveness of the entire implementation.  Guides process improvement efforts by assessing risks and applying innovative problem-solving techniques.
• Provide assistance with project implementation tasks as necessary.

Summary:

The Adoption Consultant serves as the primary point of contact for a portfolio of member campuses using assessment products (institution effectiveness and student affairs assessment) post-onboarding. The individual who serves in this role is expected to develop proactive strategies to audit and strengthen product adoption among our member base. In addition to documenting campus goals and implementing strategies to help member campuses succeed, the Adoption Consultant is also required to monitor and mitigate renewal risk while building referenceable campus contacts and case studies.

Responsibilities:

• Proactively manages the success of a portfolio of assigned member campuses using the Assessment solutions to deliver consistent value across the entire lifecycle.
• Sets clear goals for product adoption and deploys strategies focused toward those goals, developing success plans and sharing key milestones with the campus.
• Advises campuses on best practices for designing, adopting and enhancing their use of the tools, serving as an expert on both the product and the practice area it supports. Builds and maintains strong and diverse campus relationships by maintaining high levels of engagement and communication.
• Identifies, evaluates and escalates risk, and executes strategies to mitigate and/or de-escalate risk, working collaboratively with Customer Experience Managers (CEMs) to prepare them for renewal conversations.
• Drives brand advocacy in the form of references, testimonials, and sharing of stories via case studies, webinars, or other forums.
• Resolves customer issues, alone and through collaboration with other Anthology teams.
• Assists in driving and identifying potential expansion revenue.
• Develops reports or presentations to demonstrate ROI and success of product adoption.
• Documents notes, interactions, and milestones in our customer success platform; performs data-driven reviews and analysis on portfolio to prioritize time and demonstrate outcomes.
• Attends corporate and industry events as company representative.
• Develops and shares best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Provides feedback, guidance, or support for special projects as requested.
• Other tasks as assigned

Responsibilities:

• Proactively works with the Anthology customer base using the Chalk & Wire solution(s) to deliver consistent value across the entire lifecycle.
• Sets clear goals for product adoption and deploys strategies focused toward those goals, developing success plans, and sharing key milestones with the campus.
• Advises campuses on best practices for designing, adopting, and enhancing their use of the tools, serving as an expert on both the product and the practice area it supports. Builds and maintains strong and diverse campus relationships by maintaining high levels of engagement and communication.
• Identifies, evaluates, and escalates risk, and executes strategies to mitigate and/or de-escalate risk, working collaboratively with Customer Experience Managers (CEMs) to prepare them for renewal conversations.
• Drives brand advocacy in the form of references, testimonials, and sharing of stories via case studies, webinars, or other forums.
• Resolves customer issues, alone and through collaboration with other Anthology teams.
• Assists in driving and identifying potential expansion revenue.
• Develops reports or presentations to demonstrate ROI and success of product adoption.
• Documents notes, interactions, and milestones in our customer success platform; performs data-driven reviews and analysis on the Anthology member base to prioritize time and demonstrate outcomes.
• Attends corporate and industry events as company representative.
• Develops and shares best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Provides feedback, guidance, or support for special projects as requested.
• Other tasks as assigned.
  
  

Summary:

The Adoption Consultant serves as the primary point of contact for a portfolio of member campuses using Student Engagement products post-onboarding. The individual who serves in this role is expected to develop proactive strategies to audit and strengthen product adoption among our member base. In addition to documenting campus goals and implementing strategies to help member campuses succeed, the Adoption Consultant is also required to monitor and mitigate renewal risk while building referenceable campus contacts and case studies.

Responsibilities:

• Proactively manages the success of a portfolio of assigned member campuses using the Student Engagement solutions to deliver consistent value across the entire lifecycle.
• Sets clear goals for product adoption and deploys strategies focused toward those goals, developing success plans and sharing key milestones with the campus.
• Advises campuses on best practices for designing, adopting and enhancing their use of the tools, serving as an expert on both the product and the practice area it supports. Builds and maintains strong and diverse campus relationships by maintaining high levels of engagement and communication.
• Identifies, evaluates and escalates risk, and executes strategies to mitigate and/or de-escalate risk, working collaboratively with Customer Experience Managers (CEMs) to prepare them for renewal conversations.
• Drives brand advocacy in the form of references, testimonials, and sharing of stories via case studies, webinars, or other forums.
• Resolves customer issues, alone and through collaboration with other Anthology teams.
• Assists in driving and identifying potential expansion revenue.
• Develops reports or presentations to demonstrate ROI and success of product adoption.
• Documents notes, interactions, and milestones in our customer success platform; performs data-driven reviews and analysis on portfolio to prioritize time and demonstrate outcomes.
• Attends corporate and industry events as company representative.
• Develops and shares best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Provides feedback, guidance, or support for special projects as requested.
• Other tasks as assigned

Position Summary

The Associate Architect is responsible for supporting the overall solution design for Anthology’s Finance, HR & Payroll (CampusNexus Finance, HR & Payroll or CNF), which is based on Microsoft D365 Finance & Operations, at customer sites.  Associate architects should be able to facilitate design decisions across development, configuration, integration, infrastructure, database, reporting, security, availability, storage, and change management. This role balances a project's business needs while meeting functional and non-functional requirements. In addition to their technical knowledge, associate architects need to have the ability to engage with business users and decision makers at all levels.   

Reporting Relationship

Reports directly to a Senior Manager for administrative, coaching, and mentoring activities.  For client project work, the consultant will report to the project leadership (Project Manager, CNF Sr. Director of PS)

Essential Functions

• Participates in Solution Design Sessions and documentation, based on industry best practices as well as identifying and implementing solutions to solve clients’ problems
• Guides implementation team with configuration, functional design documentation, and user acceptance testing  
• Accepts functional design documents from functional team and proposes potential solutions; may work with clients and/ or development team
• Works closely with Functional and Technical teams during implementation to ensure solutions and modifications are designed with integrity and documentation is adhered to
• Plays a vital role in translation between the functional and technical teams
• Follows the use of the prescribed Anthology implementation methodology, understands the key activities and deliverables for the client engagement and internal projects
• Drives continuous process improvement in the implementation methodology and best practices

The SRE / Cloud Architect role at Anthology Inc. is critical to our success by helping ensure service availability, automating manual processes, and helping bridge the gaps between product development teams and operations.  We are growing our Cloud Initiatives team to help deploy, manage, troubleshoot, and enhance our complex cloud-based services for a wide variety of customers.  This role will be responsible for the organization’s continued infrastructure modernization into the Microsoft Azure cloud.  It is a hands-on position that will work across internal departments to design and implement new cloud-based solutions while also creating documentation and training for internal resources on company and cloud best practices.

Responsibilities: 

• Create and maintain cloud governance
• Enhance cloud infrastructure automation
• Design and execute cloud cost-saving measures
• Security harden Azure IaaS and PaaS infrastructure
• Assist DevOps teams with pipeline deployments
• Collaborate with Architecture and Operations in capacity planning, demand forecasting, and anticipation of performance bottlenecks
• Initiate new cloud solutions by documenting the project and the cost impact
• Enabling and facilitating Proof of Concepts
• Be an Azure evangelist, trainer & hands-on lead for the cloud initiatives team.
• Maintain a deep technical knowledge of Microsoft data center technologies, including Active Directory, Office 365, Azure, SCCM, and Windows Servers.
• Able to give technical guidance to team members 
• Work with the appropriate teams to respond to incidents and to take charge when needed.
• Migrate on-premises workloads to the cloud
• Proactively adopt new cloud infrastructure and technologies
• Manage environments in Azure to ensure optimal security, performance, scalability, availability, and operations.
• Adopt and implement Site Reliability Engineering principles
• Develop and deploy real-time production monitoring and telemetry
• Build tools and infrastructure to improve engineer productivity

The role of the Solution Architect is to guide, mentor, and coach other analysts, while assisting with any high severity issues as needed. This includes acquiring resources and coordinating the efforts of team members and other departments or clients in order to resolve incidents in a timely manner, based on their severity and urgency.  The Solution Architect will also define the learning objectives for their products/areas and oversee quality control throughout their incidents life cycle.

Role and Responsibilities:

The Solution Architect is responsible for the analysis, troubleshooting and resolution of incidents and tasks that have been escalated by Client Services Analysts, Senior Analysts, Technical Leads, and Managers.

The Solution Architect responsibilities include:

• Investigate and resolve reported application issues, tasks, and escalations.
• Follow established guidelines and industry best practices to resolve customer issues.
• Provide training, mentorship, and best practices to Analysts, Senior Analysts, and Technical Leads
• Creating tools to assist in increasing productivity and troubleshooting incidents.
• Effectively communicate timely and consistent updates to both internal and external customers.
• Establish rapport, gain and maintain credibility with diverse audiences.
• Approving and/or creating Client Services documentation, including Knowledge Base articles.
• Assistance/participation in Anthology’s annual User’s Conference.
• Build and maintain knowledge of the database structure, configuration files, integrations and business flows to assist with issue investigation and resolution.
• Input on workflows, process improvements, and ongoing trainings.
• Escalate issues to management as appropriate.
• Working with cross-functional managers within the company to develop feedback mechanisms for problems, causes, and resolutions.
• Department liaison responsible for collaboration and customer satisfaction initiatives with other departments including Development, Product Management, Professional Services, and Hosting.
• Delegate tasks and responsibilities to appropriate personnel.
• Oversight and execution of projects, department related duties, and customer deliverables as assigned.

The SRE / Cloud Architect role at Anthology Inc. is critical to our success by helping ensure service availability, automating manual processes, and helping bridge the gaps between product development teams and operations.  We are growing our Cloud Initiatives team to help deploy, manage, troubleshoot, and enhance our complex cloud-based services for a wide variety of customers.  This role will be responsible for the organization’s continued infrastructure modernization into the Microsoft Azure cloud.  It is a hands-on position that will work across internal departments to design and implement new cloud-based solutions while also creating documentation and training for internal resources on company and cloud best practices.

Responsibilities: 

• Create and maintain cloud governance
• Enhance cloud infrastructure automation
• Design and execute cloud cost-saving measures
• Security harden Azure IaaS and PaaS infrastructure
• Assist DevOps teams with pipeline deployments
• Collaborate with Architecture and Operations in capacity planning, demand forecasting, and anticipation of performance bottlenecks
• Initiate new cloud solutions by documenting the project and the cost impact
• Enabling and facilitating Proof of Concepts
• Be an Azure evangelist, trainer & hands-on lead for the cloud initiatives team.
• Maintain a deep technical knowledge of Microsoft data center technologies, including Active Directory, Office 365, Azure, SCCM, and Windows Servers.
• Able to give technical guidance to team members 
• Work with the appropriate teams to respond to incidents and to take charge when needed.
• Migrate on-premises workloads to the cloud
• Proactively adopt new cloud infrastructure and technologies
• Manage environments in Azure to ensure optimal security, performance, scalability, availability, and operations.
• Adopt and implement Site Reliability Engineering principles
• Develop and deploy real-time production monitoring and telemetry
• Build tools and infrastructure to improve engineer productivity

The D365 Finance/Payroll Analyst is responsible for supporting the Anthology customer base with product-related issues for our CampusNexus Finance, HR, and Payroll product which is built on Microsoft Dynamics Finance application. The role involves working closely with other analysts and departments in order to provide effective and high-quality technical support services. The Client Services department consists of various specialized teams with a wide range of functions and responsibilities depending upon the software application. The right candidate for this role has a passion for customer service and embraces a customer-centric attitude in all aspects of customer success.
The D365 Finance/Payroll Analyst is responsible for providing application support for Anthology software as well as Microsoft Dynamics expertise, including:

• Account ownership and customer-centric mindset for all designated/assigned customers
• Follows established guidelines, department SOP, and industry best practices to resolve customer issues
• Provides problem resolution for end-users, including research on various data and reporting issues, and collaborates to gain input on potential solutions
• Provides training and best practices, and keeps users well informed on the proper use of Microsoft Dynamics Finance and CampusNexus Finance, HR, and Payroll
• Maintains extensive knowledge of current versions of the company’s proprietary applications such as CampusNexus Finance HR and Payroll, CampusNexus Student, etc.
• Recommends functional configurations and proposes business solutions where appropriate
• Evaluates upcoming releases and recommends installation of beneficial upgrades
• Effectively and professionally communicates updates to the customer by providing prompt and consistent follow-up on all unresolved issues and recording all actions in the approved help desk system
• Builds and maintains knowledge of the database structure, configuration files, integrations and business flows to assist with issue investigation and resolution
• Escalates issues to management as appropriate
• Follows established guidelines and industry best practices to resolve customer issues
• Assists with the creation of Client Services documentation, including Knowledge Base articles
• Builds and maintains knowledge of the configurations, integrations, and business flows to assist with issue investigation and resolution
• Serves as a coach and mentor to designated Client Services team members
• Achieves and exceeds established department and company KPIs and goals

The Data Analytics Consultant is responsible for the design and implementation of strategic services for Anthology’s analytics tools.  Data Analytics Consultants should be able to lead opportunity identification and analysis, determine need/areas of focus, and oversee the development and deployment of analytic tools and methods within the platform. This role balances a project's business needs while meeting functional and non-functional requirements. In addition to their analytics knowledge, Data Analytics Consultants need to have the ability to engage with business users and decision makers at all levels.   

This role will lead and contribute to the definition of an overarching analytics strategy and architecture that will align analytics investments with strategic advising. The ideal Data Analytics Consultants will have a passion for data and analytics as well as a unique ability to provide strategic advantage for customers through innovative solutions.

Essential Functions

• Implements strategic services based on industry best practices as well as to solve customer’s needs/areas of focus
• Serves as a subject matter expert (SME) on the use and application of data as a source of innovation and an economic engine for institutional effectiveness
• Serves as a central department or function to oversee and manage the use of analytics at an institution with a focus on improved consistency and quality of data
• Provides senior leaders with analysis and advisement while leveraging cross-portfolio knowledge and best practices experience
• Contributes to the design and engineering of analytics solutions that have significant strategic impact and achieve long term competitive advantage
• Provides critical guidance and support from pre-sales through the remainder of the project lifecycle
• Partners with Functional and Technical teams to establish an architectural plan across solution area(s), in consideration of the product roadmaps
• Manages shared responsibility during implementation to ensure services are executed with integrity and documentation is adhered to
• Follows the use of the prescribed Anthology implementation methodology; understands the key activities and deliverables for the client engagement and internal projects
• Provides thought leadership on analytics solutions that benefit customers
• Drives continuous process improvement in the implementation methodology and best practices
• Conducts in-progress project reviews to ensure compliance with project goals and operability of solution. Works with the project team to manage the quality of the deliverable throughout the project life cycle. 
• Takes ownership and responsibility for overall project success

The Data Analytics Consultant is responsible for the design and implementation of strategic services for Anthology’s analytics tools.  Data Analytics Consultants should be able to lead opportunity identification and analysis, determine need/areas of focus, and oversee the development and deployment of analytic tools and methods within the platform. This role balances a project's business needs while meeting functional and non-functional requirements. In addition to their analytics knowledge, Data Analytics Consultants need to have the ability to engage with business users and decision makers at all levels.   

This role will lead and contribute to the definition of an overarching analytics strategy and architecture that will align analytics investments with strategic advising. The ideal Data Analytics Consultants will have a passion for data and analytics as well as a unique ability to provide strategic advantage for customers through innovative solutions.

Essential Functions

• Implements strategic services based on industry best practices as well as to solve customer’s needs/areas of focus
• Serves as a subject matter expert (SME) on the use and application of data as a source of innovation and an economic engine for institutional effectiveness
• Serves as a central department or function to oversee and manage the use of analytics at an institution with a focus on improved consistency and quality of data
• Provides senior leaders with analysis and advisement while leveraging cross-portfolio knowledge and best practices experience
• Contributes to the design and engineering of analytics solutions that have significant strategic impact and achieve long term competitive advantage
• Provides critical guidance and support from pre-sales through the remainder of the project lifecycle
• Partners with Functional and Technical teams to establish an architectural plan across solution area(s), in consideration of the product roadmaps
• Manages shared responsibility during implementation to ensure services are executed with integrity and documentation is adhered to
• Follows the use of the prescribed Anthology implementation methodology; understands the key activities and deliverables for the client engagement and internal projects
• Provides thought leadership on analytics solutions that benefit customers
• Drives continuous process improvement in the implementation methodology and best practices
• Conducts in-progress project reviews to ensure compliance with project goals and operability of solution. Works with the project team to manage the quality of the deliverable throughout the project life cycle. 
• Takes ownership and responsibility for overall project success

Summary:

The Data Architect will develop Enterprise reporting, data warehouse designs and ETL processes in accordance with established Enterprise Architecture standards. Technical subject matter expert in data management and reporting practices, well-versed with leading client facing technical discussions.

Responsibilities:

• Interface and work with business stakeholders to understand the business and functional requirements to architect an Enterprise Data Warehouse (EDW) and reporting platform
• Lead client-facing discussions relating to data migration and reporting projects/initiatives
• Serve as team subject matter expert in database and reporting technologies/methodologies
• Develop application specific logical and physical data models
• Play a leadership role in the design, implementation and development of ETL processes
• Define the strategy and design for creation of a data warehouse data quality strategy.
• Manage all aspects of the data architecture, including models, data staging and ETL framework
• Collaborate with other cross-functional IT software/data personnel on development of EDW components
• Establishes standards for data warehouse reporting technology, as well as design, development, implementation and maintenance processes

Director – Enterprise Business Systems directs all aspects of Anthology’s business systems and platforms. Plans and implements technological service strategies within a shared services environment to support business and user needs. Director – ES acts as major liaison with other departments to identify the business systems that meets the enterprise's needs. Analyzes trends and uses complex data modeling to improve business performance. Director – ES manages a departmental sub-function within the Global IT department. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed enterprise business systems and solid knowledge of the overall enterprise architecture principles are expected from this role.

Job Responsibilities and Basic Duties

• Work with Business groups to understand the functional expectations, produce solutions and documentation in collaboration with existing Information Systems team, vendor teams.
• Working with business leaders to conceive, build and roll out business solutions based on existing platforms (mostly on Microsoft Technologies)
• Driving the development priorities working with the different business units
• Market research and analysis for current and future roadmap items
• Create/Manage architecture diagrams/plans on and around business systems and platform on Microsoft Dynamics and Azure technologies
• Communicate technical issues/decisions effectively to wider teams by using business terms
• Review requirements, provide designs and solutions, collaborate with developers for product development and conduct technical tests and acceptance.
• Provides overall delivery leadership working with Business, BAs, Tech leads, Developers, and other related teams to clarify requirements, execute end to end implementation, and meeting the timelines
• Should be able to own team, develop a work plan and task assignment to team, own any functional/technical impediments of the team, and help troubleshoot/resolve
• Lead the Scrum process activities including Sprint Planning and Estimating sessions, Daily Stand-ups, Sprint Demos, and sprint
• Provide inputs and participate during backlog spring planning, create sprints and track task completion.

Responsible for new business development leading to the expansion of Anthology (legacy Campus Labs) member campuses in the given territory.  The Director, Campus Relations is responsible for selling the suite of technology products and solutions into the higher education market. Generates interest, creates and qualifies opportunities, schedules meetings, facilitates presentations and product demonstrations to close new business in accordance with annual performance targets. This is an ideal position for a dedicated, hard-working and independently-motivated individual who enjoys working in a vibrant, fast-paced environment with other driven people.

Responsibilities:

·       Manage full sales cycle from prospect to close

·       Perform significant prospecting activities and independently manage activities including cold calling and inbound call/email follow-up

·       Demo Anthology products to prospects via phone, web, and in-person

·       Consistently meet or exceed monthly, quarterly, and annual sales-call goals and revenue goals

·       Work in a dynamic, changing, growth environment, evolving our marketing and sales processes and approaches in collaboration with the Field Operations team

·       Utilize CRM to manage all aspects of sales pipeline from new leads through closure

·       Demonstrate professionalism and enthusiasm while representing Anthology at various conferences and association meetings

·       Other tasks as assigned

Summary:

The Application Architect

• Guides the architectural direction of the product
• Is involved in identifying and tracking current risks and future trends
• Gets hands on with solution design, vetting 3^rd parties, and for complex coding and triaging
• Is a self-driven technology leader capable of collaboration and clear communication

Responsibilities:

• Informs Product of architectural and technical debt risks and opportunities enabling informed decisions
• Creates and/or maintains architecture documentation directly or via delegation in various forms for purposes such as
  • Onboarding new hires
  • Illustrating future changes and reviewing impact to the system
  • Request for Proposals (RFPs)
  • Input for Marketing material
• Mentors developers through training, code reviews and other forums to continuously improve the team’s skills and mindset
• Gets hands on for difficult areas or extreme challenges to illustrate what concepts are possible and those that might be too far out of reach
• Other tasks as assigned

The Anthology Product Architecture team is recruiting an experienced Dynamics 365 Finance and Operations Architect. This team operates in a high-energy, fast paced environment that focuses on providing technology and innovations to drive business objectives.  The ideal applicant will be able to thrive in a highly collaborative workplace and actively engage in the development process. This is an excellent career opportunity for a professional with an impressive architectural design background and excellent interpersonal skills.

Responsibilities: 

• Leading technical design discussions and providing design guidance in areas, including but not limited to, extensions, modifications, customizations, integrations, environment provisioning, etc.
• Communicating strategic technical concepts at the senior leadership level and be a trustworthy voice during the decision-making process.
• Leading technical workshops and design sessions with customers and other Independent Software Vendors (ISV).
• Working with the Product Managers/Solution Architects to define technical requirements.
• Ensuring the proposed solution follows established architectural guidelines for Dynamics 365 F&O and its modules.
• Creating technical design for all Interfaces, Customizations, Integrations, and Extensions components.
• Reviewing technical deliverables throughout the development cycle to ensure quality and requirements traceability.
• Ensuring internal development guidelines are understood and applied by the development team.
• Proposing technologies and tooling to improve product’s overall value.
• Identifying and communicating any cross-area/cross-release/cross-product issues.
• Ensuring industry security standards and practices are applied.
• Participating in pre-sales activities like customer presentations and contributing to Request for Proposals (RFP).

The Senior Implementation Consultant is responsible for leading the implementation and training for Campus Management Corp.’s Finance, HR & Payroll (CampusNexus Finance, HR & Payroll, or CNF), which is based on Microsoft D365 Finance & Operations, at customer sites.  This includes in-depth participation and/or conducting of the business requirements review, configuring software, training end users on the software, and writing status reports. The CNF Consultant will provide in-depth knowledge of the Microsoft Dynamics 365 application and evaluate the customer’s business processes against the standard CNF functionality with guidance from the Solution Architect or Senior Manager.  

• Drives the Business Process Analysis and Modeling to ensure clients adopt best practices that streamline operations. 
• As requested, conducts project reviews to ensure compliance with project goals and operability of solution. Manages the quality of the deliverables throughout the project life cycle. 
• Leads the implementation team through the full cycle of the implementation from analyzing the customer’s business requirements to configuring the CNF application to meet those customer’s needs to end-user training and go-live support.
• Collaborates with stakeholders throughout the customer’s organization to ensure a comprehensive set of requirements is gathered, that those requirements align to business objectives while gaining a full understanding of current business processes.
• Provides in-depth knowledge of the CNF application and evaluates the customer’s business processes against the standard CNF functionality.
• Follows the use of the prescribed CMC implementation methodology, understands the key activities, and deliverables for the customer’s engagement.
• Facilitates the customer’s decision-making process and leads the implementation team with configuration, functional design documentation, and user acceptance testing and training with the customer.
• Drives continuous process improvement in the implementation methodology and best practices. 
• Responsible for customer service escalations and transition to Support Team.
• Assists in the pre-sales process and with pre-sales requirement discussions, as needed.
• Promotes a culture of high performance and provides ideas and solutions as well as training opportunities.

The Implementation Consultant is responsible for supporting the entire implementation and training lifecycle for Anthology’s CampusNexus Student (CNS).  This includes participation in and/or conducting business process review, support for the Principal Consultant or Solution Architect in the definition and design of the client solution, configuring software, training end users on the software and writing functional documentation for delivery to the client, partner with client in validation of migrated data, analyze and troubleshoot issues, provide guidance on issue resolution, help drive adoption, and identify programs gaps/issues. The consultant must be proactive, self-starting, professional, great communicator, able to travel, willing to work extra hours, and strive for consistent high-quality results.

Essential Functions

• Assists in the business process analysis and modeling to ensure clients adopt best practices that streamline operations. 
• Participates in the full scope of implementations: analyzing the customer’s business processes, configuring the CNS application to meet those customer’s needs, conduct end user training, leads user acceptance testing/training, and provides go-live support.
• Follows the use of prescribed Anthology implementation methodology, understands key activities and deliverables for both client engagements as well as internal projects.
• Responsible for documenting current client business processes in order to incorporate into successful solution design and identify gaps or areas of concerns.
• Drives continuous process improvement in the implementation methodology and best practices. 
• Assists in post go-live service calls and continued training of customers that are live on CNS and serves as advocate for clients.
• Continuous learning for product release readiness.
• Participate in company initiatives that drive client success.
• Submit Time and Expense Reports each week according to company policy.

The Implementation Consultant is part of a project team assisting in implementing and training Anthology’s software solution at customer sites.  This includes learning Anthology software, gathering and reviewing customer business practices and existing data, configuring software, training end users on the software and writing status reports.  The consultant must be proactive, self-starting, professional, able to travel, willing to work extra hours, and strive for consistent high-quality results.

Essential Duties & Responsibilities:

• Perform assigned project tasks with minimal supervision.
• Follow established methodology to meet project deliverables for all assigned tasks.
• Recognize potential solutions to a business problem to ensure the best alternative is selected for the client within the project scope.
• Provide required documentation for tasks including design documentation, technical specifications, user procedures, test plans, and status reports.
• Communicate information clearly, accurately and timely to project team members and clients.
• Train client staff on the solution functionality.
• Identify, recognize and escalate risks and issues.
• Seek out and participate in learning activities to enhance knowledge of technologies, software packages, and the industry.
• Foster an environment of teamwork both internally and externally.
• Actively participate in performance plans and evaluations.
• Initiate recommendations for personal education and career objectives.
• Accepts constructive feedback and works towards achieving the established goals.
• Participate in project quality assurance reviews as necessary.
• Participate in and support, company-sponsored local/regional/national professional groups and organizational activities.
• Assist in developing internal training materials and project productivity tools.
• Assist in the production of company briefing, marketing/business development presentations, and journal articles.
• Participate in business development activities when requested.
• Assist in the recruiting of qualified consultants.
• Submits Time and Expense Reports each week according to company policy

The Implementation Consultant is part of a project team assisting in implementing and training Anthology’s software solution at customer sites.  This includes learning Anthology software, gathering and reviewing customer business practices and existing data, configuring software, training end users on the software and writing status reports.  The consultant must be proactive, self-starting, professional, able to travel, willing to work extra hours, and strive for consistent high-quality results.

Essential Duties & Responsibilities:

• Perform assigned project tasks with minimal supervision.
• Follow established methodology to meet project deliverables for all assigned tasks.
• Recognize potential solutions to a business problem to ensure the best alternative is selected for the client within the project scope.
• Provide required documentation for tasks including design documentation, technical specifications, user procedures, test plans, and status reports.
• Communicate information clearly, accurately and timely to project team members and clients.
• Train client staff on the solution functionality.
• Identify, recognize and escalate risks and issues.
• Seek out and participate in learning activities to enhance knowledge of technologies, software packages, and the industry.
• Foster an environment of teamwork both internally and externally.
• Actively participate in performance plans and evaluations.
• Initiate recommendations for personal education and career objectives.
• Accepts constructive feedback and works towards achieving the established goals.
• Participate in project quality assurance reviews as necessary.
• Participate in and support, company-sponsored local/regional/national professional groups and organizational activities.
• Assist in developing internal training materials and project productivity tools.
• Assist in the production of company briefing, marketing/business development presentations, and journal articles.
• Participate in business development activities when requested.
• Assist in the recruiting of qualified consultants.
• Submits Time and Expense Reports each week according to company policy

The Implementation Consultant is part of the professional services division on project team involved in the planning, design and oversight of the construction of Anthology’s suite of software systems based mainly on the Microsoft Dynamics 365 platform.  The position will require learning Anthology Engage and Anthology Advancement software and how these software platforms interface with other Anthology products including Encompass, CampusNexus Student and Finance, in addition to other software products outside that Anthology realm.  Some of the consultant’s main duties will include the ability to gather business requirements from clients and review existing customer business practices and data.  Based upon customer requirements and business practices the consultant will develop a solution that will be the framework for software configuration, integrations, end user training, universal acceptance testing and implementation.   This position will work closely with both the client and Anthology’s project managers to construct timelines and deliverables and manage all tasks necessary for a successful implementation.  Successful candidates will be proactive, self-starting, professional, able to travel, willing to work extra hours, and strive for consistent high-quality results.  In addition to other considerations this position will be evaluated using a standard metrics system based upon the consultant maintaining a standard number of billable hours per month.

Responsibilities: 

• Perform assigned project tasks with minimal supervision.
• Follow established methodology to meet project deliverables for all assigned tasks.
• Recognize potential solutions to a business problem to ensure the best alternative is selected for the client within the project scope.
• Provide required documentation for tasks including design documentation, technical specifications, user procedures, test plans, and status reports.
• Communicate information clearly, accurately and timely to project team members and clients.
• Train client staff on the solution functionality.
• Identify, recognize and escalate risks and issues.
• Seek out and participate in learning activities to enhance knowledge of technologies, software packages, and the industry.
• Foster an environment of teamwork both internally and externally.
• Actively participate in performance plans and evaluations.
• Initiate recommendations for personal education and career objectives.
• Accepts constructive feedback and works towards achieving the established goals.
• Participate in project quality assurance reviews as necessary.
• Participate in and support, company-sponsored local/regional/national professional groups and organizational activities.
• Assist in developing internal training materials and project productivity tools.
• Assist in the production of company briefing, marketing/business development presentations, and journal articles.
• Participate in business development activities when requested.
• Assist in the recruiting of qualified consultants.
• Submits Time and Expense Reports each week according to company policy.

Summary:

The Lead Developer will develop Enterprise reporting, data warehouse designs and ETL processes in accordance with established Enterprise Architecture standards. Technical team leader in database and reporting practices.

Responsibilities:

• Interface and work with business stakeholders to understand the business and functional requirements to architect an Enterprise Data Warehouse (EDW) and reporting platform
• Lead client-facing discussions relating to data migration and reporting projects/initiatives
• Serve as team subject matter expert in database and reporting technologies/methodologies
• Develop application specific logical and physical data models
• Play a leadership role in the design, implementation and development of ETL processes
• Define the strategy and design for creation of a data warehouse data quality strategy.
• Manage all aspects of the data architecture, including models, data staging and ETL framework
• Collaborate with other cross-functional IT software/data personnel on development of EDW components
• Establishes standards for data warehouse reporting technology, as well as design, development, implementation and maintenance processes

Summary:

The Lead Service Delivery Manager is responsible for 1) leading a team of Service Delivery Managers and 2) performing as a Service Delivery Manager personally delivering and coordinating the delivery of CampusNexus Student Application Administration services to Anthology customers.  This person must be customer service focused, lead and work well in teams, guide others in service delivery, identify and resolve service delivery issues, provide daily/weekly updates on current tasks, and escalate risks and issues as needed.  

Responsibilities:

1. Lead Service Delivery Manager (50%)

• Serves as the primary escalation point for Service Delivery Manager customer concerns (SDM escalations)
• Work with Department Director to resolve Service Delivery Manager customer concerns (SDM escalations)
• Work with Department Director to resolve customer concerns (customer escalations)
• Conducts weekly/bi-weekly one-on-ones with Service Delivery Managers to confirm service delivery quality, identify potential issues, and recommend value add solutions
• Generates and works together with Department Director to implement standard service delivery templates and processes that ensure quality service delivery
• Assist in new customer sales efforts (calls, SOW preparation, resource strategy)
• Escalate customer concerns to Department Director
• Escalate employee concerns to Department Director
• Liaison/facilitate/coordinate service delivery with other CMC departments
• Other tasks as assigned

2. Customer Service Delivery Manager (50%)

• Serves as the primary customer contact relative to service delivery needs and management
• Understands customer objectives then sets and manages expectations relative to service delivery resources and actions required to meet objectives
• Facilitates and coordinates communication between various customer stakeholders
• Facilitates and coordinates communication between customer stakeholders and various CMC departments as needed
• Serves as the application administrator for the CampusNexus Student Information System and CampusNexus Student Portal
• Recommends, maintains, and updates CampusNexus System, Campus, and List item configurations
• Assists business owners in translating concepts to written requirement
• Ensures reporting is consistent and accurate, troubleshoots issues as they arise
• Gathers and analyzes data to support various business processes
• Provides problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions
• Recommends system configurations and proposes business solutions where appropriate
• Develops, coordinates, and implements plans to test processes during system/process development including quality assurance testing
• Provides customer service to all stakeholders regarding system and reporting
• Evaluates upcoming releases and recommends installation of beneficial SIS upgrades
• Communicates the status of releases, major projects, and ongoing CampusNexus activities to relevant stakeholders
• Coordinates application of hotfixes, patches, and version upgrades
• Coordinates a regular training calendar to keep users will informed on the proper use of CampusNexus
• Performs ad-hoc system training as needed
• Resolves system support requests
• Other tasks as assigned

Summary:

The Manager, Experience to Learn - Data Strategy and Services plays a critical role in facilitating the transition of new contracts through project completion and fulfillment of all Experience to Learn services. The Manager leads the team responsible for implementation and professional and ensures team members are set up for success as they complete their projects. This leader works collaboratively with other members of the Experience to Learn and greater Anthology teams to create processes and resources that will greatly impact the overall Member Campus experience.  The Manager oversees the direction of product implementation consultation, data strategy and technical onboarding work, and other professional services associated with the Experience to Learn solutions.

Responsibilities:

• Leads the team in strategic decision making around a range of Experience to Learn services, ensuring successful achievement of milestones along the customer journey
• Manages a team of employees, ensuring successful employee onboarding, engagement and retention, continued growth and development, and goal achievement
• Manages the creation, organization, and management of comprehensive resources to drive successful implementation and services completion
• Designs the organizational and operational processes that are effective, efficient, mitigate risk, and lead to excellence, implementing and optimizing technology systems as needed
• Directs the design, coordination and delivery of high-quality consultation and professional services including trainings, workshops, advisory services and conference sessions
• Oversees the configuration, usage of, and reporting from the software used to track services
• Monitors workflow activities to ensure timely launch and customer satisfaction; reports on activities and develops and tracks key metrics
• Acts as a leadership sponsor for lighthouse account activities
• Works directly with campuses in the resolution of escalated issues
• Works collaboratively to ensure a smooth transition of campuses from the Sales to project delivery and renewal
• Works cross-functionally with product, sales, client services, marketing services teams to establish internal partnerships that result in successful client experiences
• Acts as a steward for key projects and initiatives in Experience to Learn team and greater Anthology to support organization success
• Other tasks or projects as assigned

Summary:

The Manager of Field Operations Analytics provides an integral link between the sales organization, marketing and other corporate support functions such as legal and finance. The position is responsible for helping drive change, execution and scalability throughout the field operations organization by performing critical analysis, providing recommendations, and executing key projects. The position reports to the VP of Field Strategy and manages a team of analysts.

Responsibilities:

• Presents reports and analysis to the Chief Revenue Officer and the Field Operations senior leadership team on a monthly and quarterly cadence
• Supports Sales CRM administration (D365), including end user support (territory assignment, new user account provisioning, onboarding, training, and support) as needed
• Coordinates with technical CRM administration when back end changes are needed as needed
• Generates and maintaining the sales forecast and pipeline as needed
• Prepares and monitors annual book of business targets for account renewals
• Leads an analytics team to support Field Operations:
  • Develop monthly, quarterly, and annual operations reports
  • Reconcile data with Finance
  • Track new leads by source for conversion and Return on Investment (ROI) analysis
  • Support Request for Proposal (RFP) responses when ad-hoc data is needed
  • Provide ad-hoc reports as needed
  • Analyze report outputs and recommending actions based on data insights
• Other tasks as assigned

Summary:

The Manager, Product Adoption, Assessment oversees a team that is dedicated to the success of member campuses using the assessment products within Academic Affairs and Student Affairs - from post-onboarding through renewal and on to best practice achievement. By both working directly with campuses as well as ensuring the cultivation of a highly effective, collaborative team, they ensure that member campuses have a stellar Anthology adoption experience. To lead teams effectively, they will need to lead through change, managing integration and scaling in a manner consistent with Anthology’s innovative and collaborative culture.

Responsibilities:

• Provides strategic direction for product adoption activities in the business line, working collaboratively with peers in partner departments (Product, Development, Marketing, Sales, Support) to set short and long-term goals and priorities, develop and execute strategies to achieve them, and monitor and communicate with the broader organization on progress
• Builds a high performing team through successful employee onboarding, engagement and retention, continued growth and development, and goal achievement
• Directs the delivery of high-quality adoption and professional services for a member base of higher education institutions using assessment products within Student and Academic Affairs
• Develops strong and exciting adoption stories, case studies, references, and testimonials
• Identifies strategies for revenue growth in assigned business line, working collaboratively with the Customer Experience team to set and achieve renewal and expansion targets
• Solicits, captures, and shares customer feedback and works proactively with Product to provide insights to inform the product roadmap
• Designs and delivers a comprehensive customer journey map for members, identifying, tracking, and achieving key milestones and metrics
• Creates organizational and operational processes that are effective, efficient, and lead to excellence, implementing and optimizing technology systems as needed
• Identifies, tracks, and shares metrics that lead to greater insights about the current state of adoption and potential future strategies for success.
• Engages directly with customers in a high-impact manner, both by developing and executing engagement events such as conferences and campus visits, as well as through individual interaction with a set of strategic campuses
• Conducts campus visits and executive briefings, traveling up to 20% and as needed
• Other duties, as assigned

Summary:

The Marketing Manager’s primary focus is to work with Field Operations, Product Management, Integrated Marketing, Product Marketing and other key departments on the strategy and creation of marketing materials for customer and prospect campaigns, collateral, newsletters, email communications, and website content. With the end goal being lead generation, the Marketing Manager’s ability to successfully execute their responsibilities and drive marketing qualified leads will be critical to the success of Anthology.

Responsibilities:

• Build marketing programs to support Anthology’s Strategic Growth Opportunities; strategize, create, and manage the launch and tracking of lead generation marketing campaigns across Anthology’s suite of solutions
• Produce engaging content for the Anthology website, including case studies, customer success stories, product collateral, whitepapers, blog posts, etc. that can be leveraged in ongoing customer and prospecting campaigns
• Collaborate and align with Product Marketing and Product Management to ensure consistent messaging in the marketplace and partner with internal creative resources on go to market campaigns
• Generate top of funnel activity and support Field Operations teams with email nurture campaigns, sales and demo support decks, and sales-related content for proposals for both upsell/cross-sell efforts and engaging net new prospects
• Assist with organic and paid search on behalf of Anthology; monitor and analyze data through Google Analytics
• Work within Anthology’s CRM of record, Microsoft Dynamics (Unify), to assist with lead management and database list creation; short-term familiarity with Salesforce will be required
• Execute campaigns through marketing automation tools
• Monitor, measure, and report on the performance of marketing campaigns and make recommendations for future programs

Position Summary

Anthology is seeking a leader who is passionate about process excellence, thrives when working with cross functional teams and enjoys the challenge of leading complex, strategic process improvement initiatives across the Services organization.

The candidate should be a fast, clear and independent thinker who is naturally curious about how things work, is metrics and number savvy, has an analytical mindset and demonstrated leadership ability.

In this highly visible role, the Process Excellence Manager will be responsible for leading process standardization initiatives across the Services organization aimed at increasing effectiveness, efficiency, and insight and will work collaboratively to:

• Examine, develop, and improve business processes, methods, and practices
• Ensure results are aligned with the strategic business objectives that show the way to improved efficiency, reduced cost, and customer delight
• Foster a culture of innovation and continuous improvement, providing thought leadership and influencing change at all levels in the organization
• Define the long-term process improvement strategy for the Services organization

Primary Accountabilities

• Play a leadership role in identifying and driving opportunities for simplification, standardization, and automation of business processes to optimize efficiency and improve service delivery.
• Analyze and measure the effectiveness of existing business processes and develop sustainable, repeatable, and quantifiable business process improvements.
• Lead cross-functional teams to understand processes, root causes and outcomes; provide analysis and recommendations that will drive greater productivity, eliminate duplication, etc.
• Influence and mobilize stakeholder commitment to change process, systems, and structures to achieve business objectives.
• Track and report process improvement savings and benefits; prepare and/or present progress and accomplishments to senior leadership.
• Manage process improvement initiative execution and timelines, coordinate team members, report progress and manage expectations, risks and issues. Develop key evaluation metrics to monitor implementation success; conduct post implementation analysis, share learnings and business impact.
• Gather benchmarking data and create metrics and audit processes to ensure established goals are met and process improvements are sustained.
• Drive continual evaluation of processes to ensure both efficiency and quality remain high.
• Build and maintain comprehensive process documentation and training.

Summary:

Product managers drive product innovation, creating sustainable benefits for students and competitive advantages for the company. Product managers lead the entire product lifecycle and own the business opportunity each product represents. They coordinate with internal and external stakeholders and distill input from a variety of market sources. Ideal candidates are passionate about creating education opportunities for students while supporting schools, colleges, and universities.

Responsibilities: 

• Evolve current product capabilities to maintain and ultimately redefine industry leadership in Higher Education
• Understand and advocate for the voice of the customer
• Work with product owners, engineering, and other stakeholders to develop and maintain product and services roadmaps
• Serve as the expert for the product by evangelizing the vision with other product owners, development, sales, client services and account management and externally.
• Support new enhancements within the Product lifecycle and profitability - from concept through production
• Engage closely with the market throughout the product lifecycle.
• Understand competitive landscape (develop a comprehensive understanding of the competitors) and industry trends.
• Translate product features into customer benefits and work with product marketing to develop messaging and positioning for our sales organization and other internal and external stakeholders.
• Effectively communicate and collaborate product focus throughout entire organization including senior leadership, product development teams, sales, professional services, marketing, UX, etc.   
• Collaborate with marketing, sales, and professional services to assess and where appropriate create pricing, product positioning, competitive assessment, and profitability while ensuring customer satisfaction.
• Build positive relationships and trust through on-time delivery, high quality, continuous innovation, and exceeding expectations.
• Track results, provide insights, and make recommendations to improve customer experience and ensure realization of intended outcomes.
• Demonstrates proficient use and knowledge of established standards and procedures
• Attend and present at industry trade shows, customer meetings and our Annual User Conference
• Serve as subject matter expert for assigned product and opportunity areas.

Product managers drive product innovation, creating sustainable benefits for students and competitive advantages for the company. Product managers lead the entire product lifecycle and own the business opportunity each product represents. They coordinate with internal and external stakeholders and distill input from a variety of market sources. Ideal candidates are passionate about creating education opportunities for students while supporting schools, colleges, and universities.

Responsibilities:

• Evolve current product capabilities to maintain and ultimately redefine industry leadership in Higher Education;
• Understand and advocate for the voice of the customer;
• Work with product owners, engineering, and other stakeholders to develop and maintain product and services roadmaps;
• Serve as the expert for the product by evangelizing the vision with other product owners, development, sales, client services and account management and externally;
• Support new enhancements within the Product lifecycle and profitability - from concept through production;
• Engage closely with the market throughout the product lifecycle;
• Understand competitive landscape (develop a comprehensive understanding of the competitors) and industry trends;
• Translate product features into customer benefits and work with product marketing to develop messaging and positioning for our sales organization and other internal and external stakeholders;
• Effectively communicate and collaborate product focus throughout entire organization including senior leadership, product development teams, sales, professional services, marketing, UX, etc.;   
• Collaborate with marketing, sales, and professional services to assess and where appropriate create pricing, product positioning, competitive assessment, and profitability while ensuring customer satisfaction;
• Build positive relationships and trust through on-time delivery, high quality, continuous innovation, and exceeding expectations;
• Track results, provide insights, and make recommendations to improve customer experience and ensure realization of intended outcomes;
• Demonstrates proficient use and knowledge of established standards and procedures;
• Attend and present at industry trade shows, customer meetings and our Annual User Conference;
• Serve as subject matter expert for assigned product and opportunity areas.

The Project Manager defines project objectives and scope and manages implementation activities from the creation of the project planning and initiation documents, including but not limited to project schedules, slide decks, and project governance documents, to the go-live and transition to support services for Anthology implementation projects. In accordance with Anthology’s standard implementation methodology, the Anthology Project Manager drives the entire implementation process to ensure project deliverables are completed on time and within budget. The Project Manager works with the Resource Manager to ensure the project is properly staffed for project requirements.

Responsibilities:

• Manage project activities in line with approved scope, schedule and budget on a daily basis.
• Apply expert understanding of and maintain accountability for all client-facing documentation including functional, technical, and/or end-user materials with minimal supervision.
• Establish positive, professional relationship with client staff; inclusive of professional demeanor, conduct and appearance.
• Define project scope and deliverables, including the creation of a baseline project schedule and budget, including creating project strategies, organization and governance based on Anthology’s implementation methodology.
• Execute project communication strategy, including regular project and executive status reporting.
• Develop contingency/recovery plans which could determine the economic impact and critical success factors related to business decisions.
• Negotiate with customers to set and manage expectations. Manage conflicting customer requests and complex issues/problems.
• Define project team roles and responsibilities.
• Provide direction to resolve complex problems, collaborating with others as appropriate; identifies trends. Maintains accountability for the timely resolution of project-related issues.
• Identify need for change or development of new processes to meet changing needs or improve effectiveness of the entire implementation. Guides process improvement efforts by assessing risks and applying innovative problem-solving techniques.

The Project Manager defines project objectives and scope and manages implementation activities from the creation of the project planning and initiation documents, including but not limited to project schedules, slide decks, and project governance documents, to the go-live and transition to support services for Anthology implementation projects. In accordance with Anthology’s standard implementation methodology, the Anthology Project Manager drives the entire implementation process to ensure project deliverables are completed on time and within budget. The Project Manager works with the Resource Manager to ensure the project is properly staffed for project requirements.

Responsibilities:

• Manage project activities in line with approved scope, schedule and budget on a daily basis.
• Apply expert understanding of and maintain accountability for all client-facing documentation including functional, technical, and/or end-user materials with minimal supervision.
• Establish positive, professional relationship with client staff; inclusive of professional demeanor, conduct and appearance.
• Define project scope and deliverables, including the creation of a baseline project schedule and budget, including creating project strategies, organization and governance based on Anthology’s implementation methodology.
• Execute project communication strategy, including regular project and executive status reporting.
• Develop contingency/recovery plans which could determine the economic impact and critical success factors related to business decisions.
• Negotiate with customers to set and manage expectations. Manage conflicting customer requests and complex issues/problems.
• Define project team roles and responsibilities.
• Provide direction to resolve complex problems, collaborating with others as appropriate; identifies trends. Maintains accountability for the timely resolution of project-related issues.
• Identify need for change or development of new processes to meet changing needs or improve effectiveness of the entire implementation. Guides process improvement efforts by assessing risks and applying innovative problem-solving techniques.

The Project Manager defines project objectives and scope and manages implementation activities from the creation of the project planning and initiation documents, including but not limited to project schedules, slide decks, and project governance documents, to the go-live and transition to support services for Anthology implementation projects. In accordance with Anthology’s standard implementation methodology, the Anthology Project Manager drives the entire implementation process to ensure project deliverables are completed on time and within budget. The Project Manager works with the Resource Manager to ensure the project is properly staffed for project requirements.

Responsibilities:

• Manage project activities in line with approved scope, schedule and budget on a daily basis.
• Apply expert understanding of and maintain accountability for all client-facing documentation including functional, technical, and/or end-user materials with minimal supervision.
• Establish positive, professional relationship with client staff; inclusive of professional demeanor, conduct and appearance.
• Define project scope and deliverables, including the creation of a baseline project schedule and budget, including creating project strategies, organization and governance based on Anthology’s implementation methodology.
• Execute project communication strategy, including regular project and executive status reporting.
• Develop contingency/recovery plans which could determine the economic impact and critical success factors related to business decisions.
• Negotiate with customers to set and manage expectations. Manage conflicting customer requests and complex issues/problems.
• Define project team roles and responsibilities.
• Provide direction to resolve complex problems, collaborating with others as appropriate; identifies trends. Maintains accountability for the timely resolution of project-related issues.
• Identify need for change or development of new processes to meet changing needs or improve effectiveness of the entire implementation. Guides process improvement efforts by assessing risks and applying innovative problem-solving techniques.

Summary:

Anthology is an industry leader with cutting edge products and services that enable colleges/universities to successfully recruit, retain and manage their students, administrators, and faculty through to Advancement. Anthology provides the most comprehensive CRM and engagement solution to create relevant constituent experiences and achieve fundraising success.

Responsibilities:

The Regional Sales Manager (RSM) would be responsible for selling Anthology’s products and services to higher education institutions. As a successful RSM, you will be responsible for developing and maintaining critical high-level relationships with college leadership for the purpose of generating revenue.   Previous experience selling CRM and/or Advancement solutions to the higher education industry, will allow the successful candidate to be an immediate contributor.

• Selling into higher education institutions in the US and the provinces of Canada.
• Manage your territory by building effective relationships with prospects and current customers through professional networking.  Including establishing a strategic territory plan to expand the clients base measured through accurate forecasting in CRM.
• Demonstrated ability to address prospect and existing client’s problems and deliver the appropriate solution based on the specific needs of the client.
• Driving the sales cycle from lead generation to deal closing.
• Meet and Exceed quarterly and annual sales targets.
• Expanding footprint in existing Anthology clients working together with Customer Engagement Managers (CEM’s)
• Working with various departments to transition newly signed clients to the install base and support organization.
• Proven expertise in the CRM and/or Advancement space, with emphasis on solutions for Education customers.
• Extensive travel required (50-75%); remote office must be appropriately equipped and be ergonomically acceptable.
• Other tasks as assigned

As a Senior Developer on our DevOps team, you will be responsible for the design, development and support of any software for the DevOps team. We face new and varied engineering challenges every day, and so your work will range up and down our software stack and across different application areas and engineering concerns. Your responsibilities will include participation in code reviews, agile ceremonies, and internal product demos. Our culture emphasizes collaborative learning and self-improvement, and more junior members of the team will look to you for guidance and mentorship.

To succeed in this role, you should be able to learn quickly, work cooperatively, and operate independently. You must manage your time effectively and have a strong intrinsic motivation for the work that you do. Professionally, experience working across the software stack developing data-driven software in an enterprise environment is critical.

Summary:

The Senior Developer will develop Enterprise reporting and data warehouse designs in accordance with established Enterprise Architecture standards. Technical expertise in data management and reporting practices.

Responsibilities:

• Interface and work with business stakeholders to understand the business and functional requirements to architect an Enterprise Data Warehouse (EDW) and reporting platform
• Lead client-facing discussions relating to data migration and reporting projects/initiatives
• Develop application specific logical and physical data models
• Play a leadership role in the design, implementation and development of ETL processes
• Define the strategy and design for creation of a data warehouse data quality strategy.
• Manage all aspects of the data architecture, including models, data staging and ETL framework
• Collaborate with other cross-functional IT software/data personnel on development of EDW components
• Establishes standards for data warehouse reporting technology, as well as design, development, implementation and maintenance processes

Summary:

The Senior Education and Training Specialist will design, develop, deliver, and evaluate engaging learning material that covers implementation, adoption, and other product specific needs, as well as ongoing professional development for customers. This role will also be responsible for overseeing key projects and representing Education Services in larger company conversations as needed. This individual will also support content creation for cross-product projects, data governance, and analytics.

Responsibilities:

• Develop course materials, training aids, and new or improved applications in specific product areas as well as thought leadership and professional development
• Coach or guide team members through cross-product projects
• Support campus conversations around identifying training needs and gaps
• Create engaging learning content for a variety of formats: videos, webinars, guides, presentations, others.
• Assist with the analysis, planning, organization, technical direction, development, review, and evaluation of online learning material.
• Partner with a broad range of subject matter experts within Anthology to help best capture their knowledge, insights, and experiences in product-specific areas to create engaging and creative solutions for implementation and adoption
• Partner closely with our product and marketing teams to deliver and update training content
• Rapidly create publication-quality materials
• Supervise or oversee training of team members as needed
• Lead team meetings and represent team in company meetings as needed
• Manage training schedules and resources
• Other tasks as assigned

If you support a product that requires live or in-person training:

• Primary traveling trainer for customer needs
• Deliver ongoing high quality in-person and live virtual training sessions
• Creates original content and materials as needed for in-person and live training sessions
• Uses customer feedback to inform and revise training practices
• Travel for customer training needs, with the ability to travel (overnight and out of town) 25 – 50% of the time.

The Senior Manager, SIS will be responsible for leading an expert team of consultants to implement Anthology's Nexus: Student Information Systems (SIS) solutions.  The Senior Manager will oversee the budgeting, forecasting, staffing, client engagement, and day to day management of SIS implementation projects supported by Anthology  The Sr. Manager will be expected to be a subject matter expert in Anthology's SIS Solutions and possess a proven track record of successfully delivering complex, full lifecycle ERP implementations.  You will have overall responsibility for the quality of the service that your team delivers.  This will include the development and maintenance of implementation methodologies, processes, and the development of your team. This position  will work closely with Sales, Product Management, Customer Relationship Management, Support Managers, Development Managers, and Customers.

• Provide overall leadership to support the implementation of Anthology's SIS solution projects while being accountable for his team’s operational excellence and customer satisfaction.
• Prepare project scope and develop project plans; define resource loading and skill requirements to meet company deadlines and objectives.  Oversee the scheduling of work assignments to ensure the effective utilization of available resources.
• Participate and/ or lead quality management reviews including designs, prototypes and other stages of a project to ensure requirements are fulfilled
• Build and maintain strong customer relationships.
• Review product documentation and collateral; coordinate training as required for internal departments and the Learning Center. 
• Provide direction for deployment and change management activities as needed.
• Manage project risks by anticipating deployment issues and provide immediate resolution or escalation as required.
• Work collaboratively with internal departments (i.e. Development Project Managers, Product Management, Client Services, Marketing, The Learning Center, etc.) to properly leverage resources to address customer needs.
• Ensure quality standards are adhered to and documented processes are followed in day-to-day activities; conduct periodic reviews of the quality processes and implement corrective actions as appropriate.
• Possess skills to architect solutions that deliver results for our clients
• Interface with customer project stakeholders, including C-level management and directors, to elicit business and functional requirements
• Function as a subject matter expert for application design, feature optimization, availability, scalability, user experience, visualization, and data integrity
• Develop functional specification designs including the definition of functional requirements and business scenarios 

The Service Delivery Manager is responsible for delivering and coordinating the delivery of CampusNexus Student Application Administration services to customers.  This person must be customer service focused, work well in teams, identify and resolve service delivery issues, provide daily/weekly updates on current tasks, and escalate risks and issues as needed.  CMC offers a unique environment that fosters individual growth and rewards performance.

Primary Job Functions and Responsibilities:

• Serves as the primary customer contact relative to service delivery needs and management
• Understands customer objectives then sets and manages expectations relative to service delivery resources and actions required to meet objectives
• Facilitates and coordinates communication between various customer stakeholders
• Facilitates and coordinates communication between customer stakeholders and various Anthology departments as needed
• Serves as the application administrator for the CampusNexus Student Information System and CampusNexus Student Portal
• Recommends, maintains, and updates CampusNexus System, Campus, and List item configurations
• Assists business owners in translating concepts to written requirement
• Ensures reporting is consistent and accurate, troubleshoots issues as they arise
• Gathers and analyzes data to support various business processes
• Provides problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions
• Recommends system configurations and proposes business solutions where appropriate
• Develops, coordinates, and implements plans to test processes during system/process development including quality assurance testing
• Provides customer service to all stakeholders regarding system and reporting
• Evaluates upcoming releases and recommends installation of beneficial SIS upgrades
• Communicates the current status of releases, major projects, and ongoing CampusNexus activities to relevant stakeholders
• Coordinates application of hotfixes, patches, and version upgrades
• Coordinates a regular training calendar to keep users will informed on the proper use of CampusNexus
• Performs ad-hoc system training as needed
• Resolves system support requests

Position Summary

Anthology is seeking a Project Manager with strong project management, technical, business and personal leadership skills to lead multiple initiatives across the Services organization.

The candidate should have strong analytical and facilitation skills with the ability to interpret and anticipate business and stakeholder needs in order to develop clear and attainable goals, objectives and execution plans.

The Project Manager will be responsible for the overall management and successful delivery of high priority initiatives across the Services organization and will work collaboratively to:

•  
• Manage a wide range of highly visible projects of varying complexity
• Ensure project outcomes meet all identified project objectives
• Ensure all project deliverables and commitments meet quality standards and expectations
• Identify and resolve roadblocks, issues and risks, including developing and driving mitigation plans
• Ensure collaboration, communication, visibility, and successful delivery of cross-functional projects

Primary Accountabilities

• Interpret business needs and define realistic goals and objectives; scope projects to align with those goals and objectives and deliver incremental value.
• Identify stakeholders, develop project charters, and work with stakeholders to determine and document agreed upon project scope and requirements.
• Manage the alignment, buy-in, and support of diverse project stakeholders by building and maintaining relationships with internal customers, third party vendors, and senior management. 
• Manage project scope; implement and manage project plans to meet objectives.
• Build, lead and motivate project teams. Facilitate project team meetings and workshops to problem solve to resolution and successful outcomes. Keeps project team on task to meet project deadlines.
• Demonstrate exceptional communication in all directions to build shared understanding, alignment, value, and commitment on deliverables including ability to communicate complex issues.
• Proactively anticipate project challenges and risk scenarios and prepare, lead, and execute proactive response strategies to ensure optimal results.
• Facilitate cross-functional working sessions and weekly status meetings, communicate to the appropriate stakeholder audiences at the appropriate level of detail, and ensure critical milestones and deliverables are completed in a timely manner.
• Hold individuals accountable for project deliverables.

Job Summary

Skilled and experienced member responsible for designing test strategy, documenting test plans and test cases, testing of subsystems and system components, automate them based on requirements specification and constraints, ensuring Product quality and coverage.

Key Responsibilities

• Define Test case strategy and Test Plan
• Design and develop test cases to verify functionality, data integrity, security and overall usability of the solution
• Identify / Prepare Regression test cases and maintain regression repository
• Ensure quality product releases with testing covering all use case scenarios
• Troubleshoot & Work towards resolution of reported issues

Key Deliverables  

• Quality deliverable adhering to acceptance criteria and definition of Done
• Quality test cases following standards and best practices, considering efficiency, re-usability and optimization, avoiding duplication
• Reporting Bugs in TFS with details to replicate and isolate, highlighting impact
• Recommendations for how to improve test cases and applies approved recommendations

The Solution Architect is responsible for overall solution design for Anthology’s Student Information System, CampusNexus Student (CNS).  Solution Architects should be able to facilitate design decisions across development, configuration, integration, infrastructure, security, and change management. This role balances a project's business needs while meeting functional and non-functional requirements. In addition to their technical knowledge, Solution Architects need to have the ability to engage with business users and decision makers at all levels.   

Essential Functions

• Facilitates solution design/blueprinting sessions and documentation, based on industry best practices as well as identifying and implementing solutions to solve clients’ problems
• Guides implementation team with data conversion quality, configuration, functional design documentation, and user acceptance testing  
• Provides critical guidance and support from pre-sales through the remainder of the project lifecycle, including process reengineering and integration design
• Manages shared responsibility of Functional and Technical teams during implementation to ensure solutions and modifications are designed with integrity and documentation is adhered to
• Plays a vital role in translation between the Functional and Technical teams
• Follows the use of the prescribed Anthology implementation methodology, understands the key activities and deliverables for the client engagement and internal projects
• Drives continuous process improvement in the implementation methodology and best practices
• Conducts in-progress project reviews to ensure compliance with project goals and operability of solution. Works with the project team to manage the quality of the deliverable throughout the project life cycle. 
• Takes ownership and responsibility for overall project success.
• Coaches and mentors Implementation Consultants to further their professional growth and development

Solutions Consultants at Campus Management act as strategic partners within the Field Operations Team to understand, configure, and communicate the value of the Campus Management suite of products to Higher Education institutions.  The Solutions Consultant will add value throughout the sales process in requirements analysis, value assessments, solution development, tailored product demonstrations, and finally in the transition to professional services to ensure our clients are successful.

• Understand the needs of higher education institutions, identify the right solutions and communicate the value these bring to their institutions
• Understanding the needs of the prospects and customers to glean information through productive discovery/survey sessions.
• Translate customer needs and articulate technology and product positioning through storytelling and solution demonstrations
• Respond promptly to customer needs and communicate with confidence and passion using the domain expertise 
• Work effectively with the CMC proposal team to produce high-quality RFP responses in a timely fashion.
• Understand specific CampusLabs products as identified top priority by sales managers and be responsible for keeping the content and demos we use to support prospect/customer presentations current for your assigned product set.
• Prepare and deliver demos to show the value of our solutions to higher education institutions challenges
• Stay up to date with the latest software releases and attend regular briefings on changes for your assigned products
• Practice continuous learning through self-guided reading and research of relevant business practices, including the student journey, strategies in higher education, analytics, workflow, or product-specific activities.

The Senior Implementation Consultant is responsible for supporting the entire implementation and training lifecycle for Anthology’s CampusNexus Student (CNS).  This includes participation in and/or conducting business process review, support for the Principal Consultant or Solution Architect in the definition and design of the client solution, configuring software, training end users on the software and writing functional documentation for delivery to the client, partner with client in validation of migrated data, analyze and troubleshoot issues, provide guidance on issue resolution, help drive adoption, and identify programs gaps/issues. The consultant must be proactive, self-starting, professional, great communicator, able to travel, willing to work extra hours, and strive for consistent high-quality results.

Essential Functions

• Assists in the business process analysis and modeling to ensure clients adopt best practices that streamline operations. 
• Participates in the full scope of implementations: analyzing the customer’s business processes, configuring the CNS application to meet those customer’s needs, conduct end user training, leads user acceptance testing/training, and provides go-live support.
• Follows the use of prescribed Anthology implementation methodology, understands key activities and deliverables for both client engagements as well as internal projects.
• Responsible for documenting current client business processes in order to incorporate into successful solution design and identify gaps or areas of concerns.
• Drives continuous process improvement in the implementation methodology and best practices. 
• Assists in post go-live service calls and continued training of customers that are live on CNS and serves as advocate for clients.

Summary:

Looking for a highly skilled Senior Technical Analyst with a strong background in building top-quality scalable, predictable, and high-performance solutions using SQL.  Senior Technical Analyst will be responsible for building and maintaining internal and external facing solutions using procedures, scripts, reports, and DTS/SSIS packages. Will work with a team of experienced analysts, architects, and developers to build enterprise level data migration and conversion solutions, custom data deliverables, and integration solutions. Candidate must have excellent analytical skills, as well as solid data base experience.

Responsibilities:

• Work directly with customers and internal teams to understand requirements and develop reporting solutions. Present the data in a way that is meaningful to the business.
• Gather business requirements, devise priorities, conduct process analysis, develop business cases, as well as design, develop, and document dashboards, alerts, and reports.
• Provide development support and assistance for customer escalations and issues, including off-hours
• Multi-task many projects effectively
• Responsible for quality and accountability of deliverables
• Prioritize and schedule assignments to meet team deadlines and goals
• Develop new functionality on our existing software products.
• Database development, data integration, data quality, and ETL experience using SQL Server/ Azure Sql Server. Ability to write complex SQL queries is assumed.
• Participate in a small, experienced, energetic team on a rapid development schedule.
• Should be comfortable with direct communication with all levels of technical and business resources.
• Must be able to interact well with multiple priorities in an extremely dynamic environment, initiating necessary tasks and ensuring complete follow up
• Ability to develop reports using SSRS.
• Ensures compliance with all security, safety and environmental regulations and policies within work area at all times. This includes properly addressing issues through action or reporting issues and concern to Manager.
• All other responsibilities as assigned

Summary:

Responsible for full life-cycle talent acquisition: recruiting, screening and recommending placement of talent by using creative sourcing methods, internally and externally.

Responsibilities:

• Partners with hiring manager to determine staffing needs.
• Screens resumes, interviews candidates (by phone or in person), administers appropriate assessments and reference/background checking, makes recommendations for hire (or not hire) and delivers employment offers.
• Serves as an expert for recruiting candidates within our industries and markets.
• Uses traditional and nontraditional resources, such as career fairs, online job fairs, community network events, etc., to identify and attract quality candidates.
• Manages internal transfer process, including screening, coordination of interviews with hiring manager, transfer offer letters, etc.
• Onboards new hires and ensures they have an amazing experience joining the Anthology team.
• Follows up with candidates and hiring managers to obtain feedback regarding recruiting process.
• Develops and maintains an excellent relationship with internal and external clients to ensure achievement of talent goals.
• Communicates important employment information during delivery of employment offers (e.g., benefits, compensation, noncompete agreements).
• Works with hiring managers to ensure compliance with all federal/state laws and regulations, including affirmative action plan compliance.
• Manages current candidate activity in the applicant tracking system (ATS).
• Manages application/resume file and retention according to company policy.
• Supports the development and implementation of programs for interns and recent grads
• Other tasks as assigned

Summary:

Our UX Designers contribute to the ideation and design of innovative and compelling user experiences across our platform of web and mobile applications. They are in constant collaboration with the development team to help tackle challenges in higher education. Our designers are involved throughout our entire agile approach to product development.

Responsibilities:

• Understand, articulate, and illustrate user needs to ensure we are solving the right problems
• Place emphasis on system-level solutions rather than short-sighted visual ones
• Ensure logical information architecture and user workflows, especially when not obvious
• Design reusable patterns to maintain product consistency
• Create rapid prototypes and mockups at every fidelity to keep pace with rapid development
• Facilitate user research and testing to refine solutions and aid in discovery
• Analyze usage statistics and metrics to help validate assumptions
• Adhere to accessibility standards and ideals as a foundation rather than an afterthought
• Other tasks as assigned