Enhancing the Learning Experience at Not Just One but Five Institutions

Founded in 1879, Sam Houston State University (SHSU) is Texas' third-oldest public educational institution. Between its Huntsville campus and SHSU Online, the university serves a community of over 21,000 undergraduate and graduate students.

A dedicated Blackboard® Learn customer since 2000, SHSU saw an opportunity to better serve its students and faculty by upgrading to Blackboard Learn Ultra. However, its path to implementation includes a unique hurdle.

As a member of the Texas State University System, SHSU provides shared services—including Blackboard Learn support, faculty development, and instructional design—to four other state institutions. That meant scaling the transition across five institutions while ensuring consistent training and development.

SHSU’s answer to the challenge was to create an “ecosystem of support” and establish a comfortable transition on-ramp.

“The first thing we did was communicate,” remarked Jacob Spradlin, SHSU’s director of online instructional development and support. “When you have one institution with multiple diverse colleges inside of it, that's hard enough. But when you think about serving five institutions with different types of students and faculty, you have to be very thoughtful about how you implement.”

Starting in May 2022, the university introduced a four-part faculty training program, including course-building, communication, assessment, and transition guidance sessions. The training enabled faculty to experience Blackboard Learn Ultra from a learner’s perspective while gaining familiarity with the Ultra course view. SHSU also offered a robust webinar series, reaching an enrollment of 389 by July 2023. The webinars were complemented by a suite of resources such as certification programs for online teaching, instructional videos, email feature updates, and on-site training visits.

SHSU strategically onboarded a small group of early adopters, which provided valuable lessons for future cohorts. It is also partnering with K16 to facilitate content migration from Learn Original to Learn Ultra. Using a phased implementation, the first two institutions are moving into full Ultra course view in the fall of 2023, with the remaining three institutions (including SHSU) going live in the fall of 2024.

When implementation is complete, SHSU will have migrated nearly 15,000 courses to Blackboard Learn Ultra, which will be used by over 36,000 learners across the five institutions.

No news can be good news

Early in the roll-out, SHSU was surprised to receive minimal student feedback. This proved to be a testament to Blackboard Learn Ultra’s intuitive interface that aligns with learners’ digital expectations and competencies. Surveys revealed that students immediately understood how the LMS worked and where they could find content. Specifically, the institution found that the dashboard allows students to effortlessly access grades and class content, enhancing overall student satisfaction.

Universal design, simplified

SHSU appreciates that Blackboard Learn Ultra caters to everyone. Accessibility features are seamlessly integrated, reducing the need for constant modifications and workarounds. This translates to a smoother design process and higher-quality courses.

It keeps getting better

One aspect that is winning over faculty is the fact that Blackboard Learn Ultra is rapidly improving. “Every month, there's something that's going to help them do their jobs,” noted Spradlin. “The faculty is very responsive to that. They feel like someone's listening to them.” SHSU communicates updates through links and videos. New and evolving features such as progress tracking, uploadable test questions, and student progress analytics have garnered positive feedback and accelerated faculty adoption.

Feeling part of the community

SHSU encourages faculty from all five institutions to join the Anthology Community at community.anthology.com. From learning best practices from peers to requesting new features in the Anthology Idea Exchange, faculty can get the most out of Blackboard Learn Ultra and help shape the LMS’s future.