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We are looking for a Data Scientist to help us push the boundaries of what education can offer through the power of data and technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Anthology is the world's leading education technology company, providing dynamic products and services to the global education community. We are focused on driving innovation in EdTech and working with our clients to create intelligent experiences for users.

 

At Anthology, we believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices, but who we are as a company.

 

This position sits within the Product Management organization as a member of the product-development team, tasked with imagining solutions that utilize data to drive user value. You will use multiple data sources to find opportunities for product and process optimization and to test the effectiveness of different courses of action. Additionally, you will build and deploy statistical modeling, using a variety of methods, algorithms, and technical tools.

 

A successful candidate is curious and engaging, and a strong and thoughtful collaborator.

 

Primary responsibilities will include:

·       Discover opportunities to drive user and business value from the intersection of user needs, data, and analytical methods

·       Mine and analyze numeric and text data from databases and data lakes to distill and communicate patterns

·       Share and present findings effectively and creatively to internal teams and to our member campuses

·       Coordinate with product-development teams to develop and deploy productionized models

·       Assess the effectiveness and accuracy of new data sources

·       Other duties as assigned

 

 

The Candidate:

Education:

·       Bachelor’s degree or higher in a related field or equivalent applied experience

Qualifications/Experience:

·       Experience using statistical computer languages (Python, preferred and/or R) to clean, shape, and draw insights from data sets

·       Experience visualizing, reporting, and presenting data for stakeholders

·       Experience querying relational databases using SQL, preferred

·       Experience using a variety of machine learning techniques (e.g., clustering, decision tree learning, artificial neural networks, random forest, etc.), preferred

·       Experience creating, deploying, and maintaining predictive models, preferred

·       Experience leveraging the Microsoft Azure development stack for scaling solutions, preferred

·       Completion of data science certificate or certification, preferred

·       Experience working in higher education, preferred

·       Experience working with Big Data technologies, preferred

 

Skills/Competencies:

·       Curiosity

·       Attention to detail

·       Strong problem-solving skills

·       Knowledge of statistical techniques and concepts (regression, properties of distributions, statistical tests, and proper usage, etc.)

·       Ability to learn new techniques and tools as needed; a self-starter, always exploring ways to improve your skills

·       Ability to meet deadlines

·       Excellent written and verbal communication

 

Why is this job important?

The role of Data Scientist is essential to the decision making of the organization. Raw data is inherently not consumable; the data scientist transforms this data into actionable summaries and models that empower our member campuses to make data-informed decisions. Additionally, the data scientist provides various company teams with evidence, rooted in data, to strengthen business decisions. Without Data Scientists, the informing power and action potential of unmined data never impacts decisions.

 

What will you learn on this job?

·       Technology

o   Increased application of statistical programming (R & Python)

o   Obtaining data (e.g., SQL querying, relational database structure, web scraping)

o   Microsoft Azure stack for scaling solutions

·       Math & Statistics

o   Problem solving and data intuition

o   Data science methods (e.g., algorithms, machine learning, visualization, modeling, text mining)

·       Domain Knowledge

o   Knowledge of higher education and the data it produces

o   Knowledge of business processes

·       Communication

o   Interacting with many stakeholders across the organization

o   Conveying complex or technical information in an understandable way

o   Reproducible reporting

 

 

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.   

 

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A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

Come join a growing software team that empowers schools and students to have a more engaged and fulfilling experience within higher education institutions.  You will be working with a team that participates in the full life cycle of product development from discovery to delivery.  We thrive in curiosity and continue to experiment with new techniques and looking for someone who is motivated by delivering value.   

 

As Application Architect, you will: 

 

 

Responsibilities: 

 

 

Why is this job important? 

The Application Architect is crucial for laying the proper foundations for future success. In addition, the Application Architect’s foresight proves valuable in scouting future directions and recommending the right path to pursue, minimizing severe course corrections. 

 

What will you learn on this job? 

Domain knowledge around recruitment and advancement in higher education. 

Various architecture approaches for multiple solutions. 

Integration patterns and various types of 3rd party integrations. 

Why Anthology rocks! 

 

 

Education: 

 

 

Qualifications/Experience: 

 

Skills/Competencies: 

 

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

 

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Summary

Come join a growing software team that empowers schools and students to have a more engaged and fulfilling experience within higher education institutions.  You will be working with a team that participates in the full life cycle of product development from discovery to delivery.  We thrive in curiosity and continue to experiment with new techniques and looking for someone who is motivated by delivering value.  As Senior Software Engineer, you will provide guidance and mentorship to developers earlier in their careers. 

 

Why is this job important?

At Anthology, we build software products that empower institutions to make strategic decisions with their data. These products assist with several aspects of higher education including Student Engagement, Program Assessment, and Course Evaluations. Our Product Developers, along with ProdUX professionals, are fundamental to the creation of solutions four our member institutions.

 

What will you learn on this job?

At Anthology, Product Developers will learn to apply their Software Development expertise as members of a cross-functional team. Our teams usually consist of Product Managers, UX Designers, and Developers of varying interests in order to create a Full Stack Team. Developers learn and practice all aspects of Software Development including (but not limited to) understanding user feedback, developing the software, CI/CD practices, and ongoing maintenance. In this role, learning is specifically focused on depth of technical understanding and team practices.

 

Responsibilities

•        Designs and implements solutions for the areas of the application owned by the team
•        Takes ownership for the team's product areas running in production
•        Learns and applies new system design responsibilities
•        Resolves production issues and defects for solutions owned by the team
•        Ensures proper team and inter-team communication practices
•        Identifies issues with internal team communication practices
•        Guides process improvement initiatives on the team
•        Leads solution design on the team
•        Helps ensure the team is scoping work properly
•        Mentors team members earlier in their careers
•        Other tasks as assigned

Education:

·       BA/BS Degree in Computer Science or related field is strongly preferred or relevant years of work experience.

 

Qualifications/Experience:

• 4-8 years of experience developing software in a team environment
• Server-side technologies such as Asp.Net MVC
• Front-end libraries and frameworks such as React
• Relational and/or NoSQL databases 
• Desire to work as a member of an inclusive, cross-functional team
• Broad knowledge of core software development concepts
• Highly desirable experience include; mobile development, Angular, and Python

 

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A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

The Opportunity:
Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. 

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

For more information about our company and career opportunities, please visit www.blackboard.com.

Blackboard’s North American Higher Education (NAHE) Account Executives are responsible for new client acquisition exclusively in the Higher Education market. They meet and often exceed sales objectives of the assigned territory by promoting and selling the Blackboard suite of products and services through a consultative selling approach that effectively aligns the products to customer business objectives while demonstrating a quantifiable value proposition to the customer.  

As a NAHE Account Executive, you will be responsible for expanding the portfolio of our solutions and services within assigned clients by identifying, qualifying, and closing new sales opportunities. While developing and managing executive-level relationships with clients, you will conduct quarterly onsite client business reviews including preparation and follow-up. You will operationalize annual plans with the assistance of Solutions Engineers, Product Specialists, Sales Management, and other functional leads. Additionally, you will work in concert with the Product Sales organization to align specific solutions to client needs while carrying an overlay quota. You will also leverage Salesforce.com to maintain a growing pipeline while adhering to Blackboard’s forecasting methodology. This role requires approximately 40-50% travel.

The Candidate:

Required skills/qualifications:

• Experience in consultative selling and relationship management in an enterprise/solution and/or technical sales environment
• Highly developed client service and client satisfaction focus
• Proficiency in building a pipeline, moving opportunities through the sales cycle, and proposing, presenting, and discussing solutions with C-level and other executive decision-makers
• Excellent oral, written, and presentation skills
• Ability to thrive in a fast-paces, multi-disciplined virtual team

Preferred skills/qualifications:

• Knowledge of the Higher Ed sector or eLearning sector

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.   

 

 

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

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Summary:

The Adoption Consultant serves as a strategic resource and advisor to Anthology customers using Anthology Engage post-implementation. The individual who serves in this role is expected to develop proactive strategies to audit and strengthen product adoption among our member base. In addition to documenting campus goals and implementing strategies to help member campuses succeed, the Adoption Consultant also assists the Account Executives in identifying and mitigating renewal risk while building referenceable campus contacts and case studies.

Responsibilities:

• Proactively works with the Anthology customer base using the Anthology Engage solution(s) to deliver consistent value across the entire lifecycle
• Sets clear goals for product adoption and deploys strategies focused toward those goals, developing success plans, and sharing key milestones with the campus.
• Advises campuses on best practices for designing, adopting, and enhancing their use of the tools, serving as an expert on both the product and the practice area it supports. Builds and maintains strong and diverse campus relationships by maintaining high levels of engagement and communication.
• Identifies, evaluates, and escalates risk, and executes strategies to mitigate and/or de-escalate risk, working collaboratively with Account Executives to prepare them for renewal conversations.
• Drives brand advocacy in the form of references, testimonials, and sharing of stories via case studies, webinars, or other forums.
• Resolves customer issues, alone and through collaboration with other Anthology teams.
• Assists in driving and identifying potential expansion revenue.
• Develops reports or presentations to demonstrate ROI and success of product adoption.
• Documents notes, interactions, and milestones in our customer success platform; performs data-driven reviews and analysis on the Anthology member base to prioritize time and demonstrate outcomes.
• Attends corporate and industry events as company representative.
• Develops and shares best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Provides feedback, guidance, or support for special projects as requested.
• Other tasks as assigned

Education:

One of the following is required:

• Bachelors degree and 5 years of relevant experience or equivalent combination of education and experience
• Two years hands-on experience with Anthology (formerly Campus Labs) Campus Effectiveness products, with competitor products, or related experience

Qualifications/Experience:

• A minimum of five years of experience in the higher education sector, including positions with associations, non-profits, and educational technology companies; positions of progressive responsibility preferred.
• Strong knowledge of Anthology Engage and/or co-curricular involvement best practices
• A minimum of one year of experience demonstrating skills in customer success, consulting, customer service, or relationship management
• Direct experience implementing or using assessment tools or other educational technology platforms desired
• Knowledge of higher education practices, policies, and research, as well as the ability to continue to develop expertise over time
• Ability to travel up to 25% of the time

Skills/Competencies:

• Hands-on experience with a customer success platform such as Gainsight
• Hands-on experience with a CRM such as Salesforce
• Exceptional relationship building skills
• Excellent interpersonal skills, specifically in being able to teach and coach
• Can solve problems using own critical and creative thinking skills, with an emphasis on innovation
• Professional demeanor and executive presence
• Ability to handle difficult and challenging situations with autonomy, effectiveness and resiliency
• Exceptional communicator with ability to leverage written and verbal skills in phone, email, web meeting, and in-person conversation and presentation forums
• Observant and effective listener; able to ask questions, spot trends, and draw conclusions in a consulting context
• Customer service and solution oriented 
• Effective time and priority management skills
• Strong project management and process development skills
• Quick and self-motivated learner
• Tech savvy
• Employs a positive outlook and collaborative attitude
• Passionate about education and technology

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

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The role of the Solution Architect is to guide, mentor, and coach other analysts, while assisting with any high severity issues as needed. This includes acquiring resources and coordinating the efforts of team members and other departments or clients in order to resolve incidents in a timely manner, based on their severity and urgency.  The Solution Architect will also define the learning objectives for their products/areas and oversee quality control throughout their incidents life cycle.

Why join: 

Work with amazing individuals who have a passion for higher education and advancing knowledge.  Work remotely with great benefits including; healthcare, dental, vision, life, and disability insurance.  Additionally, we offer tuition and gym reimbursement and did we mention unlimited PTO!  Come join us today!

 

Role and Responsibilities:

The Solution Architect is responsible for the analysis, troubleshooting and resolution of incidents and tasks that have been escalated by Client Services Analysts, Senior Analysts, Technical Leads, and Managers.

The Solution Architect responsibilities include:

• Investigate and resolve reported application issues, tasks, and escalations.
• Follow established guidelines and industry best practices to resolve customer issues.
• Provide training, mentorship, and best practices to Analysts, Senior Analysts, and Technical Leads
• Creating tools to assist in increasing productivity and troubleshooting incidents.
• Effectively communicate timely and consistent updates to both internal and external customers.
• Establish rapport, gain and maintain credibility with diverse audiences.
• Approving and/or creating Client Services documentation, including Knowledge Base articles.
• Assistance/participation in Anthology’s annual User’s Conference.
• Build and maintain knowledge of the database structure, configuration files, integrations and business flows to assist with issue investigation and resolution.
• Input on workflows, process improvements, and ongoing trainings.
• Escalate issues to management as appropriate.
• Working with cross-functional managers within the company to develop feedback mechanisms for problems, causes, and resolutions.
• Department liaison responsible for collaboration and customer satisfaction initiatives with other departments including Development, Product Management, Professional Services, and Hosting.
• Delegate tasks and responsibilities to appropriate personnel.
• Oversight and execution of projects, department related duties, and customer deliverables as assigned.

Qualifications and Education Requirements:

• Has deep working knowledge of Anthology’s organization, products and services or understanding of higher education systems
• Ability to complete advanced scripting tasks in SQL, SSRS and Crystal Reports for data analysis/troubleshooting purposes, including writing complex ad-hoc queries and creating/troubleshooting SQL views, stored procedures and functions.
• Possesses advanced troubleshooting, problem solving and analytical skills.
• Ability to effectively manage multiple assignments with a sense of urgency, structure and attention to detail.
• Identifies opportunities for process improvement and makes constructive suggestions for change.
• Can work both independently and as part of a team and can communicate at all levels of the company.
• Partners with other departments when necessary to ensure that cases are resolved in an efficient and timely manner.
• Demonstrated ability and willingness to mentor other staff members and deliver product/process training as needed.
• Proficient in Microsoft Office Suite
• Bachelor's degree or equivalent work experience required.
• 10+ years of customer service experience and/or working knowledge of the Anthology enterprise software suite

 

Preferred Skills:

• Industry certifications (i.e. TSIA, HDI, CompTIA, Service Strategies, etc.) preferred.
• Bilingual – English, Portuguese / English, Spanish

 

 

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A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

The D365 Finance/Payroll Analyst is responsible for supporting the Anthology customer base with product-related issues for our CampusNexus Finance, HR, and Payroll product which is built on Microsoft Dynamics Finance application. The role involves working closely with other analysts and departments in order to provide effective and high-quality technical support services. The Client Services department consists of various specialized teams with a wide range of functions and responsibilities depending upon the software application. The right candidate for this role has a passion for customer service and embraces a customer-centric attitude in all aspects of customer success.
The D365 Finance/Payroll Analyst is responsible for providing application support for Anthology software as well as Microsoft Dynamics expertise, including:

• Account ownership and customer-centric mindset for all designated/assigned customers
• Follows established guidelines, department SOP, and industry best practices to resolve customer issues
• Provides problem resolution for end-users, including research on various data and reporting issues, and collaborates to gain input on potential solutions
• Provides training and best practices, and keeps users well informed on the proper use of Microsoft Dynamics Finance and CampusNexus Finance, HR, and Payroll
• Maintains extensive knowledge of current versions of the company’s proprietary applications such as CampusNexus Finance HR and Payroll, CampusNexus Student, etc.
• Recommends functional configurations and proposes business solutions where appropriate
• Evaluates upcoming releases and recommends installation of beneficial upgrades
• Effectively and professionally communicates updates to the customer by providing prompt and consistent follow-up on all unresolved issues and recording all actions in the approved help desk system
• Builds and maintains knowledge of the database structure, configuration files, integrations and business flows to assist with issue investigation and resolution
• Escalates issues to management as appropriate
• Follows established guidelines and industry best practices to resolve customer issues
• Assists with the creation of Client Services documentation, including Knowledge Base articles
• Builds and maintains knowledge of the configurations, integrations, and business flows to assist with issue investigation and resolution
• Serves as a coach and mentor to designated Client Services team members
• Achieves and exceeds established department and company KPIs and goals

Experience & Skills Required:

• 2+ years of experience in financial consulting or a business analyst role relating to the Microsoft Dynamics 365 application
• 2+ years of customer service experience preferred
• 2+ years of Higher Education industry experience preferred

• Module experience preference in order:

• Accounts Payable
• General Ledger
• Cash and Bank
• Fixed Assets
• Procurement
• Payroll (or Payroll Management system experience)

• Bachelor's degree or equivalent work experience (Accounting, Finance, or MIS related field)

• Successful completion of current Microsoft certification exams (MB-300/MB-310)

• Must demonstrate an understanding of basic accounting fundamentals (i.e. balancing ledger cards, releasing to ledgers, payment plans, account reconciliations) to help users reconcile reports and identify discrepancies in reporting practices

• Solid analytical and troubleshooting skills
• Solid understanding of data structures and the ability to identify recurring patterns
• Ability to work with moderate supervision on escalated issues and can prioritize, investigate and resolve them with minimal guidance from others
• Experience working with customers and maintaining good customer relationships
• Ability to quickly establish rapport, gain and maintain credibility with diverse audiences
• Must have solid verbal and written communication skills and can communicate at all levels of the company
• Communicate complex technical issues to both technical and non-technical users in a professional and understandable manner
• Proficient in Microsoft Office Suite
• Experience with MS SQL preferred
• Experience with MS SSRS and Power BI preferred

 

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A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

The Technical Services team is seeking a highly skilled and experienced Data Architect with a strong background in building scalable, predictable, high-quality, and high-performance solutions for Microsoft technology. As an Architect, you will be responsible for leading the development of the Solutions architecture for higher education customers and will be accountable for the design, development, and execution of programs, overall direction, guidance, definition, and facilitation for the development of Enterprise Architecture and solution architecture capabilities and technology required to meet business strategies and goals. The Architect will work with a team of experienced analysts, architects, consultants, developers, and business resources to build high-performance enterprise-level solutions.  

 

Data Architect will be responsible for leading the development of the Solutions architecture for higher education customers. She/he will be accountable for the design, development, and execution of programs, overall direction, guidance, definition, and facilitation for the development of Enterprise Architecture and solution architecture capabilities and technology required to meet business strategies and goals.

 

• Interact closely with Solution Consultants, Product Teams, Business Analysts, Integration analysts/ architects, and developers. 
• Provide development support and assistance for customer escalations and issues, including off-hours.
• Multi-task many projects effectively under the Global delivery model.
• Responsible for quality and accountability of deliverables.
• Prioritize and schedule assignments to meet team deadlines and goals.
• Share knowledge through knowledge-sharing presentations.
• Participate in a small, experienced, energetic team on a rapid development schedule.
• Should be comfortable with direct communication with all levels of technical and business resources.
• Must be able to interact well with multiple priorities in an extremely dynamic environment, initiating necessary tasks and ensuring complete follow-up.
• All other responsibilities as assigned.

Responsibilities:

• Bachelor’s degree or higher in CS, CIS, or related field preferred.
• Excellent analytical skills and solid object-oriented programming skills.
• Demonstrated knowledge of Software Development life cycle phases.
• 10+ years of development experience using Microsoft technologies.
• Microsoft Dynamics 365 technical implementation experience
• Solid knowledge of .NET framework 4.5 or higher, C#, Microsoft Power Platform, MVC, WCF Web Services, Windows Workflow, Visual Studio 2015 and higher, REST, SOA, object serialization for XML/JSON.
• Experience in HTML5/CSS/JavaScript frameworks such as AngularJS and TypeScript.
• Performance tuning, code profiling, code review, hands-on experience using best patterns and practices.
• Experience in Enterprise Integration Patterns, B2B, EAI, and EII integrations.
• Microsoft Certification preferred – Azure certifications.
• Higher Education software implementation experience preferred
• Understanding of higher education lifecycles and processes a plus.
• Must be flexible to travel up to 50%.

 

 

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A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

Summary: 
The Delivery Director (DD) is a critical leadership role within our Professional Services organization. This position reports directly to the Senior Director of the Project Management Office and has overall delivery, customer satisfaction and financial performance responsibility for assigned, enterprise projects. The Delivery Director has ownership and accountability for achieving revenue, margin, and utilization targets to drive forecast accuracy. They will be responsible for building, developing, and leading a team of Project Managers to ensure that projects are delivered with the highest quality. 

Responsibilities:
• Build and manage a team of project management professionals who lead Anthology services teams in implementing our suite of higher education technology solutions, as well as data conversions, integrations, reporting and analytics.
• Takes ownership of project success by directing, mentoring, and coaching 
• Manifest an understanding of project management practices and principles (triple constraints, risks/issues management, best practices, etc.) 
• Serves as escalation point for issues beyond project team authority; resolves conflicts involving project priorities, resources, and/or contractual issues with the customer 
• Demonstrate the ability to quickly understand a business situation; make a good judgment and prompt decision to facilitate expedition of resolutions and navigate to successful outcomes
• Works collaboratively with internal departments (i.e. Development Project Managers, Product Management, Client Services, Marketing, The Learning Center, etc.) to properly leverage resources to address customer needs.
• Builds positive working relationships/partnerships to be a trusted advisor/partner with: 
-sales organization/regional team 
-consulting practice managers 
-customers, and is recognized by the customer as the delivery executive responsible for the ensuring overall delivery excellence 
• Consistent demonstration of leadership and communications maturity within the political landscape when resolving/negotiating difficult situations among varied stakeholders
• Ensure adherence to quality standards and documented processes in day-to-day activities
• Conduct periodic reviews of quality processes and implement corrective actions as appropriate.
• Interface with customer project stakeholders, including C-level management and directors, to elicit business and functional requirements
• Proactively addresses performance concerns with applicable manager; provides performance evaluation input for project resources 
• Focuses on timely, proactive communications, cascades messages to project teams 
• Has a thorough understanding of the key performance indicators and metrics for the business and manages them to successful levels on a consistent basis 
• Proactively manages the financial details of the business including, but not limited to forecasting revenue, concessions/giveaways, backlog management, and EBITDA 
• Works collaboratively with the Delivery and Services team leadership to develop and/or improve the practice as a whole, including strategies, policies, and processes; supports and promotes the use of leading-edge delivery methodologies and best practices
• Travel as needed, 20% - 40%

Education:
• Bachelor’s Degree required (in Business, Finance, Information Technology preferred)
• MBA, Masters or Doctoral degree in Education, Ed Administration, or MIS preferred

Qualifications/Experience:
• 12+ years of experience in Professional Services, Consulting or Project Management with extensive customer interface related to the implementation of enterprise class software
• 5+ years of Higher Education experience either in delivering professional services or as a Higher Education leader. (Preferred)
• PMP Certification (Preferred)
• Experience managing ERP implementations in a Cloud deployment environment. (Preferred)

Skills/Competencies:
• Strong oral and written communication skills; effective interpersonal skills.
• Demonstrated skill in critical thinking and problem-solving.
• An ‘action orientation’ and ‘sense of urgency’ in service delivery and everyday activities.
• Self-starter.  Assertively takes on challenging responsibilities and holds self ultimately accountable for results and performance.
• Excellent communication/interpersonal skills. Ability to manage multiple assignments.
• Proven people management experience, with a track record of effectively developing and managing direct staff 
• Experience with financial outlooks/actuals
• Experience  with capacity planning 
• Hands-on leadership style. Able to lean in on initiatives to drive successful outcomes 
• Track record of success working closely with a sales organization and enabling revenue growth 
• Ability to participate in a virtual office setting and maintain an active and dynamic presence via phone and email 
• Professional and polished demeanor, Executive presence 
• Excellent customer service, relationship management and facilitation skills. Ability to influence peers, supervisors, and subordinates across the business to achieve business outcomes 
• Strong personal leadership and management skills, with a collaborative style; ability to participate at the strategic and tactical levels of the company; persistent, flexible, and resilient 

Why is this job important?
The Delivery Director provides strategic oversight and senior-level stakeholder management during the critical implementation phase of the customer journey. In this capacity, the DD is expected to exercise professionalism and model sound business acumen in helping achieve aggressive financial targets, deliver customer delight, and develop a competent and engaged resource pool. 

What will you learn on this job?
The Delivery Director will be challenged to manage her/his own time, act with autonomy, proactively manage risk and serve as a business leader. 

The Events Coordinator is a key member of the Event team and significantly contributes to the success of all Anthology events. This individual will partner with key stakeholders to assist with the planning and logistics of all event-related experiences, and aim to create meaningful, impactful events that expand brand awareness, foster market and industry relations, increase revenue and cultivate brand loyalty.

 

Responsibilities:

·        Coordinate corporate events and tradeshows, facilitating execution of logistical tasks related to sponsorship, registration, booth property and materials.

·        Track deadlines and deliverables to ensure timely execution of event preparations.

·        Manage show purchases while working within allocated event budgets.

·        Immediately resolve time-sensitive needs during off-site events, through communication with team members, event representatives and vendors.

·        Build relationship with tradeshow vendors and act as liaison on show services and shipping requests.

·        Communicate event and trade show information to key stakeholders. Organize planning and debrief meetings.

·        Analyze post event ROI. Work with Marketing team on reporting results.

·        Work within a team structure to ensure all responsibilities are met with the highest quality and attention to detail.

·        10-20% travel required

·        Other tasks as assigned

Required Skills/Experience

·        Prior relevant internship experience or 1-2 years of prior relevant professional experience

·        Ability to work some evenings and occasional weekends, especially during peak conference season

·        Strong organizational and project management skills; a natural “coordinator” mentality

·        Detail oriented with the ability to prioritize and multi-task effectively

·        Results-driven, with a high degree of motivation

·        Ability to problem solve independently 

·        Very strong communication skills and ability to interact with all levels of the organization

·        Technologically savvy and adaptability

·        Ability to work collaboratively with strong interpersonal skills

·        Exceptional level of dependability

 

Preferred Experience/Education

·        Bachelor’s Degree, preferably in Marketing, Business or Communication;

·        2-3 years of prior relevant professional experience

·        2+ years managing events

Why is this job important?

This role is integral to the efficiency and success of our corporate events and related outcomes including sales revenue, renewals, and campus engagement.

 

What will you learn on this job?

The Events Coordinator will be able to hone their customer service savviness and negotiation skills. They will be consistently challenged in managing project plans and budgeting. They will learn the essence of the Anthology brand and how it manifests in each event we hold, or attend. They will also learn the necessary software to manage and produce their work such as Asana and MS Office 365.  

 

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

Summary:

Solutions Engineers at Anthology act as strategic partners within the Field Operations Team to understand, configure and communicate the value of the Anthology suite of products to Higher Education institutions. The Solution Engineer will add value throughout the sales process in requirements analysis, value assessments, solution development, tailored product demonstrations, and finally in the transition to professional services to ensure our clients are successful. 

Responsibilities:

• Understand the needs of higher education institutions, identify the right solutions and communicate the value these bring to their institutions
• Understanding the needs of the prospects and customers to glean information thru productive discovery/survey sessions.
• Translate customer needs and articulate technology and product positioning through storytelling and solution demonstrations
• Respond promptly to customer needs and communicate with confidence and passion using the domain expertise
• Work effectively with the Anthology proposal team to produce high-quality RFP responses in a timely fashion.
• Understand specific products as identified top priority by sales managers and be responsible for keeping the content and demos we use to support prospect/customer presentations current for your assigned product set.
• Prepare and deliver demos to show the value of our solutions to higher education institutional challenges
• Stay up to date with the latest software releases and attend regular briefings on changes for your assigned products
• Practice continuous learning through self-guided reading and research of relevant business practices, including the student journey, strategies in higher education, analytics, workflow, or product-specific activities, to name a few

Skills & Experience

• Bachelor’s degree qualified or equivalent, in business, technology, marketing or sales qualification
• Strong verbal, written, and presentation skills and is not afraid to pick up the phone
• Natural storyteller and passion for presenting solutions to problems
• Able to make effective presentations in time-constrained situations
• Able to articulate and logically communicate concepts both technically and functionally
• Able to prioritize the work and strong project management skills
• Able to meet deadlines, follow up on commitments, and take action as needed
• Positive team player with the ability to develop and maintain internal and external professional relationships

Personal Attributes

• Highly organized with an exceptional eye for detail
• Ability to work collaboratively and build strong cross-functional relationships
• Resilient and positive
• Takes a strategic approach to work
• Self-motivated and proactive to constantly learn and grow

Requirements:

• 2 or more years of Solution Engineering or Solution Architecture experience
• Bachelor’s degree or sufficient experience
• Experience with other Higher Education ERP Software
• Higher Education experience desired
• Great verbal and written communication skills
• Successful quota achievement
• Must be open to travel estimated at 75% when necessary (dependent on Covid restrictions)

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

#LI-RM1
#LI-REMOTE

Job Summary

The Implementation Consultant is responsible for supporting the implementation and trainings for Anthology’s Finance, HCM & Payroll (FKA CampusNexus Finance, HR & Payroll or CNF), which is based on Microsoft D365 Finance & Operations, at customer sites.  This includes participation in the business requirements review, configuring software, training end users on the software and writing functional documentation for delivery to the client. The HCM/Payroll Consultant will support the other Consultants and/or Senior Manager in the definition and design of the clients’ solution. 

Essential Functions

• Leads the implementation team through the full cycle of the implementation including business process requirements validation, configuration of the HCM/Payroll application, key user training, user acceptance testing and Go-Live support.  
• Collaborates with stakeholders throughout the customer’s organization to ensure a comprehensive set of requirements is gathered, that those requirements align to business objectives, while gaining full understanding of current business processes.  
• As requested, conducts project reviews to ensure compliance with project goals and operability of solution. Manages the quality of the deliverables throughout the project life cycle.   
• Provides in-depth knowledge of the HCM/Payroll application and evaluates the customer’s business processes against the standard HCM/Payroll functionality.  
• Follows the use of the prescribed Anthology implementation methodology, understands the key activities and deliverables for the customer’s engagement.  
• Drives continuous process improvement in the implementation methodology and best practices.   
• Responsible for customer service escalations and for transition to Support Team.  
• Promotes a culture of high performance and provides ideas and solutions as well as training opportunities for self and team to Senior Manager. 

Job Requirements

Education

• Bachelor’s degree in Human Resource Management Accounting, Finance, MIS or related field preferred. 
• Ability to achieve passing grade for Microsoft Dynamics MB-300 exam within 90 days of employment

Experience

• Consulting experience in Microsoft Dynamics 365 F&O application with focus on business process modeling and software implementation preferred.
• Experience with HR and Payroll processes, including but not limited to; Compensation, Benefits, Leave and Absence, Recruiting, Skill Management, Performance Management, Learning and Development, Payroll Processing
• Higher Education or Public Sector experience preferred.
• 3+ years working with project teams in software installation, configuration, customization, or implementation with Enterprise Accounting software package (D365/AX, SL, GP, Loki) or Payroll processing software preferred.          
• Ability to quickly learn new technologies in order to explain all Anthology products and services.
• Software troubleshooting skills required.
• Submits Time and Expense Reports each week according to company policy.
• Excellent written and oral communication skills.
• Proven effective listening skills required.
• Demonstrated ability to work in team and matrixed environment.
• Clear, effective communication skills.

Working Conditions

Job requires 50% travel.  Possible travel on weekends and/or holidays.  Working additional hours at customer sites as requested.  Participate in after-hour meetings with management. Initiate recommendations for personal education and career objectives.

 

#LI-RM1
#LI-REMOTE

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

Summary

Come join a growing software team that empowers schools and students to have a more engaged and fulfilling experience within higher education institutions.  As a Product Development Manager, you are a servant leader to your team to solve systemic issues and to drive continuous improvements.  You will work with the team and Product Leaders to ensure technical excellence, team growth and learning ability, and focus on the flow of value to higher education institutions. 

 

Why is this job important?

At Anthology, we build software products that empower institutions to make strategic decisions with their data. These products assist with several aspects of higher education including Student Engagement, Program Assessment, and Course Evaluations. Our Product Developers, along with ProdUX professionals, are fundamental to the creation of solutions four our member institutions.

 

What will you learn on this job?

At Anthology, Product Developers will learn to apply their Software Development expertise as members of a cross-functional team. Our teams usually consist of Product Managers, UX Designers, and Developers of varying interests in order to create a Full Stack Team. Developers learn and practice all aspects of Software Development including (but not limited to) understanding user feedback, developing the software, CI/CD practices, and ongoing maintenance. In this role, learning is specifically focused on depth of technical understanding and team practices.

 

 

Responsibilities:

• Ensure team(s) utilize a work system that is optimized for flow-of-value to the user, and supported by key metrics
• Perform or oversee people management activities for individuals on the team
• Work with Product Leadership as well as the team(s) to balance delivery of value, availability, and cost
• Work with Product Managers to uncover and resolve systemic issues that are impeding the Flow-of-Value to customers
• Work with Individuals to ensure that they are on the appropriate career path
• Work with teams to uncover and resolve systemic problems that are negatively impacting employee happiness
• Make the flow-of-work through the system visible to all by publishing metrics that measure the health of the system
• Work with other leaders of the Product Development organization to identify clear paths for employee growth and career opportunities
• Help the Product Manager ensure that the Product Vision and Strategy are visible and understood by the team
• Work with teams to set a technical vision that evolves over time with the needs of the product
• Cultivate an engineering culture that strives for continuous improvement, emphasizes learning, promotes ownership, and values employee happiness

 

Education:

• BA/BS Degree in Computer Science or related field is strongly preferred or relevant years of work experience.

 

Qualifications/Experience:

• 10+ years of experience developing software in a team environment
• Server-side technologies such as Asp.Net MVC
• Front-end libraries and frameworks such as React
• Relational and/or NoSQL databases 
• Mobile development

 

Skills/Competencies:

• Ability to exemplify strong problem solving skills by applying new system design principles and resolved production issues.
• Past record of strong communication skills to ensure proper team and inter team communication practices. 
• Strong leadership to lead new solutions and process improvement. 

 

#LI-Remote

 

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

 

Come join a growing software team that empowers schools and students to have a more engaged and fulfilling experience within higher education institutions.  You will be working with a team that participates in the full life cycle of product development from discovery to delivery.  We thrive in curiosity and continue to experiment with new techniques and looking for someone who is motivated by delivering value.   

 

As Application Architect, you will: 

 

 

Responsibilities: 

 

 

Why is this job important? 

The Application Architect is crucial for laying the proper foundations for future success. In addition, the Application Architect’s foresight proves valuable in scouting future directions and recommending the right path to pursue, minimizing severe course corrections. 

 

What will you learn on this job? 

Domain knowledge around recruitment and advancement in higher education. 

Various architecture approaches for multiple solutions. 

Integration patterns and various types of 3rd party integrations. 

Why Anthology rocks! 

 

 

Education: 

 

 

Qualifications/Experience: 

 

Skills/Competencies: 

 

 

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

 

#LI-AF1

#LI-REMOTE

Summary

We are seeking a product manager to assist in the strategic direction and adoption of Anthology Student in the areas of Admissions, Academic planning, Student advising, Financial Aid, Student Services, and Reporting. This professional will be highly engaged with product users, account managers, the sales team serving higher education institutions in North America.

 

Essential Duties & Responsibilities 

• Understand and advocate for the voice of the customer as well as develop a comprehensive understanding of the competitors. Evolve current product capabilities to maintain and ultimately redefine industry leadership in Higher Education. 
• Define new solutions and enhancements - assist in the development and management of solution vision and roadmaps in collaboration with others
• Serve as the expert for the enhancements by evangelizing the vision with other product owners, development, sales, client services and account management
• Manage new enhancements within the Product lifecycle and profitability - from concept through production
• Demonstrates proficient use and knowledge of established standards and procedures 
• Consistently demonstrates quality and effectiveness in work documentation and organization
• Attend industry trade shows and customer meetings - travel approximately 30%.  This includes presenting at our annual user conference.

 

Knowledge & Skills

• Team with Sales, Customer Service, Client Management, Marketing, Product Development and Product Management to define, develop, market, sell and deliver the Product and the Product Value Story in accordance with the company’s product release process. 
• Develop a four quarter roadmap for your area.
• Partner with Product Development to communicate product requirements and determine viable development strategies, deliverables, and release dates to deliver per the defined roadmap. 
• Provide quality, written content documentation (epics, stories). 
• Provide Product specific support to Sales, Marketing, Account Management, Professional Services and Training teams
• Maintain an understanding of key drivers, issues and players in the higher ed constituent experience market. 

 

Education & Experience Requirements

• A Bachelor’s degree or equivalent
• Minimum 2-3 years of experience in commercial software product owner and/or product management or
• Minimum 5 years of relevant industry experience
• Excellent communication skills (written and verbal)
• The ability to engage stakeholders and collaborate cross-functionally to achieve results
• The ability to handle multiple priorities 
• A results/solution driven approach 

 

#LI-AF1

#LI-REMOTE

 

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

Product managers drive product innovation, creating sustainable benefits for students and competitive advantages for the company. Product managers lead the entire product lifecycle and own the business opportunity each product represents. They coordinate with internal and external stakeholders and distill input from a variety of market sources. Ideal candidates are passionate about creating education opportunities for students while supporting schools, colleges, and universities.

 

Why is this job important?

The role of Product Manager is critical to the successful delivery of product-based services Anthology clients. The Product Manager, in collaboration with one or more software development managers, acts as a bridge between the software development department and all other areas of the company. Without Product Managers, Anthology would not be able to effectively make the best possible decisions about what problems to solve or when to solve them.

 

What will you learn on this job?

The role of Product Manager will challenge individuals who hold the position to perfect the skills and competencies required to successfully work with software development teams. Product Managers will also further enhance their skills related to working with other types of teams across the organization. Specific skills Product Managers will learn include the abilities to: identify and diagnose client needs; make opportunity/cost trade-offs when prioritizing roadmaps; and to coordinate efforts across multiple functional areas of the organization in order to successfully develop, release, and support a product line.

 

Responsibilities:

 

Product Lifecycle Management

• Evolve current product capabilities to maintain industry leadership in higher education.
• Work with product teams and other stakeholders to develop and maintain product roadmaps.
• Partner with product teams to discover product requirements and determine viable development strategies, deliverables, and release dates.
• Define, develop, market, sell, and deliver the product and the product value story in accordance with the product team’s release process.
• Translate product features into customer benefits and work with product marketing to develop messaging and positioning for our sales organization and other internal and external stakeholders.

 

Customer Experience

• Understand and advocate for the voice of the customer.
• Track results, provide insights, and make recommendations to improve customer experience and ensure realization of intended outcomes.

 

Knowledge Management and Delivery

• Serve as a subject matter expert and evangelize the vision both internally and externally.
• Maintain an understanding of key drivers, issues, and players in the higher education market.
• Provide quality, written content documentation.
• Develop a comprehensive understanding of relevant competitors and industry trends.
• Attend and present at conferences, customer meetings, and the Anthology annual user conference.

 

Leadership and Collaboration

• Communicate and collaborate throughout the entire organization including with senior leadership, product teams, sales, professional services, marketing, user experience, etc.
• Collaborate with appropriate departments to assess and update pricing, competitive analysis, and profitability while ensuring client adoption and satisfaction.

 

Education:

• A Bachelor’s degree or above

 

Qualifications/Experience:

• Minimum 2-3 years of experience in commercial software product owner and/or product management or
• Minimum 5 years of relevant industry experience
• Excellent communication skills (written and verbal)
• The ability to engage stakeholders and collaborate cross-functionally to achieve results
• The ability to handle multiple priorities
• A results/solution driven approach
• Knowledge of Pragmatic Marketing framework is a plus.

 

Skills/Competencies:

• Familiarity with postsecondary and secondary education markets strongly preferred.
• Strong strategic thinking, excellent communication and presentation skills
• Business acumen and proficiency with quantitative business analysis techniques
• Strong understanding of web-based technologies and related design concepts
• Strong customer and student empathy
• Passion for education

 

 

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

 

#LI-AF1

#LI-REMOTE

Summary

Come join a growing software team that empowers schools and students to have a more engaged and fulfilling experience within higher education institutions.  You will be working with a team that participates in the full life cycle of product development from discovery to delivery.  We thrive in curiosity and continue to experiment with new techniques and looking for someone who is motivated by delivering value.  As Senior Software Engineer, you will provide guidance and mentorship to developers earlier in their careers. 

 

Why is this job important?

At Anthology, we build software products that empower institutions to make strategic decisions with their data. These products assist with several aspects of higher education including Student Engagement, Program Assessment, and Course Evaluations. Our Product Developers, along with ProdUX professionals, are fundamental to the creation of solutions four our member institutions.

 

What will you learn on this job?

At Anthology, Product Developers will learn to apply their Software Development expertise as members of a cross-functional team. Our teams usually consist of Product Managers, UX Designers, and Developers of varying interests in order to create a Full Stack Team. Developers learn and practice all aspects of Software Development including (but not limited to) understanding user feedback, developing the software, CI/CD practices, and ongoing maintenance. In this role, learning is specifically focused on depth of technical understanding and team practices.

 

Responsibilities

•        Designs and implements solutions for the areas of the application owned by the team
•        Takes ownership for the team's product areas running in production
•        Learns and applies new system design responsibilities
•        Resolves production issues and defects for solutions owned by the team
•        Ensures proper team and inter-team communication practices
•        Identifies issues with internal team communication practices
•        Guides process improvement initiatives on the team
•        Leads solution design on the team
•        Helps ensure the team is scoping work properly
•        Mentors team members earlier in their careers
•        Other tasks as assigned

Education:

·       BA/BS Degree in Computer Science or related field is strongly preferred or relevant years of work experience.

 

Qualifications/Experience:

• 4-8 years of experience developing software in a team environment
• Server-side technologies such as Asp.Net MVC
• Front-end libraries and frameworks such as React
• Relational and/or NoSQL databases 
• Desire to work as a member of an inclusive, cross-functional team
• Broad knowledge of core software development concepts
• Highly desirable experience include; mobile development, Angular, and Python

 

#LI-CF

#LI-REMOTE

 

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

The Senior Support Analyst is responsible for the analysis, troubleshooting and resolution of incidents for the Anthology suite of products. The role involves working closely with other Client Services analysts and Anthology departments in order to provide effective and high quality technical and application support service.  The Client Services department consists of various specialized teams with a wide range of functions and responsibilities. The right candidate for this role has a passion for customer service and embraces a customer-centric attitude in all aspects of supporting customers.

Role and Responsibilities

The Senior Support Analyst is responsible for providing top tier application support for Anthology products, including:

• Account ownership and customer-centric mindset for any designated/assigned/signature customers.
• Investigating, resolving, and providing root cause analysis on reported application issues.
• Delivering technical and application training and best practices to department resources.
• Effectively communicating timely updates to customers through the appropriate incident tracking tools.
• Ability to quickly establish rapport, gain and maintain credibility with diverse audiences.
• Build and maintain knowledge of the database structure, configuration files, integrations and business flows to assist with issue investigation and resolution.
• Escalate issues to management as appropriate.
• Following established guidelines and industry best practices to resolve customer issues.
• Help create Client Services documentation, including Knowledge Base articles.
• Serves as an escalation point for Level I and Level II analysts.
• Document, review, and approve product bug and enhancement requests.
• Assist assigned analysts with queue management and first response.
• Mentor and train junior support analysts in the technical and procedural aspects of our products and operations.

Qualifications and Education Requirements

• Strong working knowledge of higher education software packages and best practices.
• Ability to complete advanced scripting tasks in SQL for data analysis/troubleshooting purposes, including writing complex ad-hoc queries and creating/troubleshooting SQL views, stored procedures and functions.
• Possesses advanced troubleshooting, problem solving and analytical skills.
• Ability to effectively manage multiple assignments with a sense of urgency, structure and attention to detail.
• Identifies opportunities for process improvement and makes constructive suggestions for change.
• Can work both independently and as part of a team and can communicate at all levels of the company.
• Partners with other departments when necessary to ensure that incidents are resolved in an efficient and timely manner.
• Demonstrated ability and willingness to mentor other staff members and deliver product/process training as needed.
• Proficient in Microsoft Office Suite
• Bachelor's degree or equivalent work experience required
• 5+ years of customer service experience.

 

 

#LI-RM1
#LI-REMOTE

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

The Service Delivery Manager is responsible for delivering and coordinating the delivery of Anthology Student Application Administration services to customers.  This person must be customer service focused, work well in teams, identify and resolve service delivery issues, provide daily/weekly updates on current tasks, and escalate risks and issues as needed.  Anthology offers a unique environment that fosters individual growth and rewards performance.

Primary Job Functions and Responsibilities:

• Serves as the primary customer contact relative to service delivery needs and management
• Understands customer objectives then sets and manages expectations relative to service delivery resources and actions required to meet objectives
• Facilitates and coordinates communication between various customer stakeholders
• Facilitates and coordinates communication between customer stakeholders and various Anthology departments as needed
• Serves as the application administrator for Anthology Student
• Recommends, maintains, and updates Anthology Student, Campus, and List item configurations
• Assists business owners in translating concepts to written requirement
• Ensures reporting is consistent and accurate, troubleshoots issues as they arise
• Gathers and analyzes data to support various business processes
• Provides problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions
• Recommends system configurations and proposes business solutions where appropriate
• Develops, coordinates, and implements plans to test processes during system/process development including quality assurance testing
• Provides customer service to all stakeholders regarding system and reporting
• Evaluates upcoming releases and recommends installation of beneficial SIS upgrades
• Communicates the current status of releases, major projects, and ongoing Anthology Student activities to relevant stakeholders
• Coordinates application of hotfixes, patches, and version upgrades
• Coordinates a regular training calendar to keep users will informed on the proper use of Anthology Student
• Performs ad-hoc system training as needed
• Resolves system support requests

Skills and Experience

Required:

• Minimum five years of experience in system administrator role relating to Anthology Student or equivalent experience
• Ability to maintain composure under pressure
• Good interpersonal, written, oral communication skills and technical documentation skills
• Must be self-motivated and self-directed with keen attention to detail

Desired:

• Experience with MS SQL
• Experience with MS SSRS and Power BI
• Business Analyst experience
• Executive/Senior Management communication experience

#LI-RM1
#LI-REMOTE

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business. We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws. Diverse candidates are strongly encouraged to apply. We highly value the many identities, perspectives, and experiences of all of our employees.

 

Summary

Come join a growing software team that empowers schools and students to have a more engaged and fulfilling experience within higher education institutions.  You will be working with a team that participates in the full life cycle of product development from discovery to delivery.  We thrive in curiosity and continue to experiment with new techniques and looking for someone who is motivated by delivering value.  As Senior Software Engineer, you will provide guidance and mentorship to developers earlier in their careers. 

 

Why is this job important?

At Anthology, we build software products that empower institutions to make strategic decisions with their data. These products assist with several aspects of higher education including Student Engagement, Program Assessment, and Course Evaluations. Our Product Developers, along with ProdUX professionals, are fundamental to the creation of solutions four our member institutions.

 

What will you learn on this job?

At Anthology, Product Developers will learn to apply their Software Development expertise as members of a cross-functional team. Our teams usually consist of Product Managers, UX Designers, and Developers of varying interests in order to create a Full Stack Team. Developers learn and practice all aspects of Software Development including (but not limited to) understanding user feedback, developing the software, CI/CD practices, and ongoing maintenance. In this role, learning is specifically focused on depth of technical understanding and team practices.

 

Responsibilities

•        Designs and implements solutions for the areas of the application owned by the team
•        Takes ownership for the team's product areas running in production
•        Learns and applies new system design responsibilities
•        Resolves production issues and defects for solutions owned by the team
•        Ensures proper team and inter-team communication practices
•        Identifies issues with internal team communication practices
•        Guides process improvement initiatives on the team
•        Leads solution design on the team
•        Helps ensure the team is scoping work properly
•        Mentors team members earlier in their careers
•        Other tasks as assigned

Education:

·       BA/BS Degree in Computer Science or related field is strongly preferred or relevant years of work experience.

 

Qualifications/Experience:

• 4-8 years of experience developing software in a team environment
• Server-side technologies such as Asp.Net MVC
• Front-end libraries and frameworks such as React
• Relational and/or NoSQL databases 
• Desire to work as a member of an inclusive, cross-functional team
• Broad knowledge of core software development concepts
• Highly desirable experience include; mobile development, Angular, and Python

 

#LI-CF

#LI-REMOTE

 

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

Summary:

Solutions Consultants at Anthology act as strategic partners within the Field Operations Team to understand, configure and communicate the value of the Anthology suite of products to Higher Education institutions. The Solution Consultant will add value throughout the sales process in requirements analysis, value assessments, solution development, tailored product demonstrations, and finally in the transition to professional services to ensure our clients are successful. 

Responsibilities:

• Understand the needs of higher education institutions, identify the right solutions and communicate the value these bring to their institutions
• Understanding the needs of the prospects and customers to glean information thru productive discovery/survey sessions.
• Translate customer needs and articulate technology and product positioning through storytelling and solution demonstrations
• Respond promptly to customer needs and communicate with confidence and passion using the domain expertise
• Work effectively with the Anthology proposal team to produce high-quality RFP responses in a timely fashion.
• Understand specific products as identified top priority by sales managers and be responsible for keeping the content and demos we use to support prospect/customer presentations current for your assigned product set.
• Prepare and deliver demos to show the value of our solutions to higher education institutional challenges
• Stay up to date with the latest software releases and attend regular briefings on changes for your assigned products
• Practice continuous learning through self-guided reading and research of relevant business practices, including the student journey, strategies in higher education, analytics, workflow, or product-specific activities, to name a few

Skills & Experience

• Bachelor’s degree qualified or equivalent, in business, technology, marketing or sales qualification
• Strong verbal, written, and presentation skills and is not afraid to pick up the phone
• Natural storyteller and passion for presenting solutions to problems
• Able to make effective presentations in time-constrained situations
• Able to articulate and logically communicate concepts both technically and functionally
• Able to prioritize the work and strong project management skills
• Able to meet deadlines, follow up on commitments, and take action as needed
• Positive team player with the ability to develop and maintain internal and external professional relationships

Personal Attributes

• Highly organized with an exceptional eye for detail
• Ability to work collaboratively and build strong cross-functional relationships
• Resilient and positive
• Takes a strategic approach to work
• Self-motivated and proactive to constantly learn and grow

Requirements:

• 2 or more years of Solution Consulting or Solution Architecture experience
• Bachelor’s degree or sufficient experience
• Experience with other Higher Education ERP Software
• Higher Education experience desired
• Great verbal and written communication skills
• Successful quota achievement
• Must be open to travel estimated at 75% when necessary (dependent on Covid restrictions)

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

#LI-RM1
#LI-REMOTE

The Project Manager defines project objectives and scope and manages implementation activities from the creation of the project planning and initiation documents, including but not limited to project schedules, slide decks, and project governance documents, to the go-live and transition to support services for Anthology implementation projects. In accordance with Anthology’s standard implementation methodology, the Anthology Project Manager drives the entire implementation process to ensure project deliverables are completed on time and within budget. The Project Manager works with the Resource Manager to ensure the project is properly staffed for project requirements. The ideal candidate will reside near a major airport in Georgia, South Carolina, North Carolina, Tennessee or Alabama.

Responsibilities:

• Manage project activities in line with approved scope, schedule and budget on a daily basis.
• Apply expert understanding of and maintain accountability for all client-facing documentation including functional, technical, and/or end-user materials with minimal supervision.
• Establish positive, professional relationship with client staff; inclusive of professional demeanor, conduct and appearance.
• Define project scope and deliverables, including the creation of a baseline project schedule and budget, including creating project strategies, organization and governance based on Anthology’s implementation methodology.
• Execute project communication strategy, including regular project and executive status reporting.
• Develop contingency/recovery plans which could determine the economic impact and critical success factors related to business decisions.
• Negotiate with customers to set and manage expectations. Manage conflicting customer requests and complex issues/problems.
• Define project team roles and responsibilities.
• Provide direction to resolve complex problems, collaborating with others as appropriate; identifies trends. Maintains accountability for the timely resolution of project-related issues.
• Identify need for change or development of new processes to meet changing needs or improve effectiveness of the entire implementation. Guides process improvement efforts by assessing risks and applying innovative problem-solving techniques.

Education:

• Bachelor's degree in relevant field (Information Technology, Business Administration, Finance) or 8 years of relevant work experience required.
• PMP certification preferred.
• Master's degree preferred.

Qualifications/Experience:

• 5 years project management experience implementing complex software packages and/or ERP implementations required, preferably in higher education.
• Proficient in Microsoft Project and Microsoft Office applications required.
• Proficient in Microsoft SharePoint preferred.
• Experience with Microsoft Project Operations and Project for the Web preferred.
• Must be able to travel 25% - 50% and may include weekends.

Skills/Competencies:

• Advanced skills in successfully managing projects to completion within a defined scope, schedule and budget.
• Proficient with project management methodologies and processes, including Schedule Management, Issue Management, Risk Management, Decision Management, Scope Management, Project Budget Management, Communications Management, Project Change Management.
• Demonstrated ability to manage multiple projects simultaneously.
• Demonstrated ability to lead and motivate a team to meet goals and objectives.
• Demonstrated ability to lead client project meetings.
• Highly developed written and oral communication skills to communicate effectively with all levels within the post-secondary higher education administrative structure.
• Highly developed customer-facing skills, including proven listening skills and the ability to network with client staff.
• Ability to establish strong relationships within the organization to achieve results.
• Ability to learn new technologies quickly to explain Anthology products and services to customers and to assist with simple implementation tasks as necessary.

It is the Company’s policy that all U.S. employees provide their vaccination status.  Vaccinated employees will be required to upload proof of vaccination and unvaccinated employees will be required to follow testing protocols.

#LI-RM1
#LI-REMOTE

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

Summary:

Looking for a highly skilled Senior Technical Analyst with a strong background in building top-quality scalable, predictable, and high-performance solutions using SQL.  Senior Technical Analyst will be responsible for building and maintaining internal and external facing solutions using procedures, scripts, reports, and DTS/SSIS packages. Will work with a team of experienced analysts, architects, and developers to build enterprise level data migration and conversion solutions, custom data deliverables, and integration solutions. Candidate must have excellent analytical skills, as well as solid data base experience.

 

Responsibilities:

• Work directly with customers and internal teams to understand requirements and develop reporting solutions. Present the data in a way that is meaningful to the business.
• Gather business requirements, devise priorities, conduct process analysis, develop business cases, as well as design, develop, and document dashboards, alerts, and reports.
• Provide development support and assistance for customer escalations and issues, including off-hours
• Multi-task many projects effectively
• Responsible for quality and accountability of deliverables
• Prioritize and schedule assignments to meet team deadlines and goals
• Develop new functionality on our existing software products.
• Database development, data integration, data quality, and ETL experience using SQL Server/ Azure Sql Server. Ability to write complex SQL queries is assumed.
• Participate in a small, experienced, energetic team on a rapid development schedule.
• Should be comfortable with direct communication with all levels of technical and business resources.
• Must be able to interact well with multiple priorities in an extremely dynamic environment, initiating necessary tasks and ensuring complete follow up
• Ability to develop reports using SSRS.
• Ensures compliance with all security, safety and environmental regulations and policies within work area at all times. This includes properly addressing issues through action or reporting issues and concern to Manager.
• All other responsibilities as assigned

Education:

• Bachelor’s degree in Computer Science, Data Analytics, Statistics, Management Information Systems, Business Information Technology, or related field.
• 5+ years’ experience in Microsoft SQL Server development.
• 2+ years’ experience in SSRS.

Qualifications/Experience:

• Must have experience completing enterprise data migrations/conversions from one system to another system as a part of implementation.
• Solid understanding of the Software Development Life Cycle phases utilizing waterfall or agile methodologies.
• Experience in identifying and documenting requirements through direct communication with customer
• Experience debugging and optimizing existing SQL scripts
• Solid knowledge of SQL Server 2016, Azure SQL Database with development of complex stored procedures, views, Azure Data Factory and other SQL objects.
• Performance tuning, code profiling, code review, hands on experience using Best Practices
• A resource with C#, ASP.NET, ADO.NET would be a bonus; interest in learning new technologies is required
• Knowledge of Microsoft PowerBI and/or Microsoft Dynamics AX is beneficial
• Knowledge of Higher Education, Student Information Systems, CRM Systems is a plus
• Strong oral and written communication skills as well as strong organization skills are essential
• Proficient in MS Office products including Word, Excel, Outlook, Outlook, and Visio
• Good understanding and experience on Enterprise migration Patterns for B2B
• Microsoft Certification preferred
• Higher education knowledge is a plus

 

 

 

#LI-AF1
#LI-REMOTE

 

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

A Support Analyst is responsible for supporting the Anthology customer base with any application related issues.  The role involves working closely with other analysts and departments in order to provide effective and high quality technical support service.  The Client Services department consists of various specialized teams with a wide range of functions and responsibilities. The right candidate for this role has a passion for customer service and embraces a customer-centric attitude in all aspects of supporting our customers.

Role and Responsibilities

The Support Analyst is responsible for providing Level 1 application support for Anthology software, including:

• Account ownership and customer-centric mindset for all designated/assigned customers.
• Incident creation, routing, tracking, updating, escalation, resolution and completion in a professional and timely manner.
• Maintaining basic knowledge of current versions of the company’s proprietary applications such as CampusVue Student, Talisma CRM, Talisma Fundraising, etc.
• Quickly establishing rapport, gaining and maintaining credibility with diverse audiences.
• Following established guidelines and industry best practices to resolve customer issues.
• Providing prompt and consistent follow-up on all unresolved issues and recording all actions in the approved help desk system, ServiceDesk.
• Escalating issues to Senior Support Analysts and Management as appropriate.

Qualifications and Education Requirements

• Demonstrates proficiency in SQL and Crystal Reports; can create and troubleshoot SQL views, stored procedures and functions at basic levels.
• Basic understanding of data structures and the ability to identify recurring patterns.
• Solid analytical and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work closely with other team members.
• Must be comfortable using a variety of tools and techniques, including: phone, chat and e-mail. 
• Desire to learn both the technical and business aspects of the Higher Education and Not-for-Profit sectors.
• Proficient in Microsoft Office Suite.
• Bachelor's degree or equivalent work experience required.
• 0 - 2 years of customer service experience.

Preferred Skills

• Basic knowledge of Anthology's business practices, products and services.
• Industry certifications (i.e. TSIA, HDI, CompTIA, Service Strategies, etc.) preferred.
• Bilingual – English, Portuguese / English, Spanish

 

 

#LI-RM1
#LI-REMOTE

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

Job Description

The Technical Account Manager is the trusted technical business advisor to clients, providing guidance around operations and optimizations of their IT infrastructure in regard to Anthology’s products. Technical Account Managers (TAMs) are assigned specific customer account(s) to: build the technical support relationship between the client and Anthology, provide consulting and guidance, provide emergency solutions while escalating priority one issues, and serve as a primary technical liaison across internal departments. More than a technical point of contact, a TAM is a personal advocate working on clients’ behalf to help proactively prevent issues before they arise as well as escalating and driving the resolution of incidents that do occur. Focus on partnering with customers by maintaining a long-term relationship and clearly understanding their technical challenges, corporate infrastructure, and key business drivers. This includes leading customer meetings and quarterly reviews, reviewing customer business practices and existing data, preparing weekly status reports, managing daily calls and meetings, and disseminating information internally to management and stakeholders.  TAMs can also provide a development component in writing ad-hoc scripts, building automations with workflows, or custom reporting and more.  The TAM must demonstrate leadership skills and be proactive, self-starting, professional, quality-focused, and committed to being highly engaged with clients.

Account Management Roles & Responsibilities:

• Serve as primary customer technical contact
• Develop and foster strong customer relationships
• Identify and evaluate business processes and assist in defining accurate and efficient best practices
• Meet specific customer satisfaction goals

Development Roles & Responsibilities:

• Develop T-SQL customizations
• Develop custom automations using Workflow technology
• Develop to create Forms Builder websites
• Develop custom reports using SSRS or PowerBI

Additional Roles & Responsibilities:

• Troubleshoot technical problems and answer general support questions for our various Anthology products
• Maintains documentations of customizations, integrations, and environment details
• Consult with customers on technical issues and recommend sound solutions
• Ability to solve unexpected complex issues to maintain operational efficiency
• Provide feedback to the development team on issues pertaining to each product
• Perform on-call duties during holidays, nights, and weekends as needed
• Take on additional special projects as needed

Skills & Requirements:

• Bachelor’s degree in CIS or related field required or equivalent experience
• 5+ years’ experience coding, debugging with Microsoft T-SQL programming
• Ability to establish relationships and network within an organization to achieve results
• Ability to develop in C# or VB .NET
• Experienced writing reports in SSRS or PowerBI a plus
• Experienced with working with OData and REST APIs a plus
• Experienced working with Azure a plus
• Azure Developer Associate certification a plus
• Experience and demonstrated ability to prioritize and multitask in a deadline driven high pressure environment
• Experience managing, coaching and mentoring customer’s development teams to achieve high performance results preferred
• Experience with Windows Server, including Active Directory, and IIS
• Build knowledge and skill in Anthology products

#LI-RM1
#LI-REMOTE

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

Anthology is looking for a highly skilled Technical Analyst with a strong background in building top-quality scalable, predictable, and high-performance solutions using SQL.  The Technical Analyst will be responsible for building and maintaining internal and external facing solutions using procedures, scripts, reports, and DTS/SSIS packages. Will work with a team of experienced analysts, architects, and developers to build enterprise-level data migration and conversion solutions, custom data deliverables, and integration solutions. Candidate must have excellent analytical skills, as well as solid database experience.

Essential Job Responsibilities:

• Interact closely with other Technical Analyst/Architects/Implementation Consultants to understand requirements and design solutions
• Assist Architects with providing estimates for solutions.
• Provide support and assistance for customer escalations and issues, including off-hours, as needed.
• Effectively multi-task with many projects consistently;
• Responsible for quality and accountability of deliverables
• Prioritize and schedule assignments to meet project deadlines and goals
• Share knowledge through knowledge-sharing presentations.
• Participate in a small, experienced, energetic team
• Design, develop and maintain solutions.
• Comfortable with direct communication with all levels of technical and business resources both internal and external.
• Interact well with team members while maintaining multiple priorities in an extremely dynamic environment, initiating necessary tasks and ensuring complete follow through.
• All other responsibilities as assigned.

Skills & Requirements

• Bachelor’s degree or higher in CS, CIS preferred
• 4+ years’ experience in application development using Microsoft SQL Server
• 2+ years’ experience in SSRS.
• Must have experience completing enterprise data migrations/conversions from one system to another system as a part of the implementation.
• Solid understanding of the Software Development Life Cycle phases utilizing waterfall or agile methodologies.
• Experience in identifying and documenting requirements through direct communication with the customer
• Experience working with TFS
• Experience debugging and optimizing existing SQL scripts
• Solid knowledge of SQL Server 2016, Azure SQL Database with the development of complex stored procedures, views and other SQL objects
• Performance tuning, code profiling, code review, hands-on experience using Best Practices
• A resource with C#, ASP.NET, ADO.NET would be a bonus; interest in learning new technologies is required
• Knowledge of Microsoft PowerBI and/or Microsoft Dynamics AX is beneficial
• Knowledge of Higher Education, Student Information Systems, CRM Systems is a plus
• Strong oral and written communication skills and strong organizational skills are essential
• Proficient in MS Office products including Word, Excel, Outlook, Outlook, and Visio
• Good understanding and experience on Enterprise migration Patterns for B2B
• Microsoft Certification preferred 
• Must be flexible to travel 25-35%

 

 

#LI-RM1

#LI-Remote

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Campus Labs employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

Summary:

The CRM Client Experience Manager (CXM) is responsible for managing a region of assigned accounts.  The primary role is to serve as the principal point of contact for the client by ensuring the client’s needs, requests and expectations are met and in accordance with the contract. The CXM’s first business objective is to ensure client retention within the CXM’s assigned territory.  Furthermore, the CRM CXM will be responsible for clients leveraging solutions associated with the Recruit to Advance pillar of the Company. The CXM will also work as part of an account team to identify upsell opportunities.

Responsibilities:

• Be committed to practicing client experience as a craft
• Establish a relationship with primary client contacts and decision-makers within assigned accounts and maintain frequent communications.
• Manage a portfolio of accounts to drive satisfaction via success plans
• Motivate client optimization and expansion through client initiatives (webinars, events, conferences, campaigns, communications, etc.)
• Nurture relationships to achieve strong client advocacy
• Translate the ‘voice of the client’ and communicate client interests to internal Anthology departments
• Lead 1:1 and collaborate with internal stakeholders on 1:many client sessions to enhance understanding of Anthology solutions and increase C-SAT
• Assist with onboarding of new clients
• Ensure on-going accurate forecasting and documentation within Anthology’s Client Relationship Management repository
• Work closely with the Anthology service organization to maintain a continuous knowledge of account status to identify potential issues and/or opportunities within or related to the client
• Identify at-risk accounts and manage the escalation process, to include immediate actions, by leveraging all required Anthology resources
• Identify and cultivate additional product and/or professional services opportunities to expand the relationship and usage of Anthology solutions, including migrations
• Incorporate strategic and consultative selling techniques throughout the sales process for renewal and upsell opportunities
• Document all client-related activities for each client within the Anthology internal systems.
• Stay well informed about current higher education and EdTech industry trends.
• Possess and maintain knowledge of the required Anthology products and solutions to recommend best practices and suggestions to clients

Education:

• Bachelor’s degree or equivalent work experience

Qualifications/Experience:

• 3-5 years of account management experience
• Experience working at a college or university preferred
• Admissions and advancement software experience is a plus
• SaaS and cloud-based solution experience is a plus
• Established record of successfully managing a client portfolio and being held accountable for a renewal rate and upsell target
• Experience utilizing a sales methodology to grow client investments
• Highly organized, detail-oriented, responsive to client issues
• Ability to learn quickly and adapt to change
• Ability to work within a team and collaborate with others
• Strong ability to grasp software functionality critical to day-to-day job functions
• Strong interpersonal, communications (both verbal and written) and listening skills 
• Must be flexible to travel up to 40%

Skills/Competencies:

• Experience with Higher Education solutions
• Experience with admissions and advancement solutions, including CRM products
• Understanding of Microsoft Dynamics 365 based solutions is a plus
• Excellent verbal and written communication skills
• Ability to work with sales organizations in a matrix-model as new products are being introduced and sold in various regions and for various functions or business units within an institution of higher learning

Why is this job important?

This position is crucial to providing strategic direction, planning, and oversight to clients in order to foster their continued growth and expansion within their technology and solution footprint of the organization in order to achieve greater perceived ROI in the products in which they have invested.  Furthermore, this role is crucial to supporting both the strategic growth areas and metrics of the company as they align to client engagement, adoption, retention, and expansion.

What will you learn on this job?

You will learn how to effectively communicate with clients, building strategic success plans that align to their outcomes and critical business needs, address escalations in a proactive manner, as well as work both pre-emptively and proactively to identify and mitigate potential issues and risks before they escalate.  Furthermore, you will learn how to work collaboratively within the organization and among clients in order to present proposed resolutions to issues in a manner that is thoughtful, strategic, and repeatable.

 

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

#LI-RM1
#LI-REMOTE

The Project Manager defines project objectives and scope and manages implementation activities from the creation of the project planning and initiation documents, including but not limited to project schedules, slide decks, and project governance documents, to the go-live and transition to support services for Anthology implementation projects. In accordance with Anthology’s standard implementation methodology, the Anthology Project Manager drives the entire implementation process to ensure project deliverables are completed on time and within budget. The Project Manager works with the Resource Manager to ensure the project is properly staffed for project requirements.  The ideal candidate will reside in the Pacific time zone.

Responsibilities:

• Manage project activities in line with approved scope, schedule and budget on a daily basis.
• Apply expert understanding of and maintain accountability for all client-facing documentation including functional, technical, and/or end-user materials with minimal supervision.
• Establish positive, professional relationship with client staff; inclusive of professional demeanor, conduct and appearance.
• Define project scope and deliverables, including the creation of a baseline project schedule and budget, including creating project strategies, organization and governance based on Anthology’s implementation methodology.
• Execute project communication strategy, including regular project and executive status reporting.
• Develop contingency/recovery plans which could determine the economic impact and critical success factors related to business decisions.
• Negotiate with customers to set and manage expectations. Manage conflicting customer requests and complex issues/problems.
• Define project team roles and responsibilities.
• Provide direction to resolve complex problems, collaborating with others as appropriate; identifies trends. Maintains accountability for the timely resolution of project-related issues.
• Identify need for change or development of new processes to meet changing needs or improve effectiveness of the entire implementation. Guides process improvement efforts by assessing risks and applying innovative problem-solving techniques.

Education:

• Bachelor's degree in relevant field (Information Technology, Business Administration, Finance) or 8 years of relevant work experience required.
• PMP certification preferred.
• Master's degree preferred.

Qualifications/Experience:

• 5 years project management experience implementing complex software packages and/or ERP implementations required, preferably in higher education.
• Proficient in Microsoft Project and Microsoft Office applications required.
• Proficient in Microsoft SharePoint preferred.
• Experience with Microsoft Project Operations and Project for the Web preferred.
• Must be able to travel 25% - 50% and may include weekends.

Skills/Competencies:

• Advanced skills in successfully managing projects to completion within a defined scope, schedule and budget.
• Proficient with project management methodologies and processes, including Schedule Management, Issue Management, Risk Management, Decision Management, Scope Management, Project Budget Management, Communications Management, Project Change Management.
• Demonstrated ability to manage multiple projects simultaneously.
• Demonstrated ability to lead and motivate a team to meet goals and objectives.
• Demonstrated ability to lead client project meetings.
• Highly developed written and oral communication skills to communicate effectively with all levels within the post-secondary higher education administrative structure.
• Highly developed customer-facing skills, including proven listening skills and the ability to network with client staff.
• Ability to establish strong relationships within the organization to achieve results.
• Ability to learn new technologies quickly to explain Anthology products and services to customers and to assist with simple implementation tasks as necessary.

 

#LI-RM1
#LI-REMOTE

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.