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The Professional Services Financial Analyst will work collaboratively and cross-functionally to:

• Lead the planning and execution of departmental financials, revenue forecasting and reporting from various data sources, in collaboration with the senior management team.
• Enable the success of the Professional Services organization by providing timely, relevant and accurate reporting & analysis of the department’s performance against historical, budgeted, forecasted and strategic planning results to facilitate decision-making toward the achievement of the budget and strategic plan.
• Identify Professional Services financial reporting needs and develop appropriate solutions that meet or exceed requirements.
• Perform financial and operating analysis that results in identification of process and financial improvements.
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The Professional Services Financial Analyst is a detail-oriented professional who can think strategically, adapt quickly, and rapidly earn credibility and trust at all levels of the organization. Projects will require strong communication skills, analytical and problem-solving capabilities, task planning skills, and communicating progress and findings to Directors and above.

Primary Responsibilities

• Manage all elements of the month-end billing process, including invoicing, backlog and revenue recognition; identify and resolve any process and execution gaps
• Analyze financial data, including past results, create financial models for decision support, identify trends and make recommendations for improvements
• Prepare financial reports with reliable conclusions that management can use to implement more effective operational strategies
• Report on financial performance and prepare for monthly leadership reviews
• Work closely with the finance and accounting teams to ensure accurate financial reporting
• Create and maintain staff capacity and demand model
• Identify and drive best practices and process improvements, including the creation of standard and ad-hoc reports, tools and dashboards
• Increase productivity by developing automated reports and/or forecasting tools
• Interact with and support key decision makers in various areas of the organization
• Provide financial tracking and support to Project Managers, as needed

The Customer Engagement Manager (CEM) will focus on understanding our customer's strategic and tactical goals and working across the Campus Management organization to ensure our solutions are best supporting our customers’ realization of those goals.  Candidates must be passionate about driving success for our customers.

Essential Job Responsibilities:

• CEM will work to help our customers maximize their investment in CMC solutions and keep our customers informed and up-to-date about solutions and services.
• CEM will take ownership of customer issues and help to ensure the issues are resolved quickly and with a high level of customer satisfaction
• CEM will identify upsell and cross-sell opportunities, working with Regional Sales Managers to position and deliver new products and solutions
• Responsible for managing customer accounts within an assigned geographical region
• Ability to meet with new and prospective customers and develop a complete understanding of their business goals and objectives.

A Project Manager defines project objectives and scope and manages implementation activities from the creation of the project plan to the go-live and transition to support services for Anthology software implementation projects. In accordance with Anthology standard implementation methodology, the Anthology Project Manager drives the entire implementation process to ensure project deliverables are completed on time and within budget.  The Project Manager works with the Resource Manager to ensure the project is properly staffed for project requirements. The Project Manager must have the ability to learn Anthology Software and willing to provide hands-on support to the project team if necessary to keep the project on schedule.  The Project Manager must be a proactive, self-starting, professional, able to travel, willing to flexible with schedule to accommodate client schedules, and strive for consistent high-quality results. The Implementation Project Management will have the ability to learn Anthology software. 

Essential Job Responsibilities

• Perform assigned project tasks with minimal supervision. 
• Establish a positive, professional relationship with client staff; inclusive of professional demeanor, conduct, and appearance.
• Define project scope and deliverables.
• Create baseline project plans and budgets.
• Create project strategies, organization, and governance based on our implementation methodology.
• Execute project communication strategy, including regular project and executive status reporting.
• Manage project activities according to inline with approved scope, schedule, and budget. Applies expert understanding of and maintains accountability for all client-facing documentation including functional, technical, and/or end-user materials.
• Develop contingency/recovery plans which could determine the economic impact and critical success factors related to business decisions.
• Define project team roles and responsibilities. 
• Negotiate with customers to set and manage expectations. 
• Manage conflicting customer requests and complex issues/problems.
• Provide direction to resolve complex problems, collaborating with others as appropriate; identifies trends.  Maintains accountability for the timely resolution of project-related issues.
• Identify the need for change or development of new processes to meet changing needs or improve the effectiveness of the entire implementation.  Guides process improvement efforts by assessing risks and applying innovative problem-solving techniques.
• Provide assistance with project implementation tasks as necessary.

Summary:

Responsible for relationship management and successful growth of current member campuses.  Manages the renewal commitment and expansion process within assigned territory. As a quota bearing position, the Campus Solutions representative communicates and champions the Campus Labs vision in order to identify expansion opportunities with each member campus.

Responsibilities:

• Develop a trusted advisor relationship with key stakeholders at member campuses (customers/clients). 
• Build and maintain strong, long-lasting member relationships.
• Serve as a key point of contact for member account management matters and renewal relationship.
• Negotiate contracts and agreements; guiding a member campus through the full sales cycle.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Develop expansion/upsell business opportunities with existing clients.
• Forecast and track key account metrics (e.g. monthly renewal forecasts, quarterly sales results and annual forecasts).
• Use CRM (Salesforce) to prepare and present reports on account and territory status.
• Collaborate with adoption & sales teams to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop account level plans and communicate account plans/strategies to relevant adoption & sales team members.
• Identify high-value, near-term sale opportunities within a defined territory.
• Personally, participate and/or lead customer meetings and sales discussions to help close new business and retain existing business.
• Other tasks as assigned.

Summary:

The adoption consultant designs, develops, and delivers a set of adoption services designed to maximize effective and ongoing product adoption.  Through a structured, ongoing adoption program, the consultant identifies desired customer outcomes and then creates and delivers adoption services to achieve those outcomes.  

Responsibilities:

• Design a “menu” of packaged adoption services for the Insight analytics product to sustain adoption and maximize use of existing and new features
• Scope and create each adoption service to include a sequence of activities, reusable artifacts, and a formal customer deliverable
• Partner with Account Managers / Customer Experience Managers (CEMs) to guide campuses in the selection of their annual adoption service and to provide information on additional professional services (as needed)
• Deliver selected adoption services and collect customer feedback to influence existing services and identify the need for other services
• Coordinate with product management around common adoption roadblocks and devise product strategies and adoption services to remove them  
• Contribute to analytics thought leadership via writing, speaking, and presenting
• Travel up to 25% to visit campuses
• Other duties as assigned

Summary:

The Adoption Consultant serves as the primary point of contact for a portfolio of member campuses using assessment products (institution effectiveness and student affairs assessment) post-onboarding. The individual who serves in this role is expected to develop proactive strategies to audit and strengthen product adoption among our member base. In addition to documenting campus goals and implementing strategies to help member campuses succeed, the Adoption Consultant is also required to monitor and mitigate renewal risk while building referenceable campus contacts and case studies.

Responsibilities:

• Proactively manages the success of a portfolio of assigned member campuses using the Assessment solutions to deliver consistent value across the entire lifecycle.
• Sets clear goals for product adoption and deploys strategies focused toward those goals, developing success plans and sharing key milestones with the campus.
• Advises campuses on best practices for designing, adopting and enhancing their use of the tools, serving as an expert on both the product and the practice area it supports. Builds and maintains strong and diverse campus relationships by maintaining high levels of engagement and communication.
• Identifies, evaluates and escalates risk, and executes strategies to mitigate and/or de-escalate risk, working collaboratively with Customer Experience Managers (CEMs) to prepare them for renewal conversations.
• Drives brand advocacy in the form of references, testimonials, and sharing of stories via case studies, webinars, or other forums.
• Resolves customer issues, alone and through collaboration with other Anthology teams.
• Assists in driving and identifying potential expansion revenue.
• Develops reports or presentations to demonstrate ROI and success of product adoption.
• Documents notes, interactions, and milestones in our customer success platform; performs data-driven reviews and analysis on portfolio to prioritize time and demonstrate outcomes.
• Attends corporate and industry events as company representative.
• Develops and shares best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Provides feedback, guidance, or support for special projects as requested.
• Other tasks as assigned

Position Summary

The Associate Architect is responsible for supporting the overall solution design for Anthology’s Finance, HR & Payroll (CampusNexus Finance, HR & Payroll or CNF), which is based on Microsoft D365 Finance & Operations, at customer sites.  Associate architects should be able to facilitate design decisions across development, configuration, integration, infrastructure, database, reporting, security, availability, storage, and change management. This role balances a project's business needs while meeting functional and non-functional requirements. In addition to their technical knowledge, associate architects need to have the ability to engage with business users and decision makers at all levels.   

Reporting Relationship

Reports directly to a Senior Manager for administrative, coaching, and mentoring activities.  For client project work, the consultant will report to the project leadership (Project Manager, CNF Sr. Director of PS)

Essential Functions

• Participates in Solution Design Sessions and documentation, based on industry best practices as well as identifying and implementing solutions to solve clients’ problems
• Guides implementation team with configuration, functional design documentation, and user acceptance testing  
• Accepts functional design documents from functional team and proposes potential solutions; may work with clients and/ or development team
• Works closely with Functional and Technical teams during implementation to ensure solutions and modifications are designed with integrity and documentation is adhered to
• Plays a vital role in translation between the functional and technical teams
• Follows the use of the prescribed Anthology implementation methodology, understands the key activities and deliverables for the client engagement and internal projects
• Drives continuous process improvement in the implementation methodology and best practices

The SRE / Cloud Architect role at Anthology Inc. is critical to our success by helping ensure service availability, automating manual processes, and helping bridge the gaps between product development teams and operations.  We are growing our Cloud Initiatives team to help deploy, manage, troubleshoot, and enhance our complex cloud-based services for a wide variety of customers.  This role will be responsible for the organization’s continued infrastructure modernization into the Microsoft Azure cloud.  It is a hands-on position that will work across internal departments to design and implement new cloud-based solutions while also creating documentation and training for internal resources on company and cloud best practices.

Responsibilities: 

• Create and maintain cloud governance
• Enhance cloud infrastructure automation
• Design and execute cloud cost-saving measures
• Security harden Azure IaaS and PaaS infrastructure
• Assist DevOps teams with pipeline deployments
• Collaborate with Architecture and Operations in capacity planning, demand forecasting, and anticipation of performance bottlenecks
• Initiate new cloud solutions by documenting the project and the cost impact
• Enabling and facilitating Proof of Concepts
• Be an Azure evangelist, trainer & hands-on lead for the cloud initiatives team.
• Maintain a deep technical knowledge of Microsoft data center technologies, including Active Directory, Office 365, Azure, SCCM, and Windows Servers.
• Able to give technical guidance to team members 
• Work with the appropriate teams to respond to incidents and to take charge when needed.
• Migrate on-premises workloads to the cloud
• Proactively adopt new cloud infrastructure and technologies
• Manage environments in Azure to ensure optimal security, performance, scalability, availability, and operations.
• Adopt and implement Site Reliability Engineering principles
• Develop and deploy real-time production monitoring and telemetry
• Build tools and infrastructure to improve engineer productivity

The Data Analytics Consultant is responsible for the design and implementation of strategic services for Anthology’s analytics tools.  Data Analytics Consultants should be able to lead opportunity identification and analysis, determine need/areas of focus, and oversee the development and deployment of analytic tools and methods within the platform. This role balances a project's business needs while meeting functional and non-functional requirements. In addition to their analytics knowledge, Data Analytics Consultants need to have the ability to engage with business users and decision makers at all levels.   

This role will lead and contribute to the definition of an overarching analytics strategy and architecture that will align analytics investments with strategic advising. The ideal Data Analytics Consultants will have a passion for data and analytics as well as a unique ability to provide strategic advantage for customers through innovative solutions.

Essential Functions

• Implements strategic services based on industry best practices as well as to solve customer’s needs/areas of focus
• Serves as a subject matter expert (SME) on the use and application of data as a source of innovation and an economic engine for institutional effectiveness
• Serves as a central department or function to oversee and manage the use of analytics at an institution with a focus on improved consistency and quality of data
• Provides senior leaders with analysis and advisement while leveraging cross-portfolio knowledge and best practices experience
• Contributes to the design and engineering of analytics solutions that have significant strategic impact and achieve long term competitive advantage
• Provides critical guidance and support from pre-sales through the remainder of the project lifecycle
• Partners with Functional and Technical teams to establish an architectural plan across solution area(s), in consideration of the product roadmaps
• Manages shared responsibility during implementation to ensure services are executed with integrity and documentation is adhered to
• Follows the use of the prescribed Anthology implementation methodology; understands the key activities and deliverables for the client engagement and internal projects
• Provides thought leadership on analytics solutions that benefit customers
• Drives continuous process improvement in the implementation methodology and best practices
• Conducts in-progress project reviews to ensure compliance with project goals and operability of solution. Works with the project team to manage the quality of the deliverable throughout the project life cycle. 
• Takes ownership and responsibility for overall project success

The role of the Director is to ensure that the product features are completed and consumable by customers, professional services, sales and client services. They will coordinate with other product leaders to ensure that compatibility is maintained and that product drags are minimized. Lead the vision for the product(s), ensures market awareness, and drives adoption. Ensure that the process of imagining and creating a product moves smoothly across the company so that the customers get a quality product that serves their needs. Works to manage and cultivate a team of product managers and product owners so that they have the skills and tools needed to be successful. 

Responsible for new business development leading to the expansion of Anthology (legacy Campus Labs) member campuses in the given territory.  The Director, Campus Relations is responsible for selling the suite of technology products and solutions into the higher education market. Generates interest, creates and qualifies opportunities, schedules meetings, facilitates presentations and product demonstrations to close new business in accordance with annual performance targets. This is an ideal position for a dedicated, hard-working and independently-motivated individual who enjoys working in a vibrant, fast-paced environment with other driven people.

Responsibilities:

·       Manage full sales cycle from prospect to close

·       Perform significant prospecting activities and independently manage activities including cold calling and inbound call/email follow-up

·       Demo Anthology products to prospects via phone, web, and in-person

·       Consistently meet or exceed monthly, quarterly, and annual sales-call goals and revenue goals

·       Work in a dynamic, changing, growth environment, evolving our marketing and sales processes and approaches in collaboration with the Field Operations team

·       Utilize CRM to manage all aspects of sales pipeline from new leads through closure

·       Demonstrate professionalism and enthusiasm while representing Anthology at various conferences and association meetings

·       Other tasks as assigned

Summary:

The Application Architect

• Guides the architectural direction of the product
• Is involved in identifying and tracking current risks and future trends
• Gets hands on with solution design, vetting 3^rd parties, and for complex coding and triaging
• Is a self-driven technology leader capable of collaboration and clear communication

Responsibilities:

• Informs Product of architectural and technical debt risks and opportunities enabling informed decisions
• Creates and/or maintains architecture documentation directly or via delegation in various forms for purposes such as
  • Onboarding new hires
  • Illustrating future changes and reviewing impact to the system
  • Request for Proposals (RFPs)
  • Input for Marketing material
• Mentors developers through training, code reviews and other forums to continuously improve the team’s skills and mindset
• Gets hands on for difficult areas or extreme challenges to illustrate what concepts are possible and those that might be too far out of reach
• Other tasks as assigned

The Anthology Product Architecture team is recruiting an experienced Dynamics 365 Finance and Operations Architect. This team operates in a high-energy, fast paced environment that focuses on providing technology and innovations to drive business objectives.  The ideal applicant will be able to thrive in a highly collaborative workplace and actively engage in the development process. This is an excellent career opportunity for a professional with an impressive architectural design background and excellent interpersonal skills.

Responsibilities: 

• Leading technical design discussions and providing design guidance in areas, including but not limited to, extensions, modifications, customizations, integrations, environment provisioning, etc.
• Communicating strategic technical concepts at the senior leadership level and be a trustworthy voice during the decision-making process.
• Leading technical workshops and design sessions with customers and other Independent Software Vendors (ISV).
• Working with the Product Managers/Solution Architects to define technical requirements.
• Ensuring the proposed solution follows established architectural guidelines for Dynamics 365 F&O and its modules.
• Creating technical design for all Interfaces, Customizations, Integrations, and Extensions components.
• Reviewing technical deliverables throughout the development cycle to ensure quality and requirements traceability.
• Ensuring internal development guidelines are understood and applied by the development team.
• Proposing technologies and tooling to improve product’s overall value.
• Identifying and communicating any cross-area/cross-release/cross-product issues.
• Ensuring industry security standards and practices are applied.
• Participating in pre-sales activities like customer presentations and contributing to Request for Proposals (RFP).

The Senior Implementation Consultant is responsible for leading the implementation and training for Campus Management Corp.’s Finance, HR & Payroll (CampusNexus Finance, HR & Payroll, or CNF), which is based on Microsoft D365 Finance & Operations, at customer sites.  This includes in-depth participation and/or conducting of the business requirements review, configuring software, training end users on the software, and writing status reports. The CNF Consultant will provide in-depth knowledge of the Microsoft Dynamics 365 application and evaluate the customer’s business processes against the standard CNF functionality with guidance from the Solution Architect or Senior Manager.  

• Drives the Business Process Analysis and Modeling to ensure clients adopt best practices that streamline operations. 
• As requested, conducts project reviews to ensure compliance with project goals and operability of solution. Manages the quality of the deliverables throughout the project life cycle. 
• Leads the implementation team through the full cycle of the implementation from analyzing the customer’s business requirements to configuring the CNF application to meet those customer’s needs to end-user training and go-live support.
• Collaborates with stakeholders throughout the customer’s organization to ensure a comprehensive set of requirements is gathered, that those requirements align to business objectives while gaining a full understanding of current business processes.
• Provides in-depth knowledge of the CNF application and evaluates the customer’s business processes against the standard CNF functionality.
• Follows the use of the prescribed CMC implementation methodology, understands the key activities, and deliverables for the customer’s engagement.
• Facilitates the customer’s decision-making process and leads the implementation team with configuration, functional design documentation, and user acceptance testing and training with the customer.
• Drives continuous process improvement in the implementation methodology and best practices. 
• Responsible for customer service escalations and transition to Support Team.
• Assists in the pre-sales process and with pre-sales requirement discussions, as needed.
• Promotes a culture of high performance and provides ideas and solutions as well as training opportunities.

Summary:

The Manager, Product Adoption, Assessment oversees a team that is dedicated to the success of member campuses using the assessment products within Academic Affairs and Student Affairs - from post-onboarding through renewal and on to best practice achievement. By both working directly with campuses as well as ensuring the cultivation of a highly effective, collaborative team, they ensure that member campuses have a stellar Anthology adoption experience. To lead teams effectively, they will need to lead through change, managing integration and scaling in a manner consistent with Anthology’s innovative and collaborative culture.

Responsibilities:

• Provides strategic direction for product adoption activities in the business line, working collaboratively with peers in partner departments (Product, Development, Marketing, Sales, Support) to set short and long-term goals and priorities, develop and execute strategies to achieve them, and monitor and communicate with the broader organization on progress
• Builds a high performing team through successful employee onboarding, engagement and retention, continued growth and development, and goal achievement
• Directs the delivery of high-quality adoption and professional services for a member base of higher education institutions using assessment products within Student and Academic Affairs
• Develops strong and exciting adoption stories, case studies, references, and testimonials
• Identifies strategies for revenue growth in assigned business line, working collaboratively with the Customer Experience team to set and achieve renewal and expansion targets
• Solicits, captures, and shares customer feedback and works proactively with Product to provide insights to inform the product roadmap
• Designs and delivers a comprehensive customer journey map for members, identifying, tracking, and achieving key milestones and metrics
• Creates organizational and operational processes that are effective, efficient, and lead to excellence, implementing and optimizing technology systems as needed
• Identifies, tracks, and shares metrics that lead to greater insights about the current state of adoption and potential future strategies for success.
• Engages directly with customers in a high-impact manner, both by developing and executing engagement events such as conferences and campus visits, as well as through individual interaction with a set of strategic campuses
• Conducts campus visits and executive briefings, traveling up to 20% and as needed
• Other duties, as assigned

Job Summary
As a Product Marketing Manager, you will be responsible for the outbound marketing activities for your products. You will craft the messaging and positioning for products and will work with the integrated marketing team to conceive and develop innovative marketing programs that drive demand. Attention to detail and an eye for quality, along with the ability to grasp and translate technical capabilities into benefits is crucial. In your role as a Product Marketing Manager you will be the expert in buyers, how they buy and their buying criteria and will transfer that knowledge to the sales team.

Principle Accountabilities

• Validate Market Problems
• Content Creation for Outbound Marketing
• Thought Leadership
• Assisting “Special” Calls
• Product Launch & Organizational Readiness
• Competitive Positioning
• Win/Loss Reviews
• Product Positioning, Differentiation & Descriptions
• User Conference Session Planning
• Sales Tools:
  • Objection Handling
  • Customer Proof Points
  • Product & Solutions Presentations
  • Persona-based messaging

The Project Manager defines project objectives and scope and manages implementation activities from the creation of the project planning and initiation documents, including but not limited to project schedules, slide decks, and project governance documents, to the go-live and transition to support services for Anthology implementation projects. In accordance with Anthology’s standard implementation methodology, the Anthology Project Manager drives the entire implementation process to ensure project deliverables are completed on time and within budget. The Project Manager works with the Resource Manager to ensure the project is properly staffed for project requirements.

Responsibilities:

• Manage project activities in line with approved scope, schedule and budget on a daily basis.
• Apply expert understanding of and maintain accountability for all client-facing documentation including functional, technical, and/or end-user materials with minimal supervision.
• Establish positive, professional relationship with client staff; inclusive of professional demeanor, conduct and appearance.
• Define project scope and deliverables, including the creation of a baseline project schedule and budget, including creating project strategies, organization and governance based on Anthology’s implementation methodology.
• Execute project communication strategy, including regular project and executive status reporting.
• Develop contingency/recovery plans which could determine the economic impact and critical success factors related to business decisions.
• Negotiate with customers to set and manage expectations. Manage conflicting customer requests and complex issues/problems.
• Define project team roles and responsibilities.
• Provide direction to resolve complex problems, collaborating with others as appropriate; identifies trends. Maintains accountability for the timely resolution of project-related issues.
• Identify need for change or development of new processes to meet changing needs or improve effectiveness of the entire implementation. Guides process improvement efforts by assessing risks and applying innovative problem-solving techniques.

As a Senior Developer on our DevOps team, you will be responsible for the design, development and support of any software for the DevOps team. We face new and varied engineering challenges every day, and so your work will range up and down our software stack and across different application areas and engineering concerns. Your responsibilities will include participation in code reviews, agile ceremonies, and internal product demos. Our culture emphasizes collaborative learning and self-improvement, and more junior members of the team will look to you for guidance and mentorship.

To succeed in this role, you should be able to learn quickly, work cooperatively, and operate independently. You must manage your time effectively and have a strong intrinsic motivation for the work that you do. Professionally, experience working across the software stack developing data-driven software in an enterprise environment is critical.

Summary:

The Senior Developer will develop Enterprise reporting and data warehouse designs in accordance with established Enterprise Architecture standards.

Responsibilities:

• Interface and work with Business Stakeholders to understand the business and functional requirements to architect an Enterprise Data Warehouse (EDW) and State Reports platform
• Develop application specific logical and physical data models
• Play a leadership role in the design, implementation and development of ETL processes
• Define the strategy and design for creation of a Data Warehouse Data Quality strategy
• Manage all aspects of the data architecture, including models, data staging and ETL framework
• Collaborate with other cross-functional IT software/data personnel on development of EDW components
• Establishes standards for data warehouse reporting technology, as well as design, development, implementation and maintenance processes
• Perform database administration duties (upgrades, service packs and patches)

• Manages professional individual contributors and/or a group of lower-level leaders
• Accountable for the performance and results of a team
• Adapts plans and priorities to address resource and operational challenges
• Makes decisions guided by established goals and objectives
• Has a billable component of 50%
• Responsible for overseeing the planning, development, and implementation of project portfolio management.
• Continuous monitoring and reporting on project statuses, always looking for ways to improve.
• Create and maintain a reporting dashboard.
• Perform data audits in Open Air and/or any future resource planning solution to ensure accuracy in the data being captured.
• Perform project health checks and project reviews based on the data being reported, working directly with PMs and Regional Delivery Directors (RDDs).
• Work with the leadership team, department directors, and delivery directors to provide a comprehensive overview of implementation projects.
• Perform fiscal year forecast planning based on the analysis of data collected.
• Establish a positive, professional relationship with both internal and external staff; inclusive of professional demeanor, conduct, and appearance.
• Define project scope and deliverables.
• Create baseline project plans and budgets.
• Create project strategies, organization, and governance based on Anthology’s implementation methodology.
• Perform project scheduling, resource planning, leveling, and management (forecast impacts on staffing where project scope may have changed) – as well as effective use of metrics, and reporting
• Execute project communication strategy, including regular project and executive status reporting.
• Develop contingency/recovery plans which could determine the economic impact and critical success factors related to business decisions.
• Define project team roles and responsibilities.
• Negotiate with customers to set and manage expectations. 
• Manage conflicting customer requests and complex issues/problems.
• Provide direction to resolve complex problems, collaborating with others as appropriate; identifies trends. Maintains accountability for the timely resolution of project-related issues.
• Identify the need for change or development of new processes to meet changing needs or improve the effectiveness of the entire implementation. Guides process improvement efforts by assessing risks and applying innovative problem-solving techniques.
• Aid with project implementation tasks as necessary.

The Senior Support Analyst is responsible for the analysis, troubleshooting and resolution of incidents for Anthology Fundraising products. The role involves working closely with other Client Services analysts and Anthology departments in order to provide effective and high quality technical and application support service.  The Client Services department consists of various specialized teams with a wide range of functions and responsibilities. The right candidate for this role has a passion for customer service and embraces a customer-centric attitude in all aspects of supporting customers.

Role and Responsibilities

• Account ownership and customer-centric mindset for any designated/assigned/signature customers.
• Investigating, resolving, and providing root cause analysis on reported application issues.
• Delivering technical and application training and best practices to department resources.
• Effectively communicating timely updates to customers through the appropriate incident tracking tools.
• Ability to quickly establish rapport, gain and maintain credibility with diverse audiences.
• Build and maintain knowledge of the database structure, configuration files, integrations and business flows to assist with issue investigation and resolution.
• Escalate issues to management as appropriate.
• Following established guidelines and industry best practices to resolve customer issues.
• Help create Client Services documentation, including Knowledge Base articles.
• Serves as an escalation point for Level I and Level II analysts.
• Document, review, and approve product bug and enhancement requests.
• Assist assigned analysts with queue management and first response.
• Mentor and train junior support analysts in the technical and procedural aspects of our products and operations.

The Service Delivery Manager is responsible for delivering and coordinating the delivery of CampusNexus Student Application Administration services to customers.  This person must be customer service focused, work well in teams, identify and resolve service delivery issues, provide daily/weekly updates on current tasks, and escalate risks and issues as needed.  CMC offers a unique environment that fosters individual growth and rewards performance.

Primary Job Functions and Responsibilities:

• Serves as the primary customer contact relative to service delivery needs and management
• Understands customer objectives then sets and manages expectations relative to service delivery resources and actions required to meet objectives
• Facilitates and coordinates communication between various customer stakeholders
• Facilitates and coordinates communication between customer stakeholders and various Anthology departments as needed
• Serves as the application administrator for the CampusNexus Student Information System and CampusNexus Student Portal
• Recommends, maintains, and updates CampusNexus System, Campus, and List item configurations
• Assists business owners in translating concepts to written requirement
• Ensures reporting is consistent and accurate, troubleshoots issues as they arise
• Gathers and analyzes data to support various business processes
• Provides problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions
• Recommends system configurations and proposes business solutions where appropriate
• Develops, coordinates, and implements plans to test processes during system/process development including quality assurance testing
• Provides customer service to all stakeholders regarding system and reporting
• Evaluates upcoming releases and recommends installation of beneficial SIS upgrades
• Communicates the current status of releases, major projects, and ongoing CampusNexus activities to relevant stakeholders
• Coordinates application of hotfixes, patches, and version upgrades
• Coordinates a regular training calendar to keep users will informed on the proper use of CampusNexus
• Performs ad-hoc system training as needed
• Resolves system support requests

The Solution Architect is responsible for overall solution design for Anthology’s Student Information System, CampusNexus Student (CNS).  Solution Architects should be able to facilitate design decisions across development, configuration, integration, infrastructure, security, and change management. This role balances a project's business needs while meeting functional and non-functional requirements. In addition to their technical knowledge, Solution Architects need to have the ability to engage with business users and decision makers at all levels.   

Essential Functions

• Facilitates solution design/blueprinting sessions and documentation, based on industry best practices as well as identifying and implementing solutions to solve clients’ problems
• Guides implementation team with data conversion quality, configuration, functional design documentation, and user acceptance testing  
• Provides critical guidance and support from pre-sales through the remainder of the project lifecycle, including process reengineering and integration design
• Manages shared responsibility of Functional and Technical teams during implementation to ensure solutions and modifications are designed with integrity and documentation is adhered to
• Plays a vital role in translation between the Functional and Technical teams
• Follows the use of the prescribed Anthology implementation methodology, understands the key activities and deliverables for the client engagement and internal projects
• Drives continuous process improvement in the implementation methodology and best practices
• Conducts in-progress project reviews to ensure compliance with project goals and operability of solution. Works with the project team to manage the quality of the deliverable throughout the project life cycle. 
• Takes ownership and responsibility for overall project success.
• Coaches and mentors Implementation Consultants to further their professional growth and development

Solutions Consultants at Campus Management act as strategic partners within the Field Operations Team to understand, configure, and communicate the value of the Campus Management suite of products to Higher Education institutions.  The Solutions Consultant will add value throughout the sales process in requirements analysis, value assessments, solution development, tailored product demonstrations, and finally in the transition to professional services to ensure our clients are successful.

• Understand the needs of higher education institutions, identify the right solutions and communicate the value these bring to their institutions
• Understanding the needs of the prospects and customers to glean information through productive discovery/survey sessions.
• Translate customer needs and articulate technology and product positioning through storytelling and solution demonstrations
• Respond promptly to customer needs and communicate with confidence and passion using the domain expertise 
• Work effectively with the CMC proposal team to produce high-quality RFP responses in a timely fashion.
• Understand specific CampusLabs products as identified top priority by sales managers and be responsible for keeping the content and demos we use to support prospect/customer presentations current for your assigned product set.
• Prepare and deliver demos to show the value of our solutions to higher education institutions challenges
• Stay up to date with the latest software releases and attend regular briefings on changes for your assigned products
• Practice continuous learning through self-guided reading and research of relevant business practices, including the student journey, strategies in higher education, analytics, workflow, or product-specific activities.

Summary:

Are you a front-end developer with an eye for good design? Someone who has that unique balance of technical expertise and passion for the aesthetic? Anthology is seeking an experienced developer who loves to create things, solve problems, and collaborate with teammates to consistently ship exceptional digital solutions for our marketing team. You’ll have the opportunity to lend your valuable programming skills as well as design perspective, while making an impact on our brand.

Responsibilities:

• Develop, maintain, and continue to evolve all marketing-focused web sites across the company brand
• Participate in discussions with stakeholders and technical team to plan web solutions to marketing agendas
• Lead small and large-scale programming projects, set deliverables, negotiate deadlines, and drive projects to completion
• Produce rock solid html emails and templates that are compatible across all major clients
• Support and develop custom Node.js build suite to aid in the production of responsive, cross-compatible html emails
• Create tools and processes to automate and streamline development, as needed
• Advance current web development technologies and standards across all initiatives
• Diagnose and solve production issues