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Summary:

The Campus Experience Manager (CEM) for Campus Effectiveness is responsible for relationship management and rapport building with current member campuses.  Manages the renewal commitment process for assigned territory. Communicates and champions the Anthology vision in order to identify expansion opportunities with each member campus. This position will support and align to the solutions associated within the Experience to Learn pillar, such as Campus Labs Engage, Milestone, Chalk & Wire, Institutional Effectiveness tools etc.

Responsibilities:

• Develop a strong relationship with key stakeholders and primary contacts.
• Negotiate contracts and agreements, guiding a customer through the full sales cycle for renewals and expansion opportunities.
• Acts as “Voice of the Customer” and communicates the client’s interests and needs to other Anthology departments.
• Provides accurate forecasting to sales management for all client renewals and expansion opportunities.
• Possesses and maintains knowledge of the required Anthology products and solutions to recommend best practices and suggestions to clients.
• Develop upsell business opportunities with existing clients.
• Forecast and track key account metrics (e.g., monthly renewal forecasts, quarterly sales results and annual forecasts).
• Documents all customer-related activities for each client within the Anthology internal systems.
• Collaborate with adoption & sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop account level plans and communicate account plans/strategies to relevant adoption & sales team members.
• Personally, participate and / or lead customer meetings, demos and discussions to help close expansion business and retain existing business.
• Other tasks as assigned.

The Associate Counsel (AC) will work directly with the General Counsel and other company staff to draft, review, and negotiate SaaS agreements, vendor agreements, and other related technology agreements and assist with RFP responses. The Associate Counsel will also provide consultation and legal review with respect to data privacy and security issues, intellectual property matters, and international subsidiaries.

Responsibilities:  

• Draft, negotiate and review SaaS agreements vendor agreements, strategic partner agreements, statements of work, and other related technology agreements.
• Assist with trademark management.
• Work with outside counsel on international issues related to foreign subsidiaries as needed.
• Review legal issues in Requests for Proposals (RFPs) and related company responses.

The Client Support Manager is responsible for leading a team of application support professionals as well as managing/sponsoring strategic Anthology customers. The Client Support Manager oversees daily components of team operations including employee growth and mentoring, incident handling and resolution, effective and timely customer communication, key performance metrics, department goals and objectives, and customer delight. This position works closely with Anthology Professional Services, Development, Cloud, Product Management, and Customer Experience teams located in the U.S. and India, ensuring the highest level of customer satisfaction is delivered. 

Serving as a key escalation point for team members and internal and external customers, the Client Support Manager must be professional, self-starting, and strive for consistent results.

• Drive customer delight in the services provided to Anthology customers by all team members
• Promote an environment of employee/team/department engagement and satisfaction
• Manage, sponsor, and build ongoing strategic customer relationships
• Communicate with Anthology customers on critical product updates and release information
• Communicate effectively at all levels within an organization, including the C-suite
• Develop and maintain departmental methods and standard operating procedures
• Responsible for supervising Client Services team members, leading ad-hoc teams when necessary.
• Monitor and report on team productivity and quality for all incidents and requests
• Escalate and manage issues submitted to Development teams in the U.S. and India
• Hire and train new team members, which requires coordination with global leaders in the U.S. and India
• Conduct regular meetings with team members, individually and as a team, to review escalations and ongoing issues, clients concerns, and business topics
• Conduct employee reviews and establish measurable goals to be attained monthly, quarterly, and annually
• Prepare and present Client Services department information to internal and external audiences

The Senior HRBP will contribute at both hands-on and strategic levels to cultivate a transformative and progressive culture as the organization grows and scales.

This position is responsible for implementing the Anthology Human Resources strategy across a defined group of business teams and functions. The Senior HRBP will support the Chief People Officer in ensuring Anthology can provide a work environment where talented people are engaged and excel in the delivery of business objectives.

These individuals will act as a strategic thought partner to the executives and will have a business-focused mindset to help translate business objectives to human capital strategies. The HRBP will be the primary HR resource for growing and developing Talent, implementing policies, and programs, partnering with Talent Acquisition to hire the best, dealing effectively with employee relations, change management initiatives and defining and developing the required leadership and individual development programs for their groups.

Roles & Responsibilities:

• Partner with management to develop and translate business strategy and become a trusted adviser to leaders in the organization
• Provides employee relations counseling. Responds to employee relations issues, evaluating situations and providing recommendations and guidance.
• Collaborates with supported business leaders to help implement HR initiatives that are being developed across the organization and recommending best practices
• Heavy emphasis on management coaching, change management, and creative problem-solving in a fast-paced environment
• Drive change management initiatives with a focus on shifts to culture, leadership and management requirements, and systems and processes
• Interact with employees to ensure that we create an environment where talent is engaged and doing their best work
• Drive the execution of programs such as:  Workforce planning, Compensation Review, Performance Management, Career Development, Talent Assessment and Talent Attraction
• Work closely with management and employees to improve work relationships, build morale, and increase engagement, productivity and retention
• Work with managers to effectively diagnose organizational issues and partner to solve them.
• Strong partnership with HR COEs (HR Operations, Talent Acquisition, Learning & Development) to improve processes and offerings to best meet business needs.
• Highly effective and inclusive communicator, bridging HR vision/priorities with business line specific needs.
  
  

Summary:

The Campus Experience Manager (CEM) for Campus Effectiveness is responsible for relationship management and rapport building with current member campuses.  Manages the renewal commitment process for assigned territory. Communicates and champions the Anthology vision in order to identify expansion opportunities with each member campus. This position will support and align to the solutions associated within the Experience to Learn pillar, such as Campus Labs Engage, Milestone, Chalk & Wire, Institutional Effectiveness tools etc.

Responsibilities:

• Develop a strong relationship with key stakeholders and primary contacts.
• Negotiate contracts and agreements, guiding a customer through the full sales cycle for renewals and expansion opportunities.
• Acts as “Voice of the Customer” and communicates the client’s interests and needs to other Anthology departments.
• Provides accurate forecasting to sales management for all client renewals and expansion opportunities.
• Possesses and maintains knowledge of the required Anthology products and solutions to recommend best practices and suggestions to clients.
• Develop upsell business opportunities with existing clients.
• Forecast and track key account metrics (e.g., monthly renewal forecasts, quarterly sales results and annual forecasts).
• Documents all customer-related activities for each client within the Anthology internal systems.
• Collaborate with adoption & sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop account level plans and communicate account plans/strategies to relevant adoption & sales team members.
• Personally, participate and / or lead customer meetings, demos and discussions to help close expansion business and retain existing business.
• Other tasks as assigned.

The Associate Counsel (AC) will work directly with the General Counsel and other company staff to draft, review, and negotiate SaaS agreements, vendor agreements, and other related technology agreements and assist with RFP responses. The Associate Counsel will also provide consultation and legal review with respect to data privacy and security issues, intellectual property matters, and international subsidiaries.

Responsibilities:  

• Draft, negotiate and review SaaS agreements vendor agreements, strategic partner agreements, statements of work, and other related technology agreements.
• Assist with trademark management.
• Work with outside counsel on international issues related to foreign subsidiaries as needed.
• Review legal issues in Requests for Proposals (RFPs) and related company responses.

Summary:

The role is responsible for providing “front line” support for campuses through tickets, phone, and chat. The Campus Support specialist also maintains a Baseline campus portfolio and other tasks as assigned.

 Responsibilities:

• Identify and organize incoming customer questions or problems by priority, and triage/escalate issues in a timely manner via ticketing system, phones, and/or chat.
• Provide remote training to member campuses as necessary.
• Assist in the completion of campus-specific projects or goals.
• Troubleshoot member campuses’ technical issues within software.
• Liaise with technical teams as necessary to ensure advanced issues are resolved.
• Liaise with consulting teams as necessary to address campus relationship successes and issues.
• Aid in the writing of technical documentation, testing, and quality assurance projects as requested.
• Assist in internal technical configuration and campus communications.
• Maintain accurate and consistent customer relationship management records based on support activities.
• Assist Campus Support Managers with projects as assigned and provide support to various product teams as necessary.

The Client Support Manager is responsible for leading a team of application support professionals as well as managing/sponsoring strategic Anthology customers. The Client Support Manager oversees daily components of team operations including employee growth and mentoring, incident handling and resolution, effective and timely customer communication, key performance metrics, department goals and objectives, and customer delight. This position works closely with Anthology Professional Services, Development, Cloud, Product Management, and Customer Experience teams located in the U.S. and India, ensuring the highest level of customer satisfaction is delivered. 

Serving as a key escalation point for team members and internal and external customers, the Client Support Manager must be professional, self-starting, and strive for consistent results.

• Drive customer delight in the services provided to Anthology customers by all team members
• Promote an environment of employee/team/department engagement and satisfaction
• Manage, sponsor, and build ongoing strategic customer relationships
• Communicate with Anthology customers on critical product updates and release information
• Communicate effectively at all levels within an organization, including the C-suite
• Develop and maintain departmental methods and standard operating procedures
• Responsible for supervising Client Services team members, leading ad-hoc teams when necessary.
• Monitor and report on team productivity and quality for all incidents and requests
• Escalate and manage issues submitted to Development teams in the U.S. and India
• Hire and train new team members, which requires coordination with global leaders in the U.S. and India
• Conduct regular meetings with team members, individually and as a team, to review escalations and ongoing issues, clients concerns, and business topics
• Conduct employee reviews and establish measurable goals to be attained monthly, quarterly, and annually
• Prepare and present Client Services department information to internal and external audiences

The Commissions Analyst is a detail-oriented professional who can think strategically, adapt quickly, and rapidly earn credibility and trust at all levels of the organization. Projects will require strong communication skills, analytical and problem-solving capabilities, task planning skills, and communicating progress and findings to an array of stakeholders at different levels of the organization.

The Commissions Analyst will work collaboratively and cross-functionally to:

• Assist in the design, development, distribution, administration, and reconciliation of Anthology’s variable compensation plans
• Provide reporting and forecasting of variable compensation payments and expense recognition
• Identify financial reporting needs and develop appropriate solutions that meet or exceed requirements.
• Perform financial and operating analysis that results in identification of process and financial improvements.
• Proactively reconcile pay data and develop processes and systems to prevent errors
• Analyze financial data, including past results, create financial models for decision support, identify trends and make recommendations for improvements
• Draft, deliver, collect, and organize new compensation plans on an annual and ad-hoc basis
• Act as liaison between Finance and Sales teams with regards to sales commissions
• Identify and drive best practices and process improvements, including the creation of standard and ad-hoc reports, tools and dashboards
• Increase productivity by developing automated reports and/or forecasting tools
• Interact with and support key decision makers in various areas of the organization
• Assist with special projects and initiatives within the Accounting and Finance Teams

Responsibilities:

• Works closely with Sr. Director of Brand Strategy and other writers to hone the Anthology brand voice and support the brand’s attributes 
• Champions the brand both internally and externally and looks for ways to help empower others in their use of the brand 
• Establishes and maintains editorial style guidelines and looks for ways to educate and empower others on their use of it
•  As part of a multi-functional marketing team, crafts on-strategy, engaging copy for: 

        o Marketing/sales material for B2B needs

        o Research and position papers, case studies, and blog posts

        o Web site, email, and social media content

        o Customer communications

        o Corporate press releases and news stories

        o Internal culture and company-focused needs 

• Brainstorms and conceptualizes creative concepts and works with the creative team to execute; Facilitates conversation on aspects of positioning and content strategy with stakeholders 
• Ensures proper editing processes are in place for all content and external communications 
• Reviews, proofs, and edits copy to ensure accuracy, quality, and consistency of messaging 
• Meets delivery expectations in both timeframe and level of copywriting and creative standards
• Minimal travel required (few times per year)

Summary: 

Senior Product Developers work with their teams to design and deliver solutions for their problem domains. They are motivated by delivering value to users while learning and experimenting with new techniques. They provide guidance and examples for developers earlier in their careers.

Responsibilities:

• Designs and implements solutions for the areas of the application owned by the team
• Takes ownership for the team's product areas running in production
• Learns and applies new system design principles
• Resolves production issues and defects for solutions owned by the team
• Ensures proper team and inter-team communication practices
• Identifies issues with internal team communication practices
• Leads process improvement initiatives on the team
• Leads solution design on the team
• Helps ensure the team is scoping work properly
• Mentors team members earlier in their careers
• Other tasks as assigned

Summary: 

Senior Product Developers work with their teams to design and deliver solutions for their problem domains. They are motivated by delivering value to users while learning and experimenting with new techniques. They provide guidance and examples for developers earlier in their careers. At this level, Senior Product Developers take an active role into necessary interactions and interfaces between their team’s software and other teams.

Responsibilities:

• Ensures delivery of well-designed interfaces between services and applications internal to the team
• Ensures delivery of well-designed interfaces to other teams
• Effectively troubleshoots complex issues spanning multiple services or products
• Identifies key interfaces and team interactions in need of improvement and works with managers and members of other teams to resolve
• Help managers ensure Institutional Memory is persistent on the team
• Identifies and works with managers to resolve cross-functional communication practices
• Works collaboratively with teams and managers to set technical direction on the team for a specific area of the application
• Ensures continuous improvement for technical aspects of the team's developer experience and delivery performance
• Other tasks as assigned

Summary:

Our UX Designers contribute to the ideation and design of innovative and compelling user experiences across our platform of web and mobile applications. They are in constant collaboration with the development team to help tackle challenges in higher education. Our designers are involved throughout our entire agile approach to product development.

Responsibilities:

• Understand, articulate, and illustrate user needs to ensure we are solving the right problems
• Place emphasis on system-level solutions rather than short-sighted visual ones
• Ensure logical information architecture and user workflows, especially when not obvious
• Design reusable patterns to maintain product consistency
• Create rapid prototypes and mockups at every fidelity to keep pace with rapid development
• Facilitate user research and testing to refine solutions and aid in discovery
• Analyze usage statistics and metrics to help validate assumptions
• Adhere to accessibility standards and ideals as a foundation rather than an afterthought
• Other tasks as assigned

The Client Support Manager is responsible for leading a team of application support professionals as well as managing/sponsoring strategic Anthology customers. The Client Support Manager oversees daily components of team operations including employee growth and mentoring, incident handling and resolution, effective and timely customer communication, key performance metrics, department goals and objectives, and customer delight. This position works closely with Anthology Professional Services, Development, Cloud, Product Management, and Customer Experience teams located in the U.S. and India, ensuring the highest level of customer satisfaction is delivered. 

Serving as a key escalation point for team members and internal and external customers, the Client Support Manager must be professional, self-starting, and strive for consistent results.

• Drive customer delight in the services provided to Anthology customers by all team members
• Promote an environment of employee/team/department engagement and satisfaction
• Manage, sponsor, and build ongoing strategic customer relationships
• Communicate with Anthology customers on critical product updates and release information
• Communicate effectively at all levels within an organization, including the C-suite
• Develop and maintain departmental methods and standard operating procedures
• Responsible for supervising Client Services team members, leading ad-hoc teams when necessary.
• Monitor and report on team productivity and quality for all incidents and requests
• Escalate and manage issues submitted to Development teams in the U.S. and India
• Hire and train new team members, which requires coordination with global leaders in the U.S. and India
• Conduct regular meetings with team members, individually and as a team, to review escalations and ongoing issues, clients concerns, and business topics
• Conduct employee reviews and establish measurable goals to be attained monthly, quarterly, and annually
• Prepare and present Client Services department information to internal and external audiences

The Customer Support Engineer (Encompass) provides level 1 support to our existing production clients using Anthology’s leading-edge content, community, and constituent management tools. This position provides technical support directly to the client via phone, email, and chat. This position also provides proactive, internal support to the Customer Experience team through reporting analytics and maintaining the product knowledge base.

The Customer Support Engineer (Encompass) is responsible for providing top tier application support for Anthology Encompass product, including:

• First point of contact for clients.
• Provide troubleshooting support to customers using the Encompass platform via email, phone, and chat. 
• Investigate and tests software issues, providing resolution when possible.
• Escalate issues, as needed, to a supervisor or other departments per process.
• Write procedure and troubleshooting documentation for software, technical support, and users.
• Communicate with Customer Experience Managers to escalate problems and implement solutions.
• Maintain client database for tracking, reporting, and task creation.
• Update and maintain technical documentation on web-based knowledgebase and support portal.

The Data Services Engineer (Encompass) is responsible for data services work associated with the Anthology client base, which utilizes our web-based software application, which combines leading-edge constituent management, event planning, and fundraising tools with an integrated communication and content management platform.

This position will oversee client data exchange processes, configure data-related portions of the software, provide level 2 database management support, and provide support directly to client management and support teams on various data topics.

The Data Services Engineer (Encompass) is responsible for providing top tier application support for Anthology Encompass products, including:

• Research client data issues and work closely with the Customer Support team to diagnose and fix those issues.
• Work with the PMO to review data documents, configure client databases and provide level 2 support.
• Work directly with PMO Team and clients to configure add-on services such as data connectors, adapters, SFTP, and other services. 
• Write procedure and troubleshooting documentation for software, technical support, and users.
• Communicate with Customer Experience Managers to escalate problems and implement solutions.
• Maintain client database for tracking, reporting, and task creation.
• Query and manipulate the database using SQL.
• Create and execute data imports/exports for implementation and professional services clients.
• Operate office equipment including phone, printer, facsimile machine, and computer.
• Update and maintain technical documentation on web-based knowledgebase and support portal.

Summary:

The Application Analyst supports the Service Delivery Manager and works as a member of a team that is responsible for delivering and coordinating the delivery of Managed Services to Anthology customers.  This person must be customer service focused, work well in teams, identify and resolve service delivery issues, provide daily/weekly updates on current tasks, and escalate risks and issues as needed.  Anthology offers a unique environment that fosters individual growth and rewards performance.

Responsibilities:

• Works with and supports the Service Delivery Managers on specific customer objectives relative to user support, configuration, and solution optimization of Anthology Student (f/k/a CampusNexus Student).
• Identifies and organizes incoming customer questions or problems by priority, and triages/escalates issues in a timely manner via ticketing system, email, phones, and/or chat. 
• Troubleshoots campuses’ technical issues within software. 
• Aids in the writing of technical documentation, testing, and quality assurance projects as requested. 
• Assists with projects as assigned and provide support to various product teams as necessary. 
• Recommends, maintains, and updates Anthology Student configurations.
• Provides problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions.
• Ensures reporting is consistent and accurate, troubleshoots issues as they arise. 
• Coordinates application of hotfixes, patches, and version upgrades.
• Other duties as assigned.

Position Summary

The Associate Architect is responsible for supporting the overall solution design for Anthology’s Finance, HR & Payroll (CampusNexus Finance, HR & Payroll or CNF), which is based on Microsoft D365 Finance & Operations, at customer sites.  Associate architects should be able to facilitate design decisions across development, configuration, integration, infrastructure, database, reporting, security, availability, storage, and change management. This role balances a project's business needs while meeting functional and non-functional requirements. In addition to their technical knowledge, associate architects need to have the ability to engage with business users and decision makers at all levels.   

Reporting Relationship

Reports directly to a Senior Manager for administrative, coaching, and mentoring activities.  For client project work, the consultant will report to the project leadership (Project Manager, CNF Sr. Director of PS)

Essential Functions

• Participates in Solution Design Sessions and documentation, based on industry best practices as well as identifying and implementing solutions to solve clients’ problems
• Guides implementation team with configuration, functional design documentation, and user acceptance testing  
• Accepts functional design documents from functional team and proposes potential solutions; may work with clients and/ or development team
• Works closely with Functional and Technical teams during implementation to ensure solutions and modifications are designed with integrity and documentation is adhered to
• Plays a vital role in translation between the functional and technical teams
• Follows the use of the prescribed Anthology implementation methodology, understands the key activities and deliverables for the client engagement and internal projects
• Drives continuous process improvement in the implementation methodology and best practices

The Client Services Director is responsible for the success of the Anthology Operate to Lead pillar, with oversight of all front line and technical teams that support Student, Regulatory, Financial Aid Automation, Forms Builder & Workflow, and all complementary components. Reporting directly to the Vice President of Client Services, the Client Services Director oversees all aspects of department policies, procedures, and most importantly customer delight initiatives. This leadership role enforces service level standards, builds strong internal and external relationships, and fosters an environment of growth and opportunity for all team members while managing published department goals and KPIs. The right candidate for this role has a passion for customer service and embraces a customer-centric attitude in all aspects of supporting our customers and the department.

Responsibilities:

• Overall customer satisfaction and team performance in support of the Anthology Operate to Lead product suite
• Leadership of Client Services managers and technical resources that drives successful execution of the department’s goals, objectives, and KPIs
• Owning the customer experience from request to resolution and ensuring that all feedback is acknowledged swiftly
• Engaging and collaborating with our internal partners in Professional Services, Customer Experience, Development, Cloud, Product Management, etc. to drive positive customer outcomes and alignment with company objectives
• Building relationships with Anthology leaders across departments as well as interfacing directly with the Anthology executive team
• Polished, proactive, and timely delivery of all communication, both internal and external, at all levels within the organization
• Employing and developing customer service best practices as it relates to effective incident response and ongoing communication, as well as timely resolution for all submitted incidents and requests
• Addressing high severity/high urgency escalations from all customer contacts and Anthology customer-facing staff and navigating the proper channels and escalation processes to secure a timely resolution
• Monitoring key incident data to identify trends across the customer base to determine where future issues/submissions can be prevented through education, self-service, or product enhancements
• Hiring and mentoring new Client Services team members and managers, including global staff, requiring coordination with Anthology Human Resources to effectively manage any personnel rotations and placements between US and India-based locations
• Performance evaluations of direct and indirect reports, conducted annually and potentially more frequently as required by Anthology
• Producing key reports on Client Services Analyst performance and metrics as it relates to Client Services defined KPIs and metrics related to incident response, aging, and resolution
• Motivating and promoting reward programs for department Managers and Client Services team members to meet all monthly and quarterly goals for resolving customer issues
• Identifying team training needs, both product, and soft skills, to ensure ongoing learning is a key focus area for our customer-facing team members
• Preparing and presenting materials to internal and external audiences as required, and as related to the management of the designated Client Services team and Anthology pillar

The role of the Solution Architect is to guide, mentor, and coach other analysts, while assisting with any high severity issues as needed. This includes acquiring resources and coordinating the efforts of team members and other departments or clients in order to resolve incidents in a timely manner, based on their severity and urgency.  The Solution Architect will also define the learning objectives for their products/areas and oversee quality control throughout their incidents life cycle.

Role and Responsibilities:

The Solution Architect is responsible for the analysis, troubleshooting and resolution of incidents and tasks that have been escalated by Client Services Analysts, Senior Analysts, Technical Leads, and Managers.

The Solution Architect responsibilities include:

• Investigate and resolve reported application issues, tasks, and escalations.
• Follow established guidelines and industry best practices to resolve customer issues.
• Provide training, mentorship, and best practices to Analysts, Senior Analysts, and Technical Leads
• Creating tools to assist in increasing productivity and troubleshooting incidents.
• Effectively communicate timely and consistent updates to both internal and external customers.
• Establish rapport, gain and maintain credibility with diverse audiences.
• Approving and/or creating Client Services documentation, including Knowledge Base articles.
• Assistance/participation in Anthology’s annual User’s Conference.
• Build and maintain knowledge of the database structure, configuration files, integrations and business flows to assist with issue investigation and resolution.
• Input on workflows, process improvements, and ongoing trainings.
• Escalate issues to management as appropriate.
• Working with cross-functional managers within the company to develop feedback mechanisms for problems, causes, and resolutions.
• Department liaison responsible for collaboration and customer satisfaction initiatives with other departments including Development, Product Management, Professional Services, and Hosting.
• Delegate tasks and responsibilities to appropriate personnel.
• Oversight and execution of projects, department related duties, and customer deliverables as assigned.

Job Summary

The Project Manager will support the CMC Cloud Services Project Management Office by effectively planning, tracking and managing internal and external projects and communicating status updates to a broad set of diverse audiences.

Key Responsibilities

• Manage communications and planning for internal projects to include initiating, planning, executing, monitoring and controlling, and closing in accordance with PMI standards.
• Define project schedules and adhere to deadlines and manage due dates for clients.
• Maintain effective client relationships through proactive management.
• Schedule, manage, and facilitate internal and external meetings.
• Document meeting minutes, changes in scope, and change requests.
• Report project status, including schedule, costs, risks, resources, and client satisfaction.
• Perform quality control and assure overall quality of work products.
• Conduct research and analyze data and information collected to determine next steps.
• Prepare and deliver client presentations.
• Prepare level-of-effort estimates to support cost-proposal development.
• Manage contracts and task orders when necessary.

Key Deliverables

• Defining project scope including backlog creation and tracking to adhere to a PMI methodology (deriving duration, burn down reporting, etc)
• Weekly Status Reporting including risk tracking, issue resolution, and removing blockers raised by team members.
• Resource planning across multiple departments.

• Role and responsibilities
• Work directly with customers and internal teams to understand requirements and develop extract/ETL solutions.
• Gather and interpret complex business requirements, devise priorities, conduct process analysis, develop business cases, as well as design, develop, and document dashboards, alerts, and reports.
• Provide development support and assistance for customer escalations and issues, including off-hours
• Multi-task multiple projects effectively
• Responsible for quality and accountability of deliverables
• Prioritize and schedule assignments to meet team deadlines and goals
• Develop new functionality on our existing software products.
• Database development, data integration, data quality, and ETL experience using SQL Server/ Azure Sql Server. Ability to write complex SQL queries is assumed.
• Participate in a small, experienced, energetic team on a rapid development schedule.
• Should be comfortable with direct communication with all levels of technical and business resources.
• Must be able to interact well with multiple priorities in an extremely dynamic environment, initiating necessary tasks and ensuring complete follow up
• Ability to develop reports using SSRS is a plus
• Ensures compliance with all security, safety and environmental regulations and policies within work area at all times. This includes properly addressing issues through action or reporting issues and concern to Manager.
• All other responsibilities as assigned

The Delivery Director (DD) is a critical leadership role within our Professional Services organization. This position reports directly to the Senior Director of the Project Management Office and has overall delivery, customer satisfaction and financial performance responsibility for assigned, enterprise projects. The Delivery Director has ownership and accountability for achieving revenue, margin, and utilization targets to drive forecast accuracy. They will be responsible for building, developing, and leading a team of Project Managers to ensure that projects are delivered with the highest quality. The current opportunity requires a candidate residing in the Mountain or Pacific time zone.

Responsibilities:

• Build and manage a team of project management professionals who lead Anthology services teams in implementing our suite of higher education technology solutions, as well as data conversions, integrations, reporting and analytics.
• Takes ownership of project success by directing, mentoring, and coaching
• Manifest an understanding of project management practices and principles (triple constraints, risks/issues management, best practices, etc.)
• Serves as escalation point for issues beyond project team authority; resolves conflicts involving project priorities, resources, and/or contractual issues with the customer
• Demonstrate the ability to quickly understand a business situation; make a good judgment and prompt decision to facilitate expedition of resolutions and navigate to successful outcomes
• Works collaboratively with internal departments (i.e. Development Project Managers, Product Management, Client Services, Marketing, The Learning Center, etc.) to properly leverage resources to address customer needs.
• Builds positive working relationships/partnerships to be a trusted advisor/partner with:
  o   sales organization/regional team
  o   consulting practice managers
  o   customers, and is recognized by the customer as the delivery executive responsible for the ensuring overall delivery excellence
• Consistent demonstration of leadership and communications maturity within the political landscape when resolving/negotiating difficult situations among varied stakeholders
• Ensure adherence to quality standards and documented processes in day-to-day activities
• Conduct periodic reviews of quality processes and implement corrective actions as appropriate.
• Interface with customer project stakeholders, including C-level management and directors, to elicit business and functional requirements
• Proactively addresses performance concerns with applicable manager; provides performance evaluation input for project resources
• Focuses on timely, proactive communications, cascades messages to project teams
• Has a thorough understanding of the key performance indicators and metrics for the business and manages them to successful levels on a consistent basis
• Proactively manages the financial details of the business including, but not limited to forecasting revenue, concessions/giveaways, backlog management, and EBITDA
• Works collaboratively with the Delivery and Services team leadership to develop and/or improve the practice as a whole, including strategies, policies, and processes; supports and promotes the use of leading-edge delivery methodologies and best practices
• Travel as needed, 20% - 40%

Summary

The Director of Product Management for Advancement Solutions leads the vision for the advancement products, ensures market awareness, and drives adoption. This is a new position that will help to accelerate the launch of new solutions into the market and align the direction for our legacy product offerings.

The successful candidate ensures that the product features are completed and consumable by customers, professional services, sales and client support. Must coordinate with other product leaders to ensure that compatibility is maintained and that product drags are minimized. 

Essential Duties

• Ensure that the process of imagining and creating a product moves smoothly across the company so that the customers get a quality product that serves their needs
• Manage and cultivate a team of product managers and product owners so that they have the skills and tools needed to be successful

Responsible for new business development leading to the expansion of Anthology (legacy Campus Labs) member campuses in the given territory.  The Director, Campus Relations is responsible for selling the suite of technology products and solutions into the higher education market. Generates interest, creates and qualifies opportunities, schedules meetings, facilitates presentations and product demonstrations to close new business in accordance with annual performance targets. This is an ideal position for a dedicated, hard-working and independently-motivated individual who enjoys working in a vibrant, fast-paced environment with other driven people.

Responsibilities:

·       Manage full sales cycle from prospect to close

·       Perform significant prospecting activities and independently manage activities including cold calling and inbound call/email follow-up

·       Demo Anthology products to prospects via phone, web, and in-person

·       Consistently meet or exceed monthly, quarterly, and annual sales-call goals and revenue goals

·       Work in a dynamic, changing, growth environment, evolving our marketing and sales processes and approaches in collaboration with the Field Operations team

·       Utilize CRM to manage all aspects of sales pipeline from new leads through closure

·       Demonstrate professionalism and enthusiasm while representing Anthology at various conferences and association meetings

·       Other tasks as assigned

The Senior Implementation Consultant is responsible for leading the implementation and training for Anthology's Finance, HR & Payroll (CampusNexus Finance, HR & Payroll, or CNF), which is based on Microsoft D365 Finance & Operations, at customer sites.  This includes in-depth participation and/or conducting of the business requirements review, configuring software, training end users on the software, and writing status reports. The CNF Consultant will provide in-depth knowledge of the Microsoft Dynamics 365 application and evaluate the customer’s business processes against the standard CNF functionality with guidance from the Solution Architect or Senior Manager.  

• Drives the Business Process Analysis and Modeling to ensure clients adopt best practices that streamline operations. 
• As requested, conducts project reviews to ensure compliance with project goals and operability of solution. Manages the quality of the deliverables throughout the project life cycle. 
• Leads the implementation team through the full cycle of the implementation from analyzing the customer’s business requirements to configuring the CNF application to meet those customer’s needs to end-user training and go-live support.
• Collaborates with stakeholders throughout the customer’s organization to ensure a comprehensive set of requirements is gathered, that those requirements align to business objectives while gaining a full understanding of current business processes.
• Provides in-depth knowledge of the CNF application and evaluates the customer’s business processes against the standard CNF functionality.
• Follows the use of the prescribed CMC implementation methodology, understands the key activities, and deliverables for the customer’s engagement.
• Facilitates the customer’s decision-making process and leads the implementation team with configuration, functional design documentation, and user acceptance testing and training with the customer.
• Drives continuous process improvement in the implementation methodology and best practices. 
• Responsible for customer service escalations and transition to Support Team.
• Assists in the pre-sales process and with pre-sales requirement discussions, as needed.
• Promotes a culture of high performance and provides ideas and solutions as well as training opportunities.

The Education and Training Specialist is responsible for developing and delivering the appropriate training materials to support the customer experience with the Anthology assessment solutions. The ideal candidate for this role will have knowledge of or experience in higher education as well as experience using creative technologies to create training resources.

Responsibilities:

• Develop course materials, training aids, and new or improved applications for the Anthology assessment solutions (Planning, Outcomes, Program Review, Baseline, Accreditation)
• Create engaging learning content for a variety of formats: videos, webinars, guides, presentations, others.
• Deliver and support live training as needed
• Identify needs and create training modules to address gaps
• Partner with a broad range of subject matter experts within Anthology to help the best capture their knowledge, insights, and experiences in product-specific areas to create engaging and creative solutions for implementation and adoption
• Partner closely with our product and marketing teams to deliver and update training content
• Align the maintenance and development of instructional materials with product releases and UI changes
• Maintain instructional assets across multiple platforms
• Rapidly create publication-quality materials
• Other tasks as assigned

The Education and Training Specialist position is responsible for developing and delivering the appropriate training materials to support the customer experience with the Anthology Beacon, student success, and retention solution. The ideal candidate for this role will have knowledge of or experience in higher education as well as experience using creative technologies to create training resources.

Responsibilities:

• Develop course materials, training aids, and new or improved applications for Anthology Beacon
• Create engaging training content for Anthology Beacon in a variety of formats: videos, webinars, guides, presentations, etc.
• Deliver and support live training for the Anthology Beacon as needed
• Identify needs of customers and create training modules to address gaps
• Partner with a broad range of subject matter experts within Anthology to help best capture their knowledge, insights, and experiences in product-specific areas to create engaging and creative solutions for implementation and adoption
• Partner closely with our product and marketing teams to deliver and update training content
• Align the maintenance and development of instructional materials with product releases
• Maintain instructional assets across multiple platforms including an LMS
• Rapidly create publication-quality materials
• Other tasks as assigned

The Education and Training Specialist position is responsible for designing, developing, and delivering the appropriate training materials to support the customer experience with Anthology Finance. The ideal candidate for this role will have knowledge of or experience in higher education as well as experience with Microsoft Dynamics 365 for Finance & Operations. 

Responsibilities:

• Develop course materials, training aids, and new or improved applications for the Anthology Finance product.
• Create engaging training content for Anthology Finance in a variety of formats: on-demand videos, webinars, guides, presentations, etc.
• Deliver and support live training for Anthology Finance as needed, both onsite (25 – 50%) and virtually
• Identify needs of customers and create training modules to address gaps
• Partner with a broad range of subject matter experts within Anthology to help best capture their knowledge, insights, and experiences in product-specific areas to create engaging and creative solutions for implementation and adoption
• Partner closely with our product and marketing teams to deliver and update training content
• Align the maintenance and development of instructional materials with product releases and UI changes
• Maintain instructional assets across multiple platforms, including an LMS
• Rapidly create publication-quality materials
• Other tasks as assigned

The Education and Training Specialist position is responsible for developing and delivering the appropriate training materials to support the customer experience with the Anthology Teaching & Learning solutions, specifically Portfolio (previously Chalk & Wire). The ideal candidate for this role will have knowledge of or experience in higher education as well as experience using creative technologies to create training resources.

Responsibilities:

• Develop course materials, training aids, and new or improved applications for the Anthology Portfolio solution
• Create engaging training content for Anthology Portfolio in a variety of formats: videos, webinars, guides, presentations, etc.
• Deliver and support live training for the Anthology Teaching & Learning solutions as needed
• Identify needs of customers and create training modules to address gaps
• Partner with a broad range of subject matter experts within Anthology to help best capture their knowledge, insights, and experiences in product-specific areas to create engaging and creative solutions for implementation and adoption
• Partner closely with our product and marketing teams to deliver and update training content
• Align the maintenance and development of instructional materials with product releases
• Maintain instructional assets across multiple platforms including an LMS
• Rapidly create publication-quality materials
• Other tasks as assigned

The Education and Training Specialist position is responsible for designing, developing, and delivering the appropriate training materials to support the customer experience with Anthology Raise. The ideal candidate for this role will have knowledge of or experience in higher education as well as experience with CRM and/or Microsoft Dynamics.  

Responsibilities:

• Develop course materials, training aids, and new or improved applications for the Anthology Raise product.
• Create engaging training content for Anthology Raise in a variety of formats: on-demand videos, webinars, guides, presentations, etc.
• Deliver and support live training for Anthology Raise as needed, both onsite (25 – 50%) and virtually
• Identify needs of customers and create training modules to address gaps
• Partner with a broad range of subject matter experts within Anthology to help best capture their knowledge, insights, and experiences in product-specific areas to create engaging and creative solutions for implementation and adoption
• Partner closely with our product and marketing teams to deliver and update training content
• Align the maintenance and development of instructional materials with product releases and UI changes
• Maintain instructional assets across multiple platforms, including an LMS
• Rapidly create publication-quality materials
• Other tasks as assigned

The Education and Training Specialist position is responsible for designing, developing, and delivering the appropriate training materials to support the customer experience with Anthology Reach. The ideal candidate for this role will have knowledge of or experience in higher education as well as experience with CRM and/or Microsoft Dynamics.  

Responsibilities:

• Develop course materials, training aids, and new or improved applications for the Anthology Reach product.
• Create engaging training content for Anthology Reach in a variety of formats: on-demand videos, webinars, guides, presentations, etc.
• Deliver and support live training for Anthology Reach as needed, both onsite (25 – 50%) and virtually
• Identify needs of customers and create training modules to address gaps
• Partner with a broad range of subject matter experts within Anthology to help best capture their knowledge, insights, and experiences in product-specific areas to create engaging and creative solutions for implementation and adoption
• Partner closely with our product and marketing teams to deliver and update training content
• Align the maintenance and development of instructional materials with product releases and UI changes
• Maintain instructional assets across multiple platforms, including an LMS
• Rapidly create publication-quality materials
• Other tasks as assigned

The Education and Training Specialist is responsible for developing and delivering the appropriate training materials to support the customer experience with Anthology Engage. The ideal candidate for this role will have knowledge of or experience in higher education as well as experience using creative technologies to create training resources.

Responsibilities:

• Develop course materials, training aids, and new or improved applications for the Anthology Engage product 
• Create engaging learning content for a variety of formats: videos, webinars, guides, presentations, others
• Deliver and support live training as needed
• Identify needs and create training modules to address gaps
• Partner with a broad range of subject matter experts within Anthology to help the best capture their knowledge, insights, and experiences in product-specific areas to create engaging and creative solutions for implementation and adoption
• Partner closely with our product and marketing teams to deliver and update training content
• Align the maintenance and development of instructional materials with product releases and UI changes
• Maintain instructional assets across multiple platforms
• Rapidly create publication-quality materials
• Other tasks as assigned

The Education and Training Specialist is responsible for developing and delivering the appropriate training materials to support the customer experience with the Anthology Teaching & Learning solutions. The ideal candidate for this role will have knowledge of or experience in higher education as well as experience using creative technologies to create training resources.

Responsibilities:

• Develop course materials, training aids, and new or improved applications for the Anthology Teaching & Learning solutions (Course Evaluations & Portfolio, previously Chalk & Wire)

• Create engaging learning content for a variety of formats: videos, webinars, guides, presentations, others.
• Deliver and support live training as needed
• Identify needs and create training modules to address gaps
• Partner with a broad range of subject matter experts within Anthology to help the best capture their knowledge, insights, and experiences in product-specific areas to create engaging and creative solutions for implementation and adoption
• Partner closely with our product and marketing teams to deliver and update training content
• Align the maintenance and development of instructional materials with product releases and UI changes
• Maintain instructional assets across multiple platforms
• Rapidly create publication-quality materials
• Other tasks as assigned

The Technical Services team is seeking a highly skilled and experienced Enterprise Architect with a strong background in building scalable, predictable, high-quality, and high-performance solutions for Microsoft technology. As an Architect, you will be responsible for leading the development of the Solutions architecture for higher education customers and will be accountable for the design, development, and execution of programs, overall direction, guidance, definition, and facilitation for the development of Enterprise Architecture and solution architecture capabilities and technology required to meet business strategies and goals. The Architect will work with a team of experienced analysts, architects, consultants, developers, and business resources to build high-performance enterprise-level solutions.  

Enterprise Architect will be responsible for leading the development of the Solutions architecture for higher education customers. She/he will be accountable for the design, development, and execution of programs, overall direction, guidance, definition, and facilitation for the development of Enterprise Architecture and solution architecture capabilities and technology required to meet business strategies and goals.

• Interact closely with Solution Consultants, Product Teams, Business Analysts, Integration analysts/ architects, and developers. 
• Provide development support and assistance for customer escalations and issues, including off-hours.
• Multi-task many projects effectively under the Global delivery model.
• Responsible for quality and accountability of deliverables.
• Prioritize and schedule assignments to meet team deadlines and goals.
• Share knowledge through knowledge-sharing presentations.
• Participate in a small, experienced, energetic team on a rapid development schedule.
• Should be comfortable with direct communication with all levels of technical and business resources.
• Must be able to interact well with multiple priorities in an extremely dynamic environment, initiating necessary tasks and ensuring complete follow-up.
• All other responsibilities as assigned.

Looking for an Enterprise Quality Assurance (QA) Automation lead with experience in hands on experience in Enterprise business applications implementation, solution architectural design and strategic business acumen. The candidate will apply advanced analysis skills and experience in principals of the Enterprise Solution to provide detailed reliable and quality for implementations and ongoing operation/support. To be credible he or she must have current and deep experience with implementing large engagements using Microsoft Dynamics 365 or other Enterprise applications.

Responsibilities:

The candidate will participate in the implementation and execution of all aspects of testing including planning and managing testing efforts, documenting and analyzing test results, and assessing and evaluating test automation tools and implementing automation frameworks.

Understanding of competitive technology enables the candidate to properly assess feasibility of migrating solutions and integrating with solutions hosted on Microsoft platforms. Advanced domain knowledge in one or more vertical industry is also an asset (Higher education, CRM, Finance, HR payroll, ).  The candidate works with enterprise wide technical teams to make hard-to-test features more testable for QA, understands the inner workings of technologies that have been tested and the importance of manual testing where applicable and knows that automated regression, performance tests are vital.

Expert level knowledge required assisting customers implementing Enterprise applications including the following:

• Ensures the code and tests are within required quality standards. Manages the defect triage meeting. Reports test/quality status and test results to all stakeholders for projects. Reports defects in the defect system and ensures the defects are tracked, retested, and closed in a timely manner. Coordinates with different testing groups, including users, to ensure testing is complete and thorough.
• Adheres to process, policies, and standards. Ensures Enterprise QA standards and processes are maintained.
• Leads the effort to troubleshoots defects and or enhancements to systems and software. Tracks performance and production issues. Escalates production issues as appropriate. Supports users during post-implementation testing.
• Develop and maintain definitions and other data quality documentation for data governance team
• Develop and deliver data quality training across the organization including the implementation of quality oriented controls and frameworks
• An ability to articulate architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms including a working knowledge of different architectural frameworks that may be used by our customers. Working knowledge of specialized tools and solutions such as Microsoft Dynamics 365.
• Keeps customer and project team informed about any quality issues. Tracks and reports out on issues and enhancement request for the business in a timely manner.
• Knowledge of full application lifecycle, design, tools and methodologies.
• Ability to move between high-level architectural review/design and the "roll up the sleeves" level of doing all phases of an application delivery project.
• Oversee all aspects of quality assurance including establishing policies, standard operating procedures, Software QA processes, and metrics; applying industry best practices, and developing new tools and processes to ensure achievement of quality goals.
• Act as key point of contact for all Software QA aspects of releases, providing Software QA services and coordinating Software QA resources internally and externally.
• Lead and mentor Software QA team members, as well as manage outside contract testing resources.
• Interact with project management, development team, and project stakeholders to develop a strong understanding of the project and testing objectives.
• Scope test efforts and develop project milestones and timelines.
• Coordinate/assist in the preparation of the test environment for automation testing.
• Ensure that software meets business and design specifications and requirements.
• Must be effective in helping translate business requirements into technology requirements for inclusion in statements of work (SOW).
• Collects, analyzes, and shares test data to help business teams drive improvement in key business metrics, customer experience, and business results. Performs testing validations, capture test cases, coordinate automated testing and report outcomes. Develops and tests solutions such as databases, queries, views, reports, and dashboards.
• Documents new and existing test strategies, solutions, and implementations. Conduct defect triage meetings while using reporting and analysis tools that help streamline the business and make reporting, analyzing, planning, and forecasting more efficient. Provides testing estimation to project team. Works with users and other testing groups to create and implement the test plan

The Raise Implementation Consultant is part of the Professional Services division on the project team involved in planning, design and oversight of the construction of Anthology’s suite of software systems based mainly on the Microsoft Dynamics 365 platform.  The position will require learning Anthology Raise and how this software platform interfaces with other Anthology products including Anthology Encompass, Anthology Reach, Student and Finance.  Some of the consultant’s main duties will include the ability to gather business requirements from clients and review existing customer business practices and data.  Based upon customer requirements and business practices the consultant will develop a solution that will be the framework for software configuration, integrations, end user training, universal acceptance testing and implementation.   This position will work closely with both the client and Anthology’s Project Managers to construct timelines and deliverables and manage all tasks necessary for a successful implementation.  Successful candidates will be proactive, self-starting, professional, able to travel, willing to work extra hours, and strive for consistent high-quality results.  In addition to other considerations this position will be evaluated using a standard metrics system based upon the consultant maintaining a standard number of billable hours per month.

Responsibilities:

• Perform assigned project tasks with minimal supervision.
• Follow established methodology to meet project deliverables for all assigned tasks.
• Recognize potential solutions to a business problem to ensure the best alternative is selected for the client within the project scope.
• Provide required documentation for tasks including design documentation, technical specifications, user procedures, test plans, and status reports.
• Communicate information clearly, accurately and timely to project team members and clients.
• Train client staff on the solution functionality.
• Identify, recognize and escalate risks and issues.
• Seek out and participate in learning activities to enhance knowledge of technologies, software packages, and the industry.
• Foster an environment of teamwork both internally and externally.
• Actively participate in performance plans and evaluations.
• Initiate recommendations for personal education and career objectives.
• Accepts constructive feedback and works towards achieving the established goals.
• Participate in project quality assurance reviews as necessary.
• Participate in and support, company-sponsored local/regional/national professional groups and organizational activities.
• Assist in developing internal training materials and project productivity tools.
• Assist in the production of company briefing, marketing/business development presentations, and journal articles.
• Participate in business development activities when requested.
• Assist in the recruiting of qualified consultants.
• Submits Time and Expense Reports each week according to company policy

Competencies:

• Establish a positive, professional relationship with client staff; inclusive of professional demeanor, conduct, and appearance.
• Establish proper communication channels with client personnel and respond appropriately to all client concerns/requests.
• Exhibit exceptional analytical and presentation skills and be able to communicate findings in a clear and concise manner to both technical and non-technical audiences.
• Demonstrate strong analytical and logical thinking skills.
• Be a results-driven self-starter who takes initiative, solicits and listens to feedback, and can work independently in a rapidly changing environment.
• Works proactively and cooperatively in a team environment to accomplish project deliverables within a defined schedule.

The Implementation Consultant is part of a project team assisting in implementing and training Anthology’s software solution at customer sites.  This includes learning Anthology software, gathering and reviewing customer business practices and existing data, configuring software, training end users on the software and writing status reports.  The consultant must be proactive, self-starting, professional, able to travel, willing to work extra hours, and strive for consistent high-quality results.

Essential Duties & Responsibilities:

• Perform assigned project tasks with minimal supervision.
• Follow established methodology to meet project deliverables for all assigned tasks.
• Recognize potential solutions to a business problem to ensure the best alternative is selected for the client within the project scope.
• Provide required documentation for tasks including design documentation, technical specifications, user procedures, test plans, and status reports.
• Communicate information clearly, accurately and timely to project team members and clients.
• Train client staff on the solution functionality.
• Identify, recognize and escalate risks and issues.
• Seek out and participate in learning activities to enhance knowledge of technologies, software packages, and the industry.
• Foster an environment of teamwork both internally and externally.
• Actively participate in performance plans and evaluations.
• Initiate recommendations for personal education and career objectives.
• Accepts constructive feedback and works towards achieving the established goals.
• Participate in project quality assurance reviews as necessary.
• Participate in and support, company-sponsored local/regional/national professional groups and organizational activities.
• Assist in developing internal training materials and project productivity tools.
• Assist in the production of company briefing, marketing/business development presentations, and journal articles.
• Participate in business development activities when requested.
• Assist in the recruiting of qualified consultants.
• Submits Time and Expense Reports each week according to company policy

The Implementation Consultant is responsible for supporting the entire implementation and training lifecycle for Anthology’s CampusNexus Student (CNS).  This includes participation in and/or conducting business process review, support for the Principal Consultant or Solution Architect in the definition and design of the client solution, configuring software, training end users on the software and writing functional documentation for delivery to the client, partner with client in validation of migrated data, analyze and troubleshoot issues, provide guidance on issue resolution, help drive adoption, and identify programs gaps/issues. The consultant must be proactive, self-starting, professional, great communicator, able to travel, willing to work extra hours, and strive for consistent high-quality results.

Essential Functions

• Assists in the business process analysis and modeling to ensure clients adopt best practices that streamline operations. 
• Participates in the full scope of implementations: analyzing the customer’s business processes, configuring the CNS application to meet those customer’s needs, conduct end user training, leads user acceptance testing/training, and provides go-live support.
• Follows the use of prescribed Anthology implementation methodology, understands key activities and deliverables for both client engagements as well as internal projects.
• Responsible for documenting current client business processes in order to incorporate into successful solution design and identify gaps or areas of concerns.
• Drives continuous process improvement in the implementation methodology and best practices. 
• Assists in post go-live service calls and continued training of customers that are live on CNS and serves as advocate for clients.
• Continuous learning for product release readiness.
• Participate in company initiatives that drive client success.
• Submit Time and Expense Reports each week according to company policy.

Summary:

The Lead Developer will develop Enterprise reporting, data warehouse designs and ETL processes in accordance with established Enterprise Architecture standards. Technical team leader in database and reporting practices.

Responsibilities:

• Interface and work with business stakeholders to understand the business and functional requirements to architect an Enterprise Data Warehouse (EDW) and reporting platform
• Lead client-facing discussions relating to data migration and reporting projects/initiatives
• Serve as team subject matter expert in database and reporting technologies/methodologies
• Develop application specific logical and physical data models
• Play a leadership role in the design, implementation and development of ETL processes
• Define the strategy and design for creation of a data warehouse data quality strategy.
• Manage all aspects of the data architecture, including models, data staging and ETL framework
• Collaborate with other cross-functional IT software/data personnel on development of EDW components
• Establishes standards for data warehouse reporting technology, as well as design, development, implementation and maintenance processes

Summary:

The Lead Service Delivery Manager is responsible for 1) leading a team of Service Delivery Managers and 2) performing as a Service Delivery Manager personally delivering and coordinating the delivery of CampusNexus Student Application Administration services to Anthology customers.  This person must be customer service focused, lead and work well in teams, guide others in service delivery, identify and resolve service delivery issues, provide daily/weekly updates on current tasks, and escalate risks and issues as needed.  

Responsibilities:

1. Lead Service Delivery Manager (50%)

• Serves as the primary escalation point for Service Delivery Manager customer concerns (SDM escalations)
• Work with Department Director to resolve Service Delivery Manager customer concerns (SDM escalations)
• Work with Department Director to resolve customer concerns (customer escalations)
• Conducts weekly/bi-weekly one-on-ones with Service Delivery Managers to confirm service delivery quality, identify potential issues, and recommend value add solutions
• Generates and works together with Department Director to implement standard service delivery templates and processes that ensure quality service delivery
• Assist in new customer sales efforts (calls, SOW preparation, resource strategy)
• Escalate customer concerns to Department Director
• Escalate employee concerns to Department Director
• Liaison/facilitate/coordinate service delivery with other CMC departments
• Other tasks as assigned

2. Customer Service Delivery Manager (50%)

• Serves as the primary customer contact relative to service delivery needs and management
• Understands customer objectives then sets and manages expectations relative to service delivery resources and actions required to meet objectives
• Facilitates and coordinates communication between various customer stakeholders
• Facilitates and coordinates communication between customer stakeholders and various CMC departments as needed
• Serves as the application administrator for the CampusNexus Student Information System and CampusNexus Student Portal
• Recommends, maintains, and updates CampusNexus System, Campus, and List item configurations
• Assists business owners in translating concepts to written requirement
• Ensures reporting is consistent and accurate, troubleshoots issues as they arise
• Gathers and analyzes data to support various business processes
• Provides problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions
• Recommends system configurations and proposes business solutions where appropriate
• Develops, coordinates, and implements plans to test processes during system/process development including quality assurance testing
• Provides customer service to all stakeholders regarding system and reporting
• Evaluates upcoming releases and recommends installation of beneficial SIS upgrades
• Communicates the status of releases, major projects, and ongoing CampusNexus activities to relevant stakeholders
• Coordinates application of hotfixes, patches, and version upgrades
• Coordinates a regular training calendar to keep users will informed on the proper use of CampusNexus
• Performs ad-hoc system training as needed
• Resolves system support requests
• Other tasks as assigned

Summary:

The Manager, Education Services oversees a team that designs and delivers learning content for Anthology’s enterprise products – Anthology Student and Anthology Finance & Human Capital Management.  In this role, you will have responsibilities including leading a team that designs and builds content, improving the learner experience, and enabling other teams to educate users.  You will lead one of our Education Services teams and be responsible for interviewing, hiring, training, and coaching a team in a fast-paced and rapidly changing environment. You will work closely with the other Education Services leaders to help build a highly successful team that

will be critical in supporting the education of Anthology's customers at scale.

Responsibilities:

• Builds a high performing team through successful employee onboarding, engagement and retention, continued growth and development, and goal achievement
• Directs the design of content and the delivery of high-quality education services for assigned products
• Contributes to the identification of strategies for Education Services revenue growth and retention
• Solicits, captures, and shares customer feedback and works proactively to incorporate changes into content roadmap
• Creates organizational and operational processes that are effective, efficient, and lead to excellence, implementing and optimizing technology systems as needed
• Identifies, tracks, and shares metrics that lead to greater insights about the current state of content production, delivery, and consumption
• Sets priorities for the team to ensure task completion; coordinates work activities with other managers
• Sets priorities for the team to ensure task completion and coordinates work activities and timelines among team members
• Modifies plans appropriately when priorities have changed and effectively communicates new plans to team members
• Identifies and resolves day-to-day technical and operational problems
• Evaluates alternatives and makes decisions that impact own team, demonstrating an ability to implement small but meaningful changes
• Defines challenging, achievable goals and establishes clear performance expectations, assisting team members to achieve their goals and commitments
• Assigns work to team members and coordinates resources to meet short-term objectives
• Understands the climate of own team and serves as a calming influence to own team to ensure effective navigation of difficult situations where emotions may run high
• Uses tact and diplomacy to exchange information and handle sensitive issues
• Provides timely feedback both to individuals and the team to recognize accomplishments and performance needs
• Develops and maintains strong working relationships with members of own team and other closely related teams
• Monitors the interpersonal relationships among own team members and facilitates conflict resolution as needed for effective collaboration
• Delegates work to team members based on their skills, development needs and availability
• Provides on-the-job training and recommends appropriate skills training to enhance career development for own team
• Expresses gratitude for a job well done and addresses poor performance through direct and honest feedback, consulting with more senior leaders when performance issues persist or escalate
• Uses knowledge of functional/technical and business best practices to improve the performance of own team
• Remains up-to-date on the current trends and issues in customer education, and is familiar with competency frameworks and curriculum development
• May spend up to 40% of time performing work similar to those supervised
• Other tasks as assigned

Anthology is seeking an experienced software Product Manager to evolve the software solutions Anthology provides to the Higher Education marketplace. This position reports directly to the Vice President of Product Management and is responsible for the strategy and execution of their software solution.

Product Managers drive product innovation, creating sustainable benefits for students and competitive advantages for the company. They coordinate with internal and external stakeholders and distill input from a variety of market sources. This would include Customers, Product Development, Marketing, Field Operations, Client Services, Professional Services, Managed Services, Education Services, Finance, etc.

• Understand and advocate for the voice of the customer; 
• Work with product owners, engineering, and other stakeholders to develop and maintain product and services roadmaps;
• Serve as the expert for the product by evangelizing the vision with other product owners, development, sales, client services and account management and externally;
• Support new enhancements within the Product lifecycle and profitability - from concept through production;
• Translate product features into customer benefits and work with product marketing to develop messaging and positioning for our sales organization and other internal and external stakeholders;
• Effectively communicate and collaborate product focus throughout the entire organization including senior leadership, product development teams, sales, professional services, marketing, UX.
• Serve as subject matter expert for assigned product and opportunity areas. 

Product managers drive product innovation, creating sustainable benefits for students and competitive advantages for the company. Product managers lead the entire product lifecycle and own the business opportunity each product represents. They coordinate with internal and external stakeholders and distill input from a variety of market sources. Ideal candidates are passionate about creating education opportunities for students while supporting schools, colleges, and universities.

Responsibilities:

• Evolve current product capabilities to maintain and ultimately redefine industry leadership in Higher Education;
• Understand and advocate for the voice of the customer;
• Work with product owners, engineering, and other stakeholders to develop and maintain product and services roadmaps;
• Serve as the expert for the product by evangelizing the vision with other product owners, development, sales, client services and account management and externally;
• Support new enhancements within the Product lifecycle and profitability - from concept through production;
• Engage closely with the market throughout the product lifecycle;
• Understand competitive landscape (develop a comprehensive understanding of the competitors) and industry trends;
• Translate product features into customer benefits and work with product marketing to develop messaging and positioning for our sales organization and other internal and external stakeholders;
• Effectively communicate and collaborate product focus throughout entire organization including senior leadership, product development teams, sales, professional services, marketing, UX, etc.;   
• Collaborate with marketing, sales, and professional services to assess and where appropriate create pricing, product positioning, competitive assessment, and profitability while ensuring customer satisfaction;
• Build positive relationships and trust through on-time delivery, high quality, continuous innovation, and exceeding expectations;
• Track results, provide insights, and make recommendations to improve customer experience and ensure realization of intended outcomes;
• Demonstrates proficient use and knowledge of established standards and procedures;
• Attend and present at industry trade shows, customer meetings and our Annual User Conference;
• Serve as subject matter expert for assigned product and opportunity areas.

Summary:

Product managers drive product innovation, creating sustainable benefits for students and competitive advantages for the company. Product managers lead the entire product lifecycle and own the business opportunity each product represents. They coordinate with internal and external stakeholders and distill input from a variety of market sources. Ideal candidates are passionate about creating education opportunities for students while supporting schools, colleges, and universities.

Responsibilities: 

• Evolve current product capabilities to maintain and ultimately redefine industry leadership in Higher Education
• Understand and advocate for the voice of the customer
• Work with product owners, engineering, and other stakeholders to develop and maintain product and services roadmaps
• Serve as the expert for the product by evangelizing the vision with other product owners, development, sales, client services and account management and externally.
• Support new enhancements within the Product lifecycle and profitability - from concept through production
• Engage closely with the market throughout the product lifecycle.
• Understand competitive landscape (develop a comprehensive understanding of the competitors) and industry trends.
• Translate product features into customer benefits and work with product marketing to develop messaging and positioning for our sales organization and other internal and external stakeholders.
• Effectively communicate and collaborate product focus throughout entire organization including senior leadership, product development teams, sales, professional services, marketing, UX, etc.   
• Collaborate with marketing, sales, and professional services to assess and where appropriate create pricing, product positioning, competitive assessment, and profitability while ensuring customer satisfaction.
• Build positive relationships and trust through on-time delivery, high quality, continuous innovation, and exceeding expectations.
• Track results, provide insights, and make recommendations to improve customer experience and ensure realization of intended outcomes.
• Demonstrates proficient use and knowledge of established standards and procedures
• Attend and present at industry trade shows, customer meetings and our Annual User Conference
• Serve as subject matter expert for assigned product and opportunity areas.

Product Owners, in general, at Anthology are tasked with delivering solutions to the higher education community.

As a Product Owner at Anthology:

• You are a team player, adept at managing relationships, collaborating, and influencing across a variety of organizational functions.
• You should be prepared to make decisions with imperfect information, know how to lead without authority and be comfortable managing chaos, ambiguity, and complexity.
• Communications skills are key to success in this role. You will work with most departments at Anthology (development/QA, customer success, design, marketing, and sales)
• You can set priority and feature goals in alignment with the product managers and product vision as well as the needs of the customer.
• Responsibilities include product planning, support development teams in understanding customer needs, as well as ongoing product lifecycle support.

Key Responsibilities:

• Provides product expertise to support the needs of Sales, Marketing, Account Management, Professional Services and Training teams.
• Delivers on the defined roadmap for a product line or business area in conjunction with Product Development and Product Management
• Partners with Product Development to discuss product requirements and determine viable development strategies, deliverables, and release dates to deliver per the jointly defined roadmap. (writes epics, stories, exit criteria, etc.)
• Creates and maintains the product backlog to align to roadmap deliverables.
• Prioritizes and sequences the backlog according to business value or ROI.
• Helps formulate and convey vision and goals with the development team as part of release planning processes.
• Works with UX team members and represents the customer by continuously engaging the customer and stakeholders to ensure the team is building the right product.
• Participates in the daily standups, iteration planning, iteration reviews, and retrospectives.
• Inspects product progress at key or requested points within an iteration and provides feedback.
• Communicates status externally and represents the voice of the team to the outside world and should ensure that all channels of communications are open.

Anthology is seeking an experienced Product Owner who will be tasked with delivering solutions to the higher education community. 

• You are a team player, adept at managing relationships, collaborating, and influencing across a variety of organizational functions.
• You should be prepared to make decisions with imperfect information, know how to lead without authority and be comfortable managing chaos, ambiguity, and complexity.
• Communications skills are key to success in this role. You will work with most departments at Anthology (development/QA, customer success, design, marketing, and sales)
• You can set priority and feature goals in alignment with the product managers and product vision as well as the needs of the customer.
• Responsibilities include product planning, support development teams in understanding customer needs, as well as ongoing product lifecycle support.

Responsibilities:

• Provides product expertise to support the needs of Sales, Marketing, Account Management, Professional Services and Training teams.
• Delivers on the defined roadmap for a product line or business area in conjunction with Product Development and Product Management
• Partners with Product Development to discuss product requirements and determine viable development strategies, deliverables, and release dates to deliver per the jointly defined roadmap. (writes epics, stories, exit criteria, etc.)
• Creates and maintains the product backlog to align to roadmap deliverables.
• Prioritizes and sequences the backlog according to business value or ROI.
• Helps formulate and convey vision and goals with the development team as part of release planning processes.
• Works with UX team members and represents the customer by continuously engaging the customer and stakeholders to ensure the team is building the right product.
• Participates in the daily standups, iteration planning, iteration reviews, and retrospectives.
• Inspects product progress at key or requested points within an iteration and provides feedback.
• Communicates status externally and represents the voice of the team to the outside world and should ensure that all channels of communications are open.

The Project Manager defines project objectives and scope and manages implementation activities from the creation of the project planning and initiation documents, including but not limited to project schedules, slide decks, and project governance documents, to the go-live and transition to support services for Anthology implementation projects. In accordance with Anthology’s standard implementation methodology, the Anthology Project Manager drives the entire implementation process to ensure project deliverables are completed on time and within budget. The Project Manager works with the Resource Manager to ensure the project is properly staffed for project requirements.  The ideal candidate will reside in the Northeast or Midwest area.

Responsibilities:

• Manage project activities in line with approved scope, schedule and budget on a daily basis.
• Apply expert understanding of and maintain accountability for all client-facing documentation including functional, technical, and/or end-user materials with minimal supervision.
• Establish positive, professional relationship with client staff; inclusive of professional demeanor, conduct and appearance.
• Define project scope and deliverables, including the creation of a baseline project schedule and budget, including creating project strategies, organization and governance based on Anthology’s implementation methodology.
• Execute project communication strategy, including regular project and executive status reporting.
• Develop contingency/recovery plans which could determine the economic impact and critical success factors related to business decisions.
• Negotiate with customers to set and manage expectations. Manage conflicting customer requests and complex issues/problems.
• Define project team roles and responsibilities.
• Provide direction to resolve complex problems, collaborating with others as appropriate; identifies trends. Maintains accountability for the timely resolution of project-related issues.
• Identify need for change or development of new processes to meet changing needs or improve effectiveness of the entire implementation. Guides process improvement efforts by assessing risks and applying innovative problem-solving techniques.

The Project Manager defines project objectives and scope and manages implementation activities from the creation of the project planning and initiation documents, including but not limited to project schedules, slide decks, and project governance documents, to the go-live and transition to support services for Anthology implementation projects. In accordance with Anthology’s standard implementation methodology, the Anthology Project Manager drives the entire implementation process to ensure project deliverables are completed on time and within budget. The Project Manager works with the Resource Manager to ensure the project is properly staffed for project requirements.  The ideal candidate will reside in the Pacific time zone.

Responsibilities:

• Manage project activities in line with approved scope, schedule and budget on a daily basis.
• Apply expert understanding of and maintain accountability for all client-facing documentation including functional, technical, and/or end-user materials with minimal supervision.
• Establish positive, professional relationship with client staff; inclusive of professional demeanor, conduct and appearance.
• Define project scope and deliverables, including the creation of a baseline project schedule and budget, including creating project strategies, organization and governance based on Anthology’s implementation methodology.
• Execute project communication strategy, including regular project and executive status reporting.
• Develop contingency/recovery plans which could determine the economic impact and critical success factors related to business decisions.
• Negotiate with customers to set and manage expectations. Manage conflicting customer requests and complex issues/problems.
• Define project team roles and responsibilities.
• Provide direction to resolve complex problems, collaborating with others as appropriate; identifies trends. Maintains accountability for the timely resolution of project-related issues.
• Identify need for change or development of new processes to meet changing needs or improve effectiveness of the entire implementation. Guides process improvement efforts by assessing risks and applying innovative problem-solving techniques.

Summary:

Anthology is an industry leader with cutting edge products and services that enable colleges/universities to successfully recruit, retain and manage their students, administrators, and faculty through to Advancement. Anthology provides the most comprehensive CRM and engagement solution to create relevant constituent experiences and achieve fundraising success.

Responsibilities:

The Regional Sales Manager (RSM) would be responsible for selling Anthology’s products and services to higher education institutions. As a successful RSM, you will be responsible for developing and maintaining critical high-level relationships with college leadership for the purpose of generating revenue.   Previous experience selling CRM and/or Advancement solutions to the higher education industry, will allow the successful candidate to be an immediate contributor.

• Selling into higher education institutions in the US and the provinces of Canada.
• Manage your territory by building effective relationships with prospects and current customers through professional networking.  Including establishing a strategic territory plan to expand the clients base measured through accurate forecasting in CRM.
• Demonstrated ability to address prospect and existing client’s problems and deliver the appropriate solution based on the specific needs of the client.
• Driving the sales cycle from lead generation to deal closing.
• Meet and Exceed quarterly and annual sales targets.
• Expanding footprint in existing Anthology clients working together with Customer Engagement Managers (CEM’s)
• Working with various departments to transition newly signed clients to the install base and support organization.
• Proven expertise in the CRM and/or Advancement space, with emphasis on solutions for Education customers.
• Extensive travel required (50-75%); remote office must be appropriately equipped and be ergonomically acceptable.
• Other tasks as assigned

Responsibilities:

• Works closely with Sr. Director of Brand Strategy and other writers to hone the Anthology brand voice and support the brand’s attributes 
• Champions the brand both internally and externally and looks for ways to help empower others in their use of the brand 
• Establishes and maintains editorial style guidelines and looks for ways to educate and empower others on their use of it
•  As part of a multi-functional marketing team, crafts on-strategy, engaging copy for: 

        o Marketing/sales material for B2B needs

        o Research and position papers, case studies, and blog posts

        o Web site, email, and social media content

        o Customer communications

        o Corporate press releases and news stories

        o Internal culture and company-focused needs 

• Brainstorms and conceptualizes creative concepts and works with the creative team to execute; Facilitates conversation on aspects of positioning and content strategy with stakeholders 
• Ensures proper editing processes are in place for all content and external communications 
• Reviews, proofs, and edits copy to ensure accuracy, quality, and consistency of messaging 
• Meets delivery expectations in both timeframe and level of copywriting and creative standards
• Minimal travel required (few times per year)

Summary:

The Senior Developer will develop Enterprise reporting and data warehouse designs in accordance with established Enterprise Architecture standards. Technical expertise in data management and reporting practices.

Responsibilities:

• Interface and work with business stakeholders to understand the business and functional requirements to architect an Enterprise Data Warehouse (EDW) and reporting platform
• Lead client-facing discussions relating to data migration and reporting projects/initiatives
• Develop application specific logical and physical data models
• Play a leadership role in the design, implementation and development of ETL processes
• Define the strategy and design for creation of a data warehouse data quality strategy.
• Manage all aspects of the data architecture, including models, data staging and ETL framework
• Collaborate with other cross-functional IT software/data personnel on development of EDW components
• Establishes standards for data warehouse reporting technology, as well as design, development, implementation and maintenance processes

We are looking for a highly skilled D365 Finance and Operations Technical Consultant with a strong background in building scalable, predictable, high-quality and high-performance solutions on the Microsoft technology. Consultant is responsible for providing analysis, design and development of D365FO custom functionality, develop and update SSRS reports, Application Integration Framework, provide technical guidance to IT team, install and configure Dynamics 365 F&O software, proficient with SQL Server, Data Migration Framework, basics of Enterprise Portal. The Technical Consultant is responsible for the configuration of Dynamics 365 F&O installations and Add-ons, as well as for training and assisting clients’ IT in maintaining the Dynamics 365 F&O software. Apart from development, the consultant may also get involved with providing technical support, troubleshooting, performance optimizations, code modifications and post go-live enhancements. He/she will provide technical and infrastructure know-how and manage client relationships within context of individual role.

Position Description & Duties

• Understand Functional Design Documents, create Technical Design Document, present the technical and security aspects of the solution to the customers, develop and test the X++ code, SSRS reports, integrations/data migrations with legacy systems, web services, extensions, configuring workflows, debug and resolve any issues with the delivery.
• Interact closely with Integration analyst/ architects to understand software requirements and design solutions
• Assist Integration Architects with providing estimates for Integration Solutions.
• Provide development support and assistance for customer escalations and issues, including off-hours
• Multi-task many projects effectively
• Responsible for quality and accountability of deliverables
• Prioritize and schedule assignments to meet team deadlines and goals
• Participate in a small, experienced, energetic team on a rapid development schedule.
• Should be comfortable with direct communication with all levels of technical and business resources.
• Must be able to interact well with multiple priorities in an extremely dynamic environment, initiating necessary tasks and ensuring complete follow up
• All other responsibilities as assigned.

Job Description

The Service Delivery Manager is responsible for delivering and coordinating the delivery of Anthology Reach Application Administration services, which is based on Microsoft D365 CRM, to customers.  This person must be customer service focused, work well in teams, identify and resolve service delivery issues, provide daily/weekly updates on current tasks, and escalate risks and issues as needed.  Anthology offers a unique environment that fosters individual growth and rewards performance.

Primary Job Functions and Responsibilities:

• Serves as the primary customer contact relative to service delivery needs and management
• Understands customer business objectives and manages service delivery expectations
• Facilitates and coordinates customer and internal stakeholder communication
• Serves as the application administrator for Anthology Reach
• Configures, integrates and develops Anthology Reach business solutions
• Serves as a Subject Matter Expert on Anthology Reach product areas
• Assists business owners in translating concepts and requests to written requirement
• Gathers and analyzes data to support various business processes
• Provides problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions
• Recommends system configurations and proposes business solutions where appropriate
• Develops, coordinates, and implements plans to test processes during system/process development including quality assurance testing
• Evaluates upcoming Microsoft Dynamics 365 CRM and Anthology Reach releases and recommends use of new features
• Communicates the status of releases, major projects, and ongoing Anthology activities to relevant stakeholders
• Performs ad-hoc system training as needed
• Drive escalated Product support tickets to resolution by coordinating with appropriate internal teams
• Other duties as assigned

The Service Delivery Manager is responsible for delivering and coordinating the delivery of CampusNexus Student Application Administration services to customers.  This person must be customer service focused, work well in teams, identify and resolve service delivery issues, provide daily/weekly updates on current tasks, and escalate risks and issues as needed.  CMC offers a unique environment that fosters individual growth and rewards performance.

Primary Job Functions and Responsibilities:

• Serves as the primary customer contact relative to service delivery needs and management
• Understands customer objectives then sets and manages expectations relative to service delivery resources and actions required to meet objectives
• Facilitates and coordinates communication between various customer stakeholders
• Facilitates and coordinates communication between customer stakeholders and various Anthology departments as needed
• Serves as the application administrator for the CampusNexus Student Information System and CampusNexus Student Portal
• Recommends, maintains, and updates CampusNexus System, Campus, and List item configurations
• Assists business owners in translating concepts to written requirement
• Ensures reporting is consistent and accurate, troubleshoots issues as they arise
• Gathers and analyzes data to support various business processes
• Provides problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions
• Recommends system configurations and proposes business solutions where appropriate
• Develops, coordinates, and implements plans to test processes during system/process development including quality assurance testing
• Provides customer service to all stakeholders regarding system and reporting
• Evaluates upcoming releases and recommends installation of beneficial SIS upgrades
• Communicates the current status of releases, major projects, and ongoing CampusNexus activities to relevant stakeholders
• Coordinates application of hotfixes, patches, and version upgrades
• Coordinates a regular training calendar to keep users will informed on the proper use of CampusNexus
• Performs ad-hoc system training as needed
• Resolves system support requests

Summary:

Dot Net Developer with Web Development skills.  Skilled and experienced team member responsible for designing, coding, and unit testing of subsystems and system components based on requirements specification and constraints as well as overseeing the changes being made by the development teams. Experience building multi-tiered, multi-tenant SaaS based systems with Web facing components that are mission critical, fault tolerant, monitored with have high availability.

Responsibilities:

• Define technical and coding standards
• Develop functional and technical expertise on more than 1 Product in the Campus Nexus Suite
• Troubleshooting, debugging, maintaining, and improving existing software 
• Producing clean and efficient code based on requirements
• Adheres to established best practices, standards and agreed upon design patterns for application development, application design, user interfaces, integration, naming, and testing.
• Demonstrate a deep understanding of SDLC (software development lifecycle) and initiate immediate response to address customer escalated issues.
• Collaborate with Product Managers and Scrum teams in discussions about analyzing project specifications, design requirements and estimating the project timeline for implementation of requested functions.

The Solution Architect is responsible for overall solution design for Anthology’s Student Information System, CampusNexus Student (CNS).  Solution Architects should be able to facilitate design decisions across development, configuration, integration, infrastructure, security, and change management. This role balances a project's business needs while meeting functional and non-functional requirements. In addition to their technical knowledge, Solution Architects need to have the ability to engage with business users and decision makers at all levels.   

Essential Functions

• Facilitates solution design/blueprinting sessions and documentation, based on industry best practices as well as identifying and implementing solutions to solve clients’ problems
• Guides implementation team with data conversion quality, configuration, functional design documentation, and user acceptance testing  
• Provides critical guidance and support from pre-sales through the remainder of the project lifecycle, including process reengineering and integration design
• Manages shared responsibility of Functional and Technical teams during implementation to ensure solutions and modifications are designed with integrity and documentation is adhered to
• Plays a vital role in translation between the Functional and Technical teams
• Follows the use of the prescribed Anthology implementation methodology, understands the key activities and deliverables for the client engagement and internal projects
• Drives continuous process improvement in the implementation methodology and best practices
• Conducts in-progress project reviews to ensure compliance with project goals and operability of solution. Works with the project team to manage the quality of the deliverable throughout the project life cycle. 
• Takes ownership and responsibility for overall project success.
• Coaches and mentors Implementation Consultants to further their professional growth and development

Solutions Consultants at Campus Management act as strategic partners within the Field Operations Team to understand, configure, and communicate the value of the Campus Management suite of products to Higher Education institutions.  The Solutions Consultant will add value throughout the sales process in requirements analysis, value assessments, solution development, tailored product demonstrations, and finally in the transition to professional services to ensure our clients are successful.

• Understand the needs of higher education institutions, identify the right solutions and communicate the value these bring to their institutions
• Understanding the needs of the prospects and customers to glean information through productive discovery/survey sessions.
• Translate customer needs and articulate technology and product positioning through storytelling and solution demonstrations
• Respond promptly to customer needs and communicate with confidence and passion using the domain expertise 
• Work effectively with the CMC proposal team to produce high-quality RFP responses in a timely fashion.
• Understand specific CampusLabs products as identified top priority by sales managers and be responsible for keeping the content and demos we use to support prospect/customer presentations current for your assigned product set.
• Prepare and deliver demos to show the value of our solutions to higher education institutions challenges
• Stay up to date with the latest software releases and attend regular briefings on changes for your assigned products
• Practice continuous learning through self-guided reading and research of relevant business practices, including the student journey, strategies in higher education, analytics, workflow, or product-specific activities.

The Senior Implementation Consultant is responsible for supporting the entire implementation and training lifecycle for Anthology’s CampusNexus Student (CNS).  This includes participation in and/or conducting business process review, support for the Principal Consultant or Solution Architect in the definition and design of the client solution, configuring software, training end users on the software and writing functional documentation for delivery to the client, partner with client in validation of migrated data, analyze and troubleshoot issues, provide guidance on issue resolution, help drive adoption, and identify programs gaps/issues. The consultant must be proactive, self-starting, professional, great communicator, able to travel, willing to work extra hours, and strive for consistent high-quality results.

Essential Functions

• Assists in the business process analysis and modeling to ensure clients adopt best practices that streamline operations. 
• Participates in the full scope of implementations: analyzing the customer’s business processes, configuring the CNS application to meet those customer’s needs, conduct end user training, leads user acceptance testing/training, and provides go-live support.
• Follows the use of prescribed Anthology implementation methodology, understands key activities and deliverables for both client engagements as well as internal projects.
• Responsible for documenting current client business processes in order to incorporate into successful solution design and identify gaps or areas of concerns.
• Drives continuous process improvement in the implementation methodology and best practices. 
• Assists in post go-live service calls and continued training of customers that are live on CNS and serves as advocate for clients.

The Senior Manager is responsible for successful delivery of implementation projects for Anthology’s Finance, HR & Payroll (CampusNexus Finance, HR & Payroll or CNF) solution, which is based on Microsoft D365 Finance & Operations, at customer sites. They will oversee the day-to-day management of CNF implementation projects supported by Anthology.  They will take on the role of subject matter expert (SME) in Anthology’s CNF, HR and Payroll Solutions and it is essential that they possess a proven track record of successfully delivering complex, full lifecycle ERP implementations. This role will have overall responsibility for the quality of the service that your project team delivers.  This position will report to the Director of CNF and will work closely with Customers, Project Managers, Technical Managers, Integration Managers and Solutions Consultants.

Essential Functions

• Provide project leadership to support the implementation for Anthology’s CNF solution projects while being accountable for their project team’s operational excellence and customer satisfaction
• Proactively manage project risks by anticipating deployment issues and provide immediate resolution or escalation as required
• Ensure quality standards are adhered to and documented processes are followed in day-to-day activities; conduct periodic reviews of the quality processes and implement corrective actions as appropriate
• Participate and/ or lead quality management reviews including designs, prototypes and other stages of the project(s) to ensure requirements are fulfilled
• Work closely with functional and technical teams (Cloud Services, Solutions Consulting, Development, and Integrations) to ensure that customer needs are being prioritized and addressed appropriately
• Develop, maintain, evangelize, and train project teams on implementation methodology, documentation, deliverables, and artifacts relating to CNF projects and product
• Coach and develop team to enable career growth and ability to take on additional responsibility

Summary:

Looking for a highly skilled Senior Technical Analyst with a strong background in building top-quality scalable, predictable, and high-performance solutions using SQL.  Senior Technical Analyst will be responsible for building and maintaining internal and external facing solutions using procedures, scripts, reports, and DTS/SSIS packages. Will work with a team of experienced analysts, architects, and developers to build enterprise level data migration and conversion solutions, custom data deliverables, and integration solutions. Candidate must have excellent analytical skills, as well as solid data base experience.

Responsibilities:

• Work directly with customers and internal teams to understand requirements and develop reporting solutions. Present the data in a way that is meaningful to the business.
• Gather business requirements, devise priorities, conduct process analysis, develop business cases, as well as design, develop, and document dashboards, alerts, and reports.
• Provide development support and assistance for customer escalations and issues, including off-hours
• Multi-task many projects effectively
• Responsible for quality and accountability of deliverables
• Prioritize and schedule assignments to meet team deadlines and goals
• Develop new functionality on our existing software products.
• Database development, data integration, data quality, and ETL experience using SQL Server/ Azure Sql Server. Ability to write complex SQL queries is assumed.
• Participate in a small, experienced, energetic team on a rapid development schedule.
• Should be comfortable with direct communication with all levels of technical and business resources.
• Must be able to interact well with multiple priorities in an extremely dynamic environment, initiating necessary tasks and ensuring complete follow up
• Ability to develop reports using SSRS.
• Ensures compliance with all security, safety and environmental regulations and policies within work area at all times. This includes properly addressing issues through action or reporting issues and concern to Manager.
• All other responsibilities as assigned

Anthology is looking for a Talent Acquisition Specialist to support full life-cycle talent acquisition: recruiting, screening and recommending placement of talent by using creative sourcing methods, internally and externally.

Responsibilities:

• Partners with the hiring manager to determine staffing needs.
• Screens resumes, interviews candidates (by phone or in-person), administers appropriate assessments and reference/background checking, makes recommendations for hire (or not hire), and delivers employment offers.
• Serves as an expert for recruiting candidates within our industries and markets.
• Uses traditional and nontraditional resources, such as career fairs, online job fairs, community network events, etc., to identify and attract quality candidates.
• Manages internal transfer process, including screening, coordination of interviews with the hiring manager, transfer offer letters, etc.
• Onboards new hires and ensures they have an amazing experience joining the Anthology team.
• Follows up with candidates and hiring managers to obtain feedback regarding the recruiting process.
• Develops and maintains an excellent relationship with internal and external clients to ensure the achievement of talent goals.
• Communicates important employment information during delivery of employment offers (e.g., benefits, compensation, non-compete agreements).
• Works with hiring managers to ensure compliance with all federal/state laws and regulations, including affirmative action plan compliance.
• Manages current candidate activity in the applicant tracking

Anthology is looking for a highly skilled Technical Analyst with a strong background in building top-quality scalable, predictable, and high-performance solutions using SQL.  The Technical Analyst will be responsible for building and maintaining internal and external facing solutions using procedures, scripts, reports, and DTS/SSIS packages. Will work with a team of experienced analysts, architects, and developers to build enterprise-level data migration and conversion solutions, custom data deliverables, and integration solutions. Candidate must have excellent analytical skills, as well as solid database experience.

Essential Job Responsibilities:

• Interact closely with other Technical Analyst/Architects/Implementation Consultants to understand requirements and design solutions
• Assist Architects with providing estimates for solutions.
• Provide support and assistance for customer escalations and issues, including off-hours, as needed.
• Effectively multi-task with many projects consistently;
• Responsible for quality and accountability of deliverables
• Prioritize and schedule assignments to meet project deadlines and goals
• Share knowledge through knowledge-sharing presentations.
• Participate in a small, experienced, energetic team
• Design, develop and maintain solutions.
• Comfortable with direct communication with all levels of technical and business resources both internal and external.
• Interact well with team members while maintaining multiple priorities in an extremely dynamic environment, initiating necessary tasks and ensuring complete follow through.
• All other responsibilities as assigned.