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Summary:

Our Product Designers are user-centered individuals that contribute to the research, ideation, and design of our innovative higher ed products. Designers work as peers to product managers and developers, advocating for the user at every step. Anthology is looking for a Lead Product Designer to help drive design direction for their respective product. This role requires a passion for and understanding of our users in our challenging, yet rewarding, B2B space.

 

Primary Responsibilities:

·       Lead product design direction and activities for entire product or product line

·       Mentor direct report(s) to foster career growth and carry out product and design vision

·       Regularly collaborate directly with respective product and development leadership

·       Reasonably weigh business needs, technology needs, and user needs

·       Stay generally educated on technologies used in product

·       Convey, and sometimes persuade others of, design and architectural approaches

·       Create and utilize appropriate artifacts when needed, such as personas, user journey maps, and analyses

·       Advocate for the user by valuing continuous discovery and fostering healthy relationships

·       Proactively seek new opportunities for creative solutions to evolving product challenges

·       Embrace formative design, preferring a valuable, usable product over shiny assets

 

Required Skills/Qualifications:

·       Bachelor’s Degree in Digital Design or related field, or equivalent certification or self-taught experience

·       5+ years designing modern products, preferably SaaS

·       Strong portfolio demonstrating a deep understanding of the complexity of modern web applications

·       Proficiency in design and prototyping tools

·       Well-versed in modern UI standards and best practices

·       In-depth understanding of accessibility best practices in UI design

·       Comfortable and confident in strategy-related decision making

·       Unwavering advocate of agility, iteration, and continuous improvement

·       Experience with exploratory research and usability testing

·       Strong communication skills

·       Basic understanding of common web technologies

 

 

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Campus Labs employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

Summary:

Our Product Designers are user-centered individuals that contribute to the research, ideation, and design of our innovative higher Ed products. Designers work as peers to product managers and developers, advocating for the user at every step. Anthology is looking for a Product Designer to help drive design direction for their respective product. This role requires a passion for and understanding of our users in our challenging, yet rewarding, B2B space.

 

Primary Responsibilities:

·       Design solutions and influence design direction for a product

·       Regularly collaborate directly with respective product and development colleagues

·       Stay generally informed on technologies used in product

·       Articulate designs and approaches to colleagues and stakeholders

·       Create and utilize appropriate artifacts when needed, such as personas, user journey maps, and analyses

·       Advocate for the user by valuing continuous discovery and fostering healthy relationships

·       Proactively seek new opportunities for creative solutions to evolving product challenges

·       Embrace formative design, preferring a valuable, usable product over shiny assets

 

Required Skills/Qualifications:

·       Bachelor’s Degree in Digital Design or related field, or equivalent certification or self-taught experience

·       2+ years designing modern digital products

·       Portfolio demonstrating an understanding of UI design and some of the complex systems and relationships of application design

·       Proficiency in design and prototyping tools

·       Well-versed in modern UI standards and best practices

·       Basic understanding of accessibility best practices in UI design

·       Basic knowledge of agile development approaches

·       Experience with exploratory research and usability testing

·       Strong communication skills

·       Basic understanding of common web technologies

 

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Campus Labs employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

Come join a growing software team that empowers schools and students to have a more engaged and fulfilling experience within higher education institutions.  You will be working with a team that participates in the full life cycle of product development from discovery to delivery.  We thrive in curiosity and continue to experiment with new techniques and looking for someone who is motivated by delivering value.   

 

As Application Architect, you will: 

 

 

Responsibilities: 

 

 

Why is this job important? 

The Application Architect is crucial for laying the proper foundations for future success. In addition, the Application Architect’s foresight proves valuable in scouting future directions and recommending the right path to pursue, minimizing severe course corrections. 

 

What will you learn on this job? 

Domain knowledge around recruitment and advancement in higher education. 

Various architecture approaches for multiple solutions. 

Integration patterns and various types of 3rd party integrations. 

Why Anthology rocks! 

 

 

Education: 

 

 

Qualifications/Experience: 

 

Skills/Competencies: 

 

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

 

#LI-AF1

#LI-REMOTE

Summary

Come join a growing software team that empowers schools and students to have a more engaged and fulfilling experience within higher education institutions.  You will be working with a team that participates in the full life cycle of product development from discovery to delivery.  We thrive in curiosity and continue to experiment with new techniques and looking for someone who is motivated by delivering value.  As Senior Software Engineer, you will provide guidance and mentorship to developers earlier in their careers. 

 

Why is this job important?

At Anthology, we build software products that empower institutions to make strategic decisions with their data. These products assist with several aspects of higher education including Student Engagement, Program Assessment, and Course Evaluations. Our Product Developers, along with ProdUX professionals, are fundamental to the creation of solutions four our member institutions.

 

What will you learn on this job?

At Anthology, Product Developers will learn to apply their Software Development expertise as members of a cross-functional team. Our teams usually consist of Product Managers, UX Designers, and Developers of varying interests in order to create a Full Stack Team. Developers learn and practice all aspects of Software Development including (but not limited to) understanding user feedback, developing the software, CI/CD practices, and ongoing maintenance. In this role, learning is specifically focused on depth of technical understanding and team practices.

 

Responsibilities

•        Designs and implements solutions for the areas of the application owned by the team
•        Takes ownership for the team's product areas running in production
•        Learns and applies new system design responsibilities
•        Resolves production issues and defects for solutions owned by the team
•        Ensures proper team and inter-team communication practices
•        Identifies issues with internal team communication practices
•        Guides process improvement initiatives on the team
•        Leads solution design on the team
•        Helps ensure the team is scoping work properly
•        Mentors team members earlier in their careers
•        Other tasks as assigned

Education:

·       BA/BS Degree in Computer Science or related field is strongly preferred or relevant years of work experience.

 

Qualifications/Experience:

• 4-8 years of experience developing software in a team environment
• Server-side technologies such as Asp.Net MVC
• Front-end libraries and frameworks such as React
• Relational and/or NoSQL databases 
• Desire to work as a member of an inclusive, cross-functional team
• Broad knowledge of core software development concepts
• Highly desirable experience include; mobile development, Angular, and Python

 

#LI-CF

#LI-REMOTE

 

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

Job Description

 

We are looking for a highly skilled Associate Technical Architect with a strong background in architecture for building scalable, predictable, high-quality, and high-performance integration solutions for our customers.  As an Associate Technical Architect, you will be responsible for building and maintaining integration frameworks in cloud environment with full understanding and enhancements to integrations with the platform. This person will work with a team of experienced Enterprise Architects, Technical Architects, Developers, and have an in depth understanding of unique business needs, excellent communication skills with all levels of business stakeholders including executive management, and a commitment to excellence. The Architect will work with business partners to understand business objectives and ensure that best practices are followed by the team to provide a successful technical solution. 

• Help architect scalable, highly available integration application solutions that leverage Azure Cloud
• Interact closely with Integration analyst/ Technical Architects/Enterprise Architects to understand requirements and design solution approach
• Provide development support and assistance for customer escalations and issues, including off-hours
• Share knowledge through knowledge-sharing Technical presentations
• Multi-task many projects effectively
• Develop new functionality on our existing software products
• Participate in a small, experienced, energetic team on a rapid development schedule
• Must be able to interact well with multiple priorities in an extremely dynamic environment, initiating necessary tasks and ensuring complete follow up
• Work with Data Specialists to monitor data quality and integrity
• Design data integration solutions using Azure iPaaS, REST API Endpoints in Azure
• Design and develop frameworks for robust monitoring, alerting and reconciliation functionality. Hands on technical expertise to support development (POC, Sample Code, Best Practices)
• Provide deep software development knowledge with respect to cloud architecture, design patterns and programming
• Develop and maintain technical guidelines in implementing continuous integration and dev ops practices
• Conduct root cause analysis on integration support incidents
• Work in a highly collaborative environment to solve challenging technical and business problems
• Work in all aspects of development including, but not limited to, gathering requirements, development of technical components related to process scope and supporting testing and post implementation support
• Should be comfortable with direct communication with all levels of technical and business resources

 

Skills & Requirements

• Good understanding of all Software Development Life Cycle Phases
• At least 4 years of experience in Technical Architecture and developing cloud applications
• Thorough understanding of REST API development, with an emphasis on security and performance
• 4+ years of experience developing with microservice architectures and Enterprise Integration Patterns
• 6+ years of Experience writing unit/integration tests and developing applications using a Test-Driven Development approach
• 2+ years of Experience in development and delivery of applications with particular focus on Azure iPaaS (Logic Apps, ESB, API management, Event grid, Function Apps, DevOps)
• 2+ years of experience developing enterprise application with Azure SQL and at least one of the following: Azure Data Lake, Azure Data Factory, Azure Analysis Services, Azure Synapse
• Expertise in providing technical consulting, training of customer technical teams
• Experienced in troubleshooting and monitoring published processes from Cloud Services environment
• Expertise in Cloud Services best practices and REST API development best practices
• Excellent communicator and ability to work as a team to accomplish a task
• Preferred Knowledge in Azure migrations and Integration implementations
• experience with ERP, CRM SaaS applications
• Preferred Microsoft Azure Certification
• Bachelor’s degree or higher in Computer Science or a related field

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

The role of the Solution Architect is to guide, mentor, and coach other analysts, while assisting with any high severity issues as needed. This includes acquiring resources and coordinating the efforts of team members and other departments or clients in order to resolve incidents in a timely manner, based on their severity and urgency.  The Solution Architect will also define the learning objectives for their products/areas and oversee quality control throughout their incidents life cycle.

Why join: 

Work with amazing individuals who have a passion for higher education and advancing knowledge.  Work remotely with great benefits including; healthcare, dental, vision, life, and disability insurance.  Additionally, we offer tuition and gym reimbursement and did we mention unlimited PTO!  Come join us today!

 

Role and Responsibilities:

The Solution Architect is responsible for the analysis, troubleshooting and resolution of incidents and tasks that have been escalated by Client Services Analysts, Senior Analysts, Technical Leads, and Managers.

The Solution Architect responsibilities include:

• Investigate and resolve reported application issues, tasks, and escalations.
• Follow established guidelines and industry best practices to resolve customer issues.
• Provide training, mentorship, and best practices to Analysts, Senior Analysts, and Technical Leads
• Creating tools to assist in increasing productivity and troubleshooting incidents.
• Effectively communicate timely and consistent updates to both internal and external customers.
• Establish rapport, gain and maintain credibility with diverse audiences.
• Approving and/or creating Client Services documentation, including Knowledge Base articles.
• Assistance/participation in Anthology’s annual User’s Conference.
• Build and maintain knowledge of the database structure, configuration files, integrations and business flows to assist with issue investigation and resolution.
• Input on workflows, process improvements, and ongoing trainings.
• Escalate issues to management as appropriate.
• Working with cross-functional managers within the company to develop feedback mechanisms for problems, causes, and resolutions.
• Department liaison responsible for collaboration and customer satisfaction initiatives with other departments including Development, Product Management, Professional Services, and Hosting.
• Delegate tasks and responsibilities to appropriate personnel.
• Oversight and execution of projects, department related duties, and customer deliverables as assigned.

Qualifications and Education Requirements:

• Has deep working knowledge of Anthology’s organization, products and services or understanding of higher education systems
• Ability to complete advanced scripting tasks in SQL, SSRS and Crystal Reports for data analysis/troubleshooting purposes, including writing complex ad-hoc queries and creating/troubleshooting SQL views, stored procedures and functions.
• Possesses advanced troubleshooting, problem solving and analytical skills.
• Ability to effectively manage multiple assignments with a sense of urgency, structure and attention to detail.
• Identifies opportunities for process improvement and makes constructive suggestions for change.
• Can work both independently and as part of a team and can communicate at all levels of the company.
• Partners with other departments when necessary to ensure that cases are resolved in an efficient and timely manner.
• Demonstrated ability and willingness to mentor other staff members and deliver product/process training as needed.
• Proficient in Microsoft Office Suite
• Bachelor's degree or equivalent work experience required.
• 10+ years of customer service experience and/or working knowledge of the Anthology enterprise software suite

 

Preferred Skills:

• Industry certifications (i.e. TSIA, HDI, CompTIA, Service Strategies, etc.) preferred.
• Bilingual – English, Portuguese / English, Spanish

 

 

#LI-RM1
#LI-REMOTE

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

Job Description

The Service Delivery Manager is responsible for delivering and coordinating the delivery of Anthology Reach Application Administration services, which is based on Microsoft D365 CRM, to customers.  This person must be customer service focused, work well in teams, identify and resolve service delivery issues, provide daily/weekly updates on current tasks, and escalate risks and issues as needed.  Anthology offers a unique environment that fosters individual growth and rewards performance.

Primary Job Functions and Responsibilities:

• Serves as the primary customer contact relative to service delivery needs and management
• Understands customer business objectives and manages service delivery expectations
• Facilitates and coordinates customer and internal stakeholder communication
• Serves as the application administrator for Anthology Reach
• Configures, integrates and develops Anthology Reach business solutions
• Serves as a Subject Matter Expert on Anthology Reach product areas
• Assists business owners in translating concepts and requests to written requirement
• Gathers and analyzes data to support various business processes
• Provides problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions
• Recommends system configurations and proposes business solutions where appropriate
• Develops, coordinates, and implements plans to test processes during system/process development including quality assurance testing
• Evaluates upcoming Microsoft Dynamics 365 CRM and Anthology Reach releases and recommends use of new features
• Communicates the status of releases, major projects, and ongoing Anthology activities to relevant stakeholders
• Performs ad-hoc system training as needed
• Drive escalated Product support tickets to resolution by coordinating with appropriate internal teams 

Basic Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Business Administration, Finance or other related field.
• 2+ years of experience working with Microsoft Dynamics
• Power Platform experience (PowerApps, Power BI, Power Automate)
• Experience with MS SQL Server and Azure
• Executive/Senior Management communication experience
• Travel required

Preferred Qualifications:

• Technical support experience
• Microsoft Power Platform + Dynamics 365 Core certification
• Microsoft Power Apps + Dynamics 365 Developer certification
• Experience with MS SSRS and Power BI
• Higher Education industry experience
• Microsoft Dynamics CRM experience
• Student Information System experience
• HTML and web development experience

#LI-RM1
#LI-REMOTE

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

The Technical Services team is seeking a highly skilled and experienced Data Architect with a strong background in building scalable, predictable, high-quality, and high-performance solutions for Microsoft technology. As an Architect, you will be responsible for leading the development of the Solutions architecture for higher education customers and will be accountable for the design, development, and execution of programs, overall direction, guidance, definition, and facilitation for the development of Enterprise Architecture and solution architecture capabilities and technology required to meet business strategies and goals. The Architect will work with a team of experienced analysts, architects, consultants, developers, and business resources to build high-performance enterprise-level solutions.  

 

Data Architect will be responsible for leading the development of the Solutions architecture for higher education customers. She/he will be accountable for the design, development, and execution of programs, overall direction, guidance, definition, and facilitation for the development of Enterprise Architecture and solution architecture capabilities and technology required to meet business strategies and goals.

 

• Interact closely with Solution Consultants, Product Teams, Business Analysts, Integration analysts/ architects, and developers. 
• Provide development support and assistance for customer escalations and issues, including off-hours.
• Multi-task many projects effectively under the Global delivery model.
• Responsible for quality and accountability of deliverables.
• Prioritize and schedule assignments to meet team deadlines and goals.
• Share knowledge through knowledge-sharing presentations.
• Participate in a small, experienced, energetic team on a rapid development schedule.
• Should be comfortable with direct communication with all levels of technical and business resources.
• Must be able to interact well with multiple priorities in an extremely dynamic environment, initiating necessary tasks and ensuring complete follow-up.
• All other responsibilities as assigned.

Responsibilities:

• Bachelor’s degree or higher in CS, CIS, or related field preferred.
• Excellent analytical skills and solid object-oriented programming skills.
• Demonstrated knowledge of Software Development life cycle phases.
• 10+ years of development experience using Microsoft technologies.
• Microsoft Dynamics 365 technical implementation experience
• Solid knowledge of .NET framework 4.5 or higher, C#, Microsoft Power Platform, MVC, WCF Web Services, Windows Workflow, Visual Studio 2015 and higher, REST, SOA, object serialization for XML/JSON.
• Experience in HTML5/CSS/JavaScript frameworks such as AngularJS and TypeScript.
• Performance tuning, code profiling, code review, hands-on experience using best patterns and practices.
• Experience in Enterprise Integration Patterns, B2B, EAI, and EII integrations.
• Microsoft Certification preferred – Azure certifications.
• Higher Education software implementation experience preferred
• Understanding of higher education lifecycles and processes a plus.
• Must be flexible to travel up to 50%.

 

 

#LI-AF1
#LI-REMOTE

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

Summary

Come join a growing software team that empowers schools and students to have a more engaged and fulfilling experience within higher education institutions.  You will be working with a team that participates in the full life cycle of product development from discovery to delivery.  We thrive in curiosity and continue to experiment with new techniques and looking for someone who is motivated by delivering value.  As Senior Software Engineer, you will provide guidance and mentorship to developers earlier in their careers. 

Why is this job important?

At Anthology, we build software products that empower institutions to make strategic decisions with their data. These products assist with several aspects of higher education including Student Engagement, Program Assessment, and Course Evaluations. Our Product Developers, along with ProdUX professionals, are fundamental to the creation of solutions four our member institutions.

What will you learn on this job?

At Anthology, Product Developers will learn to apply their Software Development expertise as members of a cross-functional team. Our teams usually consist of Product Managers, UX Designers, and Developers of varying interests in order to create a Full Stack Team. Developers learn and practice all aspects of Software Development including (but not limited to) understanding user feedback, developing the software, CI/CD practices, and ongoing maintenance. In this role, learning is specifically focused on depth of technical understanding and team practices.

Responsibilities

·                Designs and implements solutions for the areas of the application owned by the team

·                Takes ownership for the team's product areas running in production

·                Learns and applies new system design responsibilities

·                Resolves production issues and defects for solutions owned by the team

·                Ensures proper team and inter-team communication practices

·                Identifies issues with internal team communication practices

·                Guides process improvement initiatives on the team

·                Leads solution design on the team

·                Helps ensure the team is scoping work properly

·                Mentors team members earlier in their careers

·                Other tasks as assigned

Education:

·       BA/BS Degree in Computer Science or related field is strongly preferred or relevant years of work experience.

Qualifications/Experience:

·         4+ years of experience developing software in a team environment

·         Server-side technologies such as Asp.Net MVC

·         Front-end libraries and frameworks such as React or AngularJS

·         Relational and/or NoSQL databases 

·         Desire to work as a member of an inclusive, cross-functional team

·         Broad knowledge of core software development concepts

·         Highly desirable experience include; mobile development, Angular, and Python

 

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

The Project Manager defines project objectives and scope and manages implementation activities from the creation of the project planning and initiation documents, including but not limited to project schedules, slide decks, and project governance documents, to the go-live and transition to support services for Anthology implementation projects. In accordance with Anthology’s standard implementation methodology, the Anthology Project Manager drives the entire implementation process to ensure project deliverables are completed on time and within budget. The Project Manager works with the Resource Manager to ensure the project is properly staffed for project requirements.  The ideal candidate will reside in the Pacific time zone.

Responsibilities:

• Manage project activities in line with approved scope, schedule and budget on a daily basis.
• Apply expert understanding of and maintain accountability for all client-facing documentation including functional, technical, and/or end-user materials with minimal supervision.
• Establish positive, professional relationship with client staff; inclusive of professional demeanor, conduct and appearance.
• Define project scope and deliverables, including the creation of a baseline project schedule and budget, including creating project strategies, organization and governance based on Anthology’s implementation methodology.
• Execute project communication strategy, including regular project and executive status reporting.
• Develop contingency/recovery plans which could determine the economic impact and critical success factors related to business decisions.
• Negotiate with customers to set and manage expectations. Manage conflicting customer requests and complex issues/problems.
• Define project team roles and responsibilities.
• Provide direction to resolve complex problems, collaborating with others as appropriate; identifies trends. Maintains accountability for the timely resolution of project-related issues.
• Identify need for change or development of new processes to meet changing needs or improve effectiveness of the entire implementation. Guides process improvement efforts by assessing risks and applying innovative problem-solving techniques.

Education:

• Bachelor's degree in relevant field (Information Technology, Business Administration, Finance) or 8 years of relevant work experience required.
• PMP certification preferred.
• Master's degree preferred.

Qualifications/Experience:

• 5 years project management experience implementing complex software packages and/or ERP implementations required, preferably in higher education.
• Proficient in Microsoft Project and Microsoft Office applications required.
• Proficient in Microsoft SharePoint preferred.
• Experience with Microsoft Project Operations and Project for the Web preferred.
• Must be able to travel 25% - 50% and may include weekends.

Skills/Competencies:

• Advanced skills in successfully managing projects to completion within a defined scope, schedule and budget.
• Proficient with project management methodologies and processes, including Schedule Management, Issue Management, Risk Management, Decision Management, Scope Management, Project Budget Management, Communications Management, Project Change Management.
• Demonstrated ability to manage multiple projects simultaneously.
• Demonstrated ability to lead and motivate a team to meet goals and objectives.
• Demonstrated ability to lead client project meetings.
• Highly developed written and oral communication skills to communicate effectively with all levels within the post-secondary higher education administrative structure.
• Highly developed customer-facing skills, including proven listening skills and the ability to network with client staff.
• Ability to establish strong relationships within the organization to achieve results.
• Ability to learn new technologies quickly to explain Anthology products and services to customers and to assist with simple implementation tasks as necessary.

 

#LI-RM1
#LI-REMOTE

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

Summary

Come join a growing software team that empowers schools and students to have a more engaged and fulfilling experience within higher education institutions.  As a Product Development Manager, you are a servant leader to your team to solve systemic issues and to drive continuous improvements.  You will work with the team and Product Leaders to ensure technical excellence, team growth and learning ability, and focus on the flow of value to higher education institutions. 

 

Why is this job important?

At Anthology, we build software products that empower institutions to make strategic decisions with their data. These products assist with several aspects of higher education including Student Engagement, Program Assessment, and Course Evaluations. Our Product Developers, along with ProdUX professionals, are fundamental to the creation of solutions four our member institutions.

 

What will you learn on this job?

At Anthology, Product Developers will learn to apply their Software Development expertise as members of a cross-functional team. Our teams usually consist of Product Managers, UX Designers, and Developers of varying interests in order to create a Full Stack Team. Developers learn and practice all aspects of Software Development including (but not limited to) understanding user feedback, developing the software, CI/CD practices, and ongoing maintenance. In this role, learning is specifically focused on depth of technical understanding and team practices.

 

 

Responsibilities:

• Ensure team(s) utilize a work system that is optimized for flow-of-value to the user, and supported by key metrics
• Perform or oversee people management activities for individuals on the team
• Work with Product Leadership as well as the team(s) to balance delivery of value, availability, and cost
• Work with Product Managers to uncover and resolve systemic issues that are impeding the Flow-of-Value to customers
• Work with Individuals to ensure that they are on the appropriate career path
• Work with teams to uncover and resolve systemic problems that are negatively impacting employee happiness
• Make the flow-of-work through the system visible to all by publishing metrics that measure the health of the system
• Work with other leaders of the Product Development organization to identify clear paths for employee growth and career opportunities
• Help the Product Manager ensure that the Product Vision and Strategy are visible and understood by the team
• Work with teams to set a technical vision that evolves over time with the needs of the product
• Cultivate an engineering culture that strives for continuous improvement, emphasizes learning, promotes ownership, and values employee happiness

 

Education:

• BA/BS Degree in Computer Science or related field is strongly preferred or relevant years of work experience.

 

Qualifications/Experience:

• 10+ years of experience developing software in a team environment
• Server-side technologies such as Asp.Net MVC
• Front-end libraries and frameworks such as React
• Relational and/or NoSQL databases 
• Mobile development

 

Skills/Competencies:

• Ability to exemplify strong problem solving skills by applying new system design principles and resolved production issues.
• Past record of strong communication skills to ensure proper team and inter team communication practices. 
• Strong leadership to lead new solutions and process improvement. 

 

#LI-Remote

 

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

 

Come join a growing software team that empowers schools and students to have a more engaged and fulfilling experience within higher education institutions.  You will be working with a team that participates in the full life cycle of product development from discovery to delivery.  We thrive in curiosity and continue to experiment with new techniques and looking for someone who is motivated by delivering value.   

 

As Application Architect, you will: 

 

 

Responsibilities: 

 

 

Why is this job important? 

The Application Architect is crucial for laying the proper foundations for future success. In addition, the Application Architect’s foresight proves valuable in scouting future directions and recommending the right path to pursue, minimizing severe course corrections. 

 

What will you learn on this job? 

Domain knowledge around recruitment and advancement in higher education. 

Various architecture approaches for multiple solutions. 

Integration patterns and various types of 3rd party integrations. 

Why Anthology rocks! 

 

 

Education: 

 

 

Qualifications/Experience: 

 

Skills/Competencies: 

 

 

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

 

#LI-AF1

#LI-REMOTE

Summary

We are seeking a product manager to assist in the strategic direction and adoption of Anthology Student in the areas of Admissions, Academic planning, Student advising, Financial Aid, Student Services, and Reporting. This professional will be highly engaged with product users, account managers, the sales team serving higher education institutions in North America.

 

Essential Duties & Responsibilities 

• Understand and advocate for the voice of the customer as well as develop a comprehensive understanding of the competitors. Evolve current product capabilities to maintain and ultimately redefine industry leadership in Higher Education. 
• Define new solutions and enhancements - assist in the development and management of solution vision and roadmaps in collaboration with others
• Serve as the expert for the enhancements by evangelizing the vision with other product owners, development, sales, client services and account management
• Manage new enhancements within the Product lifecycle and profitability - from concept through production
• Demonstrates proficient use and knowledge of established standards and procedures 
• Consistently demonstrates quality and effectiveness in work documentation and organization
• Attend industry trade shows and customer meetings - travel approximately 30%.  This includes presenting at our annual user conference.

 

Knowledge & Skills

• Team with Sales, Customer Service, Client Management, Marketing, Product Development and Product Management to define, develop, market, sell and deliver the Product and the Product Value Story in accordance with the company’s product release process. 
• Develop a four quarter roadmap for your area.
• Partner with Product Development to communicate product requirements and determine viable development strategies, deliverables, and release dates to deliver per the defined roadmap. 
• Provide quality, written content documentation (epics, stories). 
• Provide Product specific support to Sales, Marketing, Account Management, Professional Services and Training teams
• Maintain an understanding of key drivers, issues and players in the higher ed constituent experience market. 

 

Education & Experience Requirements

• A Bachelor’s degree or equivalent
• Minimum 2-3 years of experience in commercial software product owner and/or product management or
• Minimum 5 years of relevant industry experience
• Excellent communication skills (written and verbal)
• The ability to engage stakeholders and collaborate cross-functionally to achieve results
• The ability to handle multiple priorities 
• A results/solution driven approach 

 

#LI-AF1

#LI-REMOTE

 

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

Summary:

The Senior Manager, SIS is responsible for 1) assisting in practice development, 2) managing SIS service delivery resources, and 3) working with customers as a Service Delivery Manager personally delivering and coordinating the delivery of Anthology Student Application Administration services to Anthology customers.  This person must be customer service focused with the ability to engage with business users and decision makers at all levels.  They need to lead and work well in teams, guide others in service delivery, and identify and resolve service delivery issues.

Responsibilities:

1)    Assist in practice development

• Meets with Anthology resources and customers to understand customer pain points, needs, and services opportunities
• Refines existing and recommend new service offerings to meet customer needs
• Recruits, hires, and guides training of service delivery resources
• Partner with development, support, and professional services to maximize software functionality and services delivery
• Liaisons/facilitates/coordinates service delivery with other CMC departments
• Assists in new customer sales efforts (calls, SOW preparation, resource strategy)
• Other tasks as assigned

2)    Manage and Lead Managed Services SIS service delivery resources

• Serves as the primary escalation point for Customer and Service Delivery Manager concerns
• Works with Service Delivery Manager, Customer, and Department Director to resolve customer concerns
• Conducts regularly scheduled one-on-ones with Service Delivery Managers to confirm service delivery quality, identify potential issues, and recommend value add solutions
• Generates and works together with Service Delivery Managers to implement standard service delivery policy and procedures that ensures quality service delivery
• Escalates customer and employee concerns to Department Director as needed
• Other tasks as assigned

3)   Accountable for the quality of SIS Application Administration service delivery. SIS delivery resource expectations include:

• Serves as the primary customer contact relative to engagement management and Anthology Student service delivery needs
• Serves as the application administrator for Anthology Student
• Recommends, maintains, and updates Anthology Student configuration.
• Assists business owners in translating concepts to written requirement
• Ensures reporting is consistent and accurate, troubleshoots issues as they arise
• Gathers and analyzes data to support various business processes
• Provides problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions
• Recommends system configurations and proposes business solutions where appropriate
• Develops, coordinates, and implements plans to test processes during system/process development including quality assurance testing
• Provides customer service to all stakeholders regarding system and reporting
• Evaluates upcoming releases and recommends installation of beneficial upgrades
• Communicates the status of releases, major projects, and ongoing Anthology Student activities to relevant stakeholders
• Coordinates application of hotfixes, patches, and version upgrades
• Coordinates a regular training calendar to keep users well informed on the proper use of Anthology Student
• Performs ad-hoc system training as needed
• Resolves system support requests
• Other tasks as assigned

Education:

• Bachelor’s degree preferred

Qualifications/Experience:

• Consulting experience in Anthology Student application with focus on business process modeling and software implementation preferred
• Higher Education or Public Sector experience preferred
• 5+ years working with project teams in software installation, configuration, customization, or implementation with Anthology Student 
• Ability to quickly learn new technologies to explain all Anthology products and services
• Software troubleshooting skills required
• Excellent written and oral communication skills
• Proven effective listening skills required
• Demonstrated ability to work in team and matrixed environment
• Clear, effective communication skills
• Experience with MS SQL desired
• Experience with MS SSRS and Power BI desired

Skills/Competencies:

• Remains poised and professional under stressful conditions
• Maintains calm, patient demeanor while driving to meet deadlines
• Interpersonal, written, oral communication skills and technical documentation skills
• Professional, results and quality oriented, proactive, and responsive.
• Self-motivated and directed with keen attention to detail
• Ability to quickly re-direct attention and focus between multiple initiatives
• Able to influence, negotiate and build consensus

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

#LI-RM1
#LI-REMOTE

Summary

Come join a growing software team that empowers schools and students to have a more engaged and fulfilling experience within higher education institutions.  You will be working with a team that participates in the full life cycle of product development from discovery to delivery.  We thrive in curiosity and continue to experiment with new techniques and looking for someone who is motivated by delivering value.  As Senior Software Engineer, you will provide guidance and mentorship to developers earlier in their careers. 

 

Why is this job important?

At Anthology, we build software products that empower institutions to make strategic decisions with their data. These products assist with several aspects of higher education including Student Engagement, Program Assessment, and Course Evaluations. Our Product Developers, along with ProdUX professionals, are fundamental to the creation of solutions four our member institutions.

 

What will you learn on this job?

At Anthology, Product Developers will learn to apply their Software Development expertise as members of a cross-functional team. Our teams usually consist of Product Managers, UX Designers, and Developers of varying interests in order to create a Full Stack Team. Developers learn and practice all aspects of Software Development including (but not limited to) understanding user feedback, developing the software, CI/CD practices, and ongoing maintenance. In this role, learning is specifically focused on depth of technical understanding and team practices.

 

Responsibilities

•        Designs and implements solutions for the areas of the application owned by the team
•        Takes ownership for the team's product areas running in production
•        Learns and applies new system design responsibilities
•        Resolves production issues and defects for solutions owned by the team
•        Ensures proper team and inter-team communication practices
•        Identifies issues with internal team communication practices
•        Guides process improvement initiatives on the team
•        Leads solution design on the team
•        Helps ensure the team is scoping work properly
•        Mentors team members earlier in their careers
•        Other tasks as assigned

Education:

·       BA/BS Degree in Computer Science or related field is strongly preferred or relevant years of work experience.

 

Qualifications/Experience:

• 4-8 years of experience developing software in a team environment
• Server-side technologies such as Asp.Net MVC
• Front-end libraries and frameworks such as React
• Relational and/or NoSQL databases 
• Desire to work as a member of an inclusive, cross-functional team
• Broad knowledge of core software development concepts
• Highly desirable experience include; mobile development, Angular, and Python

 

#LI-CF

#LI-REMOTE

 

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

The Senior Support Analyst is responsible for the analysis, troubleshooting and resolution of incidents for the Anthology suite of products. The role involves working closely with other Client Services analysts and Anthology departments in order to provide effective and high quality technical and application support service.  The Client Services department consists of various specialized teams with a wide range of functions and responsibilities. The right candidate for this role has a passion for customer service and embraces a customer-centric attitude in all aspects of supporting customers.

Role and Responsibilities

The Senior Support Analyst is responsible for providing top tier application support for Anthology products, including:

• Account ownership and customer-centric mindset for any designated/assigned/signature customers.
• Investigating, resolving, and providing root cause analysis on reported application issues.
• Delivering technical and application training and best practices to department resources.
• Effectively communicating timely updates to customers through the appropriate incident tracking tools.
• Ability to quickly establish rapport, gain and maintain credibility with diverse audiences.
• Build and maintain knowledge of the database structure, configuration files, integrations and business flows to assist with issue investigation and resolution.
• Escalate issues to management as appropriate.
• Following established guidelines and industry best practices to resolve customer issues.
• Help create Client Services documentation, including Knowledge Base articles.
• Serves as an escalation point for Level I and Level II analysts.
• Document, review, and approve product bug and enhancement requests.
• Assist assigned analysts with queue management and first response.
• Mentor and train junior support analysts in the technical and procedural aspects of our products and operations.

Qualifications and Education Requirements

• Strong working knowledge of higher education software packages and best practices.
• Ability to complete advanced scripting tasks in SQL for data analysis/troubleshooting purposes, including writing complex ad-hoc queries and creating/troubleshooting SQL views, stored procedures and functions.
• Possesses advanced troubleshooting, problem solving and analytical skills.
• Ability to effectively manage multiple assignments with a sense of urgency, structure and attention to detail.
• Identifies opportunities for process improvement and makes constructive suggestions for change.
• Can work both independently and as part of a team and can communicate at all levels of the company.
• Partners with other departments when necessary to ensure that incidents are resolved in an efficient and timely manner.
• Demonstrated ability and willingness to mentor other staff members and deliver product/process training as needed.
• Proficient in Microsoft Office Suite
• Bachelor's degree or equivalent work experience required
• 5+ years of customer service experience.

 

 

#LI-RM1
#LI-REMOTE

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

Summary

Come join a growing software team that empowers schools and students to have a more engaged and fulfilling experience within higher education institutions.  You will be working with a team that participates in the full life cycle of product development from discovery to delivery.  We thrive in curiosity and continue to experiment with new techniques and looking for someone who is motivated by delivering value.  As Senior Software Engineer, you will provide guidance and mentorship to developers earlier in their careers. 

 

Why is this job important?

At Anthology, we build software products that empower institutions to make strategic decisions with their data. These products assist with several aspects of higher education including Student Engagement, Program Assessment, and Course Evaluations. Our Product Developers, along with ProdUX professionals, are fundamental to the creation of solutions four our member institutions.

 

What will you learn on this job?

At Anthology, Product Developers will learn to apply their Software Development expertise as members of a cross-functional team. Our teams usually consist of Product Managers, UX Designers, and Developers of varying interests in order to create a Full Stack Team. Developers learn and practice all aspects of Software Development including (but not limited to) understanding user feedback, developing the software, CI/CD practices, and ongoing maintenance. In this role, learning is specifically focused on depth of technical understanding and team practices.

 

Responsibilities

•        Designs and implements solutions for the areas of the application owned by the team
•        Takes ownership for the team's product areas running in production
•        Learns and applies new system design responsibilities
•        Resolves production issues and defects for solutions owned by the team
•        Ensures proper team and inter-team communication practices
•        Identifies issues with internal team communication practices
•        Guides process improvement initiatives on the team
•        Leads solution design on the team
•        Helps ensure the team is scoping work properly
•        Mentors team members earlier in their careers
•        Other tasks as assigned

Education:

·       BA/BS Degree in Computer Science or related field is strongly preferred or relevant years of work experience.

 

Qualifications/Experience:

• 4-8 years of experience developing software in a team environment
• Server-side technologies such as Asp.Net MVC
• Front-end libraries and frameworks such as React
• Relational and/or NoSQL databases 
• Desire to work as a member of an inclusive, cross-functional team
• Broad knowledge of core software development concepts
• Highly desirable experience include; mobile development, Angular, and Python

 

#LI-CF

#LI-REMOTE

 

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

Summary:

Looking for a highly skilled Senior Technical Analyst with a strong background in building top-quality scalable, predictable, and high-performance solutions using SQL.  Senior Technical Analyst will be responsible for building and maintaining internal and external facing solutions using procedures, scripts, reports, and DTS/SSIS packages. Will work with a team of experienced analysts, architects, and developers to build enterprise level data migration and conversion solutions, custom data deliverables, and integration solutions. Candidate must have excellent analytical skills, as well as solid data base experience.

 

Responsibilities:

• Work directly with customers and internal teams to understand requirements and develop reporting solutions. Present the data in a way that is meaningful to the business.
• Gather business requirements, devise priorities, conduct process analysis, develop business cases, as well as design, develop, and document dashboards, alerts, and reports.
• Provide development support and assistance for customer escalations and issues, including off-hours
• Multi-task many projects effectively
• Responsible for quality and accountability of deliverables
• Prioritize and schedule assignments to meet team deadlines and goals
• Develop new functionality on our existing software products.
• Database development, data integration, data quality, and ETL experience using SQL Server/ Azure Sql Server. Ability to write complex SQL queries is assumed.
• Participate in a small, experienced, energetic team on a rapid development schedule.
• Should be comfortable with direct communication with all levels of technical and business resources.
• Must be able to interact well with multiple priorities in an extremely dynamic environment, initiating necessary tasks and ensuring complete follow up
• Ability to develop reports using SSRS.
• Ensures compliance with all security, safety and environmental regulations and policies within work area at all times. This includes properly addressing issues through action or reporting issues and concern to Manager.
• All other responsibilities as assigned

Education:

• Bachelor’s degree in Computer Science, Data Analytics, Statistics, Management Information Systems, Business Information Technology, or related field.
• 5+ years’ experience in Microsoft SQL Server development.
• 2+ years’ experience in SSRS.

Qualifications/Experience:

• Must have experience completing enterprise data migrations/conversions from one system to another system as a part of implementation.
• Solid understanding of the Software Development Life Cycle phases utilizing waterfall or agile methodologies.
• Experience in identifying and documenting requirements through direct communication with customer
• Experience debugging and optimizing existing SQL scripts
• Solid knowledge of SQL Server 2016, Azure SQL Database with development of complex stored procedures, views, Azure Data Factory and other SQL objects.
• Performance tuning, code profiling, code review, hands on experience using Best Practices
• A resource with C#, ASP.NET, ADO.NET would be a bonus; interest in learning new technologies is required
• Knowledge of Microsoft PowerBI and/or Microsoft Dynamics AX is beneficial
• Knowledge of Higher Education, Student Information Systems, CRM Systems is a plus
• Strong oral and written communication skills as well as strong organization skills are essential
• Proficient in MS Office products including Word, Excel, Outlook, Outlook, and Visio
• Good understanding and experience on Enterprise migration Patterns for B2B
• Microsoft Certification preferred
• Higher education knowledge is a plus

 

 

 

#LI-AF1
#LI-REMOTE

 

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

A Support Analyst is responsible for supporting the Anthology customer base with any application related issues.  The role involves working closely with other analysts and departments in order to provide effective and high quality technical support service.  The Client Services department consists of various specialized teams with a wide range of functions and responsibilities. The right candidate for this role has a passion for customer service and embraces a customer-centric attitude in all aspects of supporting our customers.

Role and Responsibilities

The Support Analyst is responsible for providing Level 1 application support for Anthology software, including:

• Account ownership and customer-centric mindset for all designated/assigned customers.
• Incident creation, routing, tracking, updating, escalation, resolution and completion in a professional and timely manner.
• Maintaining basic knowledge of current versions of the company’s proprietary applications such as CampusVue Student, Talisma CRM, Talisma Fundraising, etc.
• Quickly establishing rapport, gaining and maintaining credibility with diverse audiences.
• Following established guidelines and industry best practices to resolve customer issues.
• Providing prompt and consistent follow-up on all unresolved issues and recording all actions in the approved help desk system, ServiceDesk.
• Escalating issues to Senior Support Analysts and Management as appropriate.

Qualifications and Education Requirements

• Demonstrates proficiency in SQL and Crystal Reports; can create and troubleshoot SQL views, stored procedures and functions at basic levels.
• Basic understanding of data structures and the ability to identify recurring patterns.
• Solid analytical and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work closely with other team members.
• Must be comfortable using a variety of tools and techniques, including: phone, chat and e-mail. 
• Desire to learn both the technical and business aspects of the Higher Education and Not-for-Profit sectors.
• Proficient in Microsoft Office Suite.
• Bachelor's degree or equivalent work experience required.
• 0 - 2 years of customer service experience.

Preferred Skills

• Basic knowledge of Anthology's business practices, products and services.
• Industry certifications (i.e. TSIA, HDI, CompTIA, Service Strategies, etc.) preferred.
• Bilingual – English, Portuguese / English, Spanish

 

 

#LI-RM1
#LI-REMOTE

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

Job Description

The Technical Account Manager is the trusted technical business advisor to clients, providing guidance around operations and optimizations of their IT infrastructure in regard to Anthology’s products. Technical Account Managers (TAMs) are assigned specific customer account(s) to: build the technical support relationship between the client and Anthology, provide consulting and guidance, provide emergency solutions while escalating priority one issues, and serve as a primary technical liaison across internal departments. More than a technical point of contact, a TAM is a personal advocate working on clients’ behalf to help proactively prevent issues before they arise as well as escalating and driving the resolution of incidents that do occur. Focus on partnering with customers by maintaining a long-term relationship and clearly understanding their technical challenges, corporate infrastructure, and key business drivers. This includes leading customer meetings and quarterly reviews, reviewing customer business practices and existing data, preparing weekly status reports, managing daily calls and meetings, and disseminating information internally to management and stakeholders.  TAMs can also provide a development component in writing ad-hoc scripts, building automations with workflows, or custom reporting and more.  The TAM must demonstrate leadership skills and be proactive, self-starting, professional, quality-focused, and committed to being highly engaged with clients.

Account Management Roles & Responsibilities:

• Serve as primary customer technical contact
• Develop and foster strong customer relationships
• Identify and evaluate business processes and assist in defining accurate and efficient best practices
• Meet specific customer satisfaction goals

Development Roles & Responsibilities:

• Develop T-SQL customizations
• Develop custom automations using Workflow technology
• Develop to create Forms Builder websites
• Develop custom reports using SSRS or PowerBI

Additional Roles & Responsibilities:

• Troubleshoot technical problems and answer general support questions for our various Anthology products
• Maintains documentations of customizations, integrations, and environment details
• Consult with customers on technical issues and recommend sound solutions
• Ability to solve unexpected complex issues to maintain operational efficiency
• Provide feedback to the development team on issues pertaining to each product
• Perform on-call duties during holidays, nights, and weekends as needed
• Take on additional special projects as needed

Skills & Requirements:

• Bachelor’s degree in CIS or related field required or equivalent experience
• 5+ years’ experience coding, debugging with Microsoft T-SQL programming
• Ability to establish relationships and network within an organization to achieve results
• Ability to develop in C# or VB .NET
• Experienced writing reports in SSRS or PowerBI a plus
• Experienced with working with OData and REST APIs a plus
• Experienced working with Azure a plus
• Azure Developer Associate certification a plus
• Experience and demonstrated ability to prioritize and multitask in a deadline driven high pressure environment
• Experience managing, coaching and mentoring customer’s development teams to achieve high performance results preferred
• Experience with Windows Server, including Active Directory, and IIS
• Build knowledge and skill in Anthology products

#LI-RM1
#LI-REMOTE

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Anthology employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.

 

Anthology is looking for a highly skilled Technical Analyst with a strong background in building top-quality scalable, predictable, and high-performance solutions using SQL.  The Technical Analyst will be responsible for building and maintaining internal and external facing solutions using procedures, scripts, reports, and DTS/SSIS packages. Will work with a team of experienced analysts, architects, and developers to build enterprise-level data migration and conversion solutions, custom data deliverables, and integration solutions. Candidate must have excellent analytical skills, as well as solid database experience.

Essential Job Responsibilities:

• Interact closely with other Technical Analyst/Architects/Implementation Consultants to understand requirements and design solutions
• Assist Architects with providing estimates for solutions.
• Provide support and assistance for customer escalations and issues, including off-hours, as needed.
• Effectively multi-task with many projects consistently;
• Responsible for quality and accountability of deliverables
• Prioritize and schedule assignments to meet project deadlines and goals
• Share knowledge through knowledge-sharing presentations.
• Participate in a small, experienced, energetic team
• Design, develop and maintain solutions.
• Comfortable with direct communication with all levels of technical and business resources both internal and external.
• Interact well with team members while maintaining multiple priorities in an extremely dynamic environment, initiating necessary tasks and ensuring complete follow through.
• All other responsibilities as assigned.

Skills & Requirements

• Bachelor’s degree or higher in CS, CIS preferred
• 4+ years’ experience in application development using Microsoft SQL Server
• Must have experience completing enterprise data migrations/conversions from one system to another system as a part of the implementation.
• Solid understanding of the Software Development Life Cycle phases utilizing waterfall or agile methodologies.
• Experience in identifying and documenting requirements through direct communication with the customer
• Experience debugging and optimizing existing SQL scripts
• Solid knowledge of SQL Server 2019
• Experience with Azure SQL Database with the development of complex stored procedures, views and other SQL objects
• Experience with Azure Data Factory pipelines
• Performance tuning, code profiling, code review, hands-on experience using Best Practices
• A resource with C#, ASP.NET, ADO.NET would be a bonus; interest in learning new technologies is required
• Knowledge of Microsoft PowerBI and/or Microsoft Dynamics AX is beneficial
• Knowledge of Higher Education, Student Information Systems, CRM Systems is a plus
• Strong oral and written communication skills and strong organizational skills are essential
• Proficient in MS Office products including Word, Excel, Outlook, Outlook, and Visio
• Microsoft Certification preferred 
• Must be flexible to travel 25-35%

 

 

#LI-RM1

#LI-Remote

A commitment to Equal Opportunity Employer/Affirmative Action Employer

We are committed to creating and maintaining a workplace in which all of our employees have an opportunity to participate in and contribute to the success of the business.  We are dedicated to providing every Campus Labs employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state, or local laws.  Diverse candidates are strongly encouraged to apply.  We highly value the many identities, perspectives, and experiences of all of our employees.