Need Fast and Convenient Help? Introducing “AI Product Guidance”—Your Help AI Product Guide Inside Anthology Student
If you've ever wished you could ask a quick question like “How do I configure a course?” or “What does FAA mean?” and get a clear, simple answer right away, you’re going to love AI Product Guidance (or, “Help AI”)—a new guide built into Anthology® Student and designed to make your daily work easier.
What Is Help AI?
Help AI is your new assistant inside Anthology—powered by generative AI and designed to leverage help documents, best practices documents, and more to assist you in quickly understanding how to use the system. Whether you're setting up a course, learning about features, creating job aids, or just want a better way to get quick assistance, Help AI is here to walk you through it.
Just type your question using everyday language and Help AI will guide you through the answer—often with step-by-step instructions, tips, and even helpful comparisons if you’re weighing options.
What Can I Ask It?
You can ask Help AI things like:
- “How do I set up a course?”
- “What’s the difference between FAA and base financial aid?”
- “Why should I use Faculty Workload Management?”
- “How do I integrate FWM with Payroll?”
- “Write me a basic job aid on configuring a program version.”
Why You'll Love Help AI
- Saves Time: No more digging through help files. Ask a question, get an answer.
- Plain Language: You don’t need to know the exact system terms. Just ask naturally.
- Supports Multiple Languages: Prefer Spanish? Just ask—it can respond in that language too.
- No Student Data: It’s totally safe. Help AI doesn’t access or use student information.
- Your History, Your Control: Your chat history is saved for seven days, and you can clear it anytime.
Always Available, Always Improving
Help AI is available to users on the Cloud 1 and Cloud 2 platforms. If you don’t see it yet, it may just need to be turned on in your system settings.
Future enhancement plans for Help AI include referencing your organization’s own documents, so you’ll get answers even more tailored to your specific internal processes.
Questions You Might Have
How accurate is Help AI?
In testing, Help AI answered 93% of questions correctly. Asking clear questions helps it give better answers the first time.
Does it learn from what I ask?
No. Your questions aren’t saved or used to train the AI. Only you can see your chat history, and it disappears after seven days. It does use your chat history to refine an ongoing conversation, however, so if your conversation is going off target, clearing the history can let you start over fresh.
Can it help with questions that cross systems, like SIS and ERP?
Yes—as long as there's documentation in the system, Help AI can connect the dots.
Get Help Without the Hassle
With Help AI, you don’t need to be an expert to get expert-level guidance. It’s like having a how-to manual, a trainer, and a support rep all rolled into one—right inside the product.
So, the next time you’re stuck or simply curious and wanting to explore, just ask Help AI.
Interested in more information? Contact your Customer Success Manager or request a demo.
