We wanted to expand, but also maintain our reputation for highly personalized student service.
– Lancaster Bible College
The Challenges
Before its accelerated growth phase, Lancaster Bible College (LBC) hit its capacity for how many students it could engage effectively using its existing infrastructure, processes, and staffing levels.
“With the increased demand and labor intensity, we were potentially missing important opportunities to be the relational hero to our prospects and students,” they said. “We wanted to expand, but also maintain our reputation for highly personalized student service. The pace, however, was exhausting our team.”
As LBC looked to expand to additional locations, as well as rapidly grow its online programs, it became clear that it would need a new technology foundation. With a scalable, next-generation student information system, LBC would be able to continue deploying its platform as new locations and students were added and increase engagement capacity and effectiveness at the same time.
About
Institution Type: Private Faith-Based College
Location: Lancaster, PA, Philadelphia, PA and Washington, DC
Student Population: 2,000+
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