Quality IT support that evolves to match demand
With learner lifestyles changing and remote learning on the rise, you need a new solution to maintain efficient and effective IT support. Provide fast responses to students and faculty around the clock, via a combination of AI and Anthology’s extensive higher ed expertise.
With Anthology Help Desk, you’ll enjoy:
IT services designed for higher education
Anthology calls upon decades of education expertise to provide detailed, timely IT support for both students and instructors, efficiently resolving technology inquiries and improving retention rates. Ensure that technology barriers don’t form a barrier to student success by working with an IT provider who truly understands the sector.
Leverage AI for faster responses to learners
Anthology Help Desk is powered by the best-in-class customer service technology, AWS Connect. This includes AI responses in both voice and text channels, providing faster responses to common inquiries. As part of our commitment to responsible AI adoption, users can always escalate their inquiries to a professional Anthology agent.
Support when and where you need it
Our offering is tailored to your institution’s unique needs. We provide 24/7 coverage and can upweight support during your busy times of year to ensure response times aren’t impacted by demand. In addition, our Help Desk integrates seamlessly with all major campus technologies and we can scale our offering as required—from LMS support to full IT Help Desk.
Optimal data, always accessible
With Anthology, you’ll always have full transparency on how the partnership is performing. Access regular reporting, spanning response times, user satisfaction, agent performance, and more to truly understand the learner experience and identify opportunities to optimize it further.
Anthology’s innovations in digital technology have fueled deeper and more meaningful collaborations among students and faculty at Wichita State University — accelerating learning, supporting student success, strengthening our instruction, and building community.”
Dr. Richard MumaPresident, Wichita State University
Institutions who use Help Desk
Related Resources
Case Study
How the University of Central Oklahoma Revolutionized Their Student Services and IT Support with Anthology
On-Demand Webinar
Exploring the Digital Transformation of IT Support
Press Release
Anthology Improves the Student Experience with AI-Enabled Enrollment and Retention Services, Powered by AWS
Since partnering with Anthology, our average call wait time is significantly reduced. In addition, students are excited to get answers to their questions 24/7, 365 days a year. Anthology is handling the majority of incoming calls, which allows our staff to focus on other responsibilities.”
Christopher A. LynchVice President, Enrollment and Student Services, University of Central Oklahoma
Anthology allows us to scale as needed and sometimes very quickly [so] we can take our energy and focus on service improvement and rolling out new services.”
Tracy SmithDirector, Service Support Operations, University of Virginia
